Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

CRM Saves Time and Lives at CEGA Air Ambulance

746 views

Published on

CEGA, an international medical assistance business, recently implemented Microsoft Dynamics CRM to fix some operational problems that were hindering their business. With the help of QGate, CEGA was able to transform their operating system to one that helped to provide the optimum level of patient care.

Published in: Technology
  • Be the first to comment

  • Be the first to like this

CRM Saves Time and Lives at CEGA Air Ambulance

  1. 1. SAVING LIVES WITH CRM
  2. 2. Imagine receiving a call to say that someone has taken ill.
  3. 3. They are travelling abroad and need to be brought back home.
  4. 4. Information needs to be shared with the hospital, ambulance service, customs and travel agent.
  5. 5. CEGA Air Ambulance does all that and more.
  6. 6. Imagine working at CEGA where timing is crucial, but you’re faced with challenges every day.
  7. 7. • A repetitive quote process that involved typing and retyping the same information into multiple forms and documents. The Challenges
  8. 8. • A repetitive quote process that involved typing and retyping the same information into multiple forms and documents. • Data errors resulting from manual retyping that affected regular data audits in their highly regulated environment. The Challenges
  9. 9. • A repetitive quote process that involved typing and retyping the same information into multiple forms and documents. • Data errors resulting from manual retyping that affected regular data audits in their highly regulated environment. • Multiple systems storing quote information from the same case, making it difficult to get one view of the case from beginning to end. The Challenges
  10. 10. CEGA used Microsoft Dynamics CRM to streamline administrative and auditing processes throughout a global network of clients and partners. The Solution
  11. 11. With Microsoft Dynamics CRM, staff only need to enter the information once and it is then filtered to the rest of the documentation. The Results
  12. 12. The process is seamless and much quicker as Microsoft Dynamics removes all of the manual labour out of the equation. The Results
  13. 13. The process of conducting audits is now much simpler. All of the information is on one file providing a complete story. The Results
  14. 14. The senior management team do genuinely lie awake at night if we are not comfortable that the aircraft is going to get to the patient at the right time. Having Dynamics CRM in place means that we can relax and literally sleep well at night knowing that the patient will be supported in the right way.. “ – Alistair Hardie, CEO CEGA Group “ The Partner
  15. 15. I actually feel quite proud. It’s great for our company to have an operating system that is efficient, saves time and lives.. “ “ – Jackie Gillard, Services Manager The Partner
  16. 16. After approaching different CRM vendors, it was only Microsoft and QGate that understood what CEGA were after and could provide the right tool for them. The Partner
  17. 17. QGate have a wealth of knowledge in-house and offer us the advice and support we need. I feel confident that when I have got an issue they will be there. The Partner “ – David Ginn, Systems Engineer “
  18. 18. Contact Us For more information about how QGate helps companies implement effective and successful CRM systems, contact us. BLOG TWITTER LINKEDIN EMAIL

×