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Successful Outsourced QA Knowledge Transfer

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Onboarding anyone to your team can be challenging. You need to bring them up to speed on your business, product, and preferred way of working and communicating. Working with an outsourced QA partner poses unique challenges, but there's a smart, strategic way to approach onboarding and knowledge transfer. Learn more in our latest slide deck!

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Successful Outsourced QA Knowledge Transfer

  1. 1. Successful Outsourced QA Knowledge Transfer
  2. 2. Working with an OFFSHORE QA TEAM presents several unique challenges.
  3. 3. One of them is successful KNOWLEDGE TRANSFER across the team structure.
  4. 4. Here’s how to EFFECTIVELY COORDINATE for best results with your partner:
  5. 5. UNDERSTAND THE CUSTOMER
  6. 6. • Assign senior tech leads to help… Leadership is key
  7. 7. • Assign senior tech leads to help… • Communicate with customers Leadership is key
  8. 8. • Assign senior tech leads to help… • Communicate with customers • Lead offshore teams Leadership is key
  9. 9. • Learn the business, including… Domain knowledge:
  10. 10. • Learn the business, including… • IT structure Domain knowledge:
  11. 11. • Learn the business, including… • IT structure • Existing process Domain knowledge:
  12. 12. • Learn the business, including… • IT structure • Existing process • Tools & technology Domain knowledge:
  13. 13. SPREAD KNOWLEDGE
  14. 14. • Senior techs can help host and lead: Ways of sharing:
  15. 15. • Senior techs can help host and lead: • Classroom training Ways of sharing:
  16. 16. • Senior techs can help host and lead: • Classroom training • Documentation review Ways of sharing:
  17. 17. • Senior techs can help host and lead: • Classroom training • Documentation review • Mentorships Ways of sharing:
  18. 18. • Senior techs can help host and lead: • Classroom training • Documentation review • Mentorships • Apprenticeships Ways of sharing:
  19. 19. ENSURE CIRCULATION
  20. 20. • Stay up on: Open communication
  21. 21. • Stay up on: • Business priorities Open communication
  22. 22. • Stay up on: • Business priorities • Test objectives Open communication
  23. 23. • Stay up on: • Business priorities • Test objectives • Communication tools Open communication
  24. 24. • Stay up on: • Business priorities • Test objectives • Communication tools • Meeting schedules Open communication
  25. 25. LEARN MORE ABOUT KNOWLEDGE
 TRANSFER IN QA READ THE COMPLETE BLOG POST: HOW TO EFFECTIVELY TRANSFER KNOWLEDGE WHEN OUTSOURCING QA QUESTIONS ABOUT KNOWLEDGE TRANSFER? VISIT US AT QASOURCE.COM

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