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QA Fest 2019. Катерина Шепелєва та Інна Оснач. Що українцям потрібно знати про свої софт скіли

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KYIV 2019
Inna Osnach and Kateryna Shepelieva
What Ukrainians should know
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QA CONFERENCE #1 IN UKRAINE KYIV 2019
Inna Osnach
...

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QA CONFERENCE #1 IN UKRAINE KYIV 2019

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QA Fest 2019. Катерина Шепелєва та Інна Оснач. Що українцям потрібно знати про свої софт скіли

Маючи досвід роботи з іноземними замовниками і колегами, а також вивчаючи культурні особливості жителів інших країн, ми якось поставили собі за мету з'ясувати, якими українців бачать іноземці, чи потрібно їм підлаштовуватись під нашу манеру спілкування, чи є щось, що вони зовсім не можуть прийняти.
Поділимося з вами результатами цієї затії, а також поговоримо про:
- те, що потрібно знати українцям про свої софт скіли,
- то, як відрізняються софт скіли українців і жителів кількох інших країн,
- важливість софт скілів для успішних комунікацій з іноземними колегами,
- важливість софт скілів для просування по кар'єрі.

Маючи досвід роботи з іноземними замовниками і колегами, а також вивчаючи культурні особливості жителів інших країн, ми якось поставили собі за мету з'ясувати, якими українців бачать іноземці, чи потрібно їм підлаштовуватись під нашу манеру спілкування, чи є щось, що вони зовсім не можуть прийняти.
Поділимося з вами результатами цієї затії, а також поговоримо про:
- те, що потрібно знати українцям про свої софт скіли,
- то, як відрізняються софт скіли українців і жителів кількох інших країн,
- важливість софт скілів для успішних комунікацій з іноземними колегами,
- важливість софт скілів для просування по кар'єрі.

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QA Fest 2019. Катерина Шепелєва та Інна Оснач. Що українцям потрібно знати про свої софт скіли

  1. 1. Тема доклада Тема доклада Тема доклада KYIV 2019 Inna Osnach and Kateryna Shepelieva What Ukrainians should know about their soft skills QA CONFERENCE #1 IN UKRAINE
  2. 2. Тема доклада Тема доклада Тема доклада WITH PASSION TO QUALITY About us QA CONFERENCE #1 IN UKRAINE KYIV 2019 Inna Osnach Senior Software Testing Engineer 6 years in IT, 4 years in testing Starting RM, Scrum master deputy Starting speaker at conferences :) Kateryna Shepelieva Software Testing Team Leader 10 years in IT, 8.5 years in testing Co-author of a board game for testers TESTO, frequent conferences speaker Both work at QA Community contributors
  3. 3. Тема доклада Тема доклада Тема доклада WITH PASSION TO QUALITY Why we are here QA CONFERENCE #1 IN UKRAINE KYIV 2019
  4. 4. Тема доклада Тема доклада Тема доклада WITH PASSION TO QUALITY Ukraine vs other countries QA CONFERENCE #1 IN UKRAINE KYIV 2019
  5. 5. Тема доклада Тема доклада Тема доклада WITH PASSION TO QUALITY Title QA CONFERENCE #1 IN UKRAINE KYIV 2019
  6. 6. Тема доклада Тема доклада Тема доклада WITH PASSION TO QUALITY Title QA CONFERENCE #1 IN UKRAINE KYIV 2019
  7. 7. Тема доклада Тема доклада Тема доклада WITH PASSION TO QUALITY Hofstede QA CONFERENCE #1 IN UKRAINE KYIV 2019
  8. 8. Тема доклада Тема доклада Тема доклада WITH PASSION TO QUALITY Hofstede QA CONFERENCE #1 IN UKRAINE KYIV 2019
  9. 9. Тема доклада Тема доклада Тема доклада WITH PASSION TO QUALITY Power Distance QA CONFERENCE #1 IN UKRAINE KYIV 2019 What is this • describes the fact that all individuals in societies are not equal, expresses the attitude of the culture towards these inequalities Main highlights • India – appreciation for hierarchy, top-down structure in organizations, directive style in communication, employees expect to be directed clearly on their functions • Netherlands – independent, equal rights, superiors accessible, coaching leader, management facilitates and empowers • Ukraine - discrepancy btw the more/ the less powerful, importance of status symbols, top-down communication • The US - everybody is unique, each person can exert certain power over others
  10. 10. Тема доклада Тема доклада Тема доклада WITH PASSION TO QUALITY Individualism QA CONFERENCE #1 IN UKRAINE KYIV 2019 What is this • the degree of interdependence a society maintains among its members.​ It explains whether people´s self-image is defined in ​terms on “I” or “We” Main highlights • India – collectivistic and individualist traits, hiring/ promotion decisions - often made based on relationships • Netherlands – individualist society, the employer/employee relationship - contract based on mutual advantage, hiring/ promotion decisions - based on merit only • Ukraine - relationships are crucial in obtaining information/ getting introduced/ successful negotiations, more implicit communication style • The US - accustomed to doing business with people they don’t know well, self-reliant employees, hiring/ promotion decisions - based on merit only
  11. 11. Тема доклада Тема доклада Тема доклада WITH PASSION TO QUALITY Masculinity QA CONFERENCE #1 IN UKRAINE KYIV 2019 What is this • a high score (Masc) - the society will be driven by competition/ achievement/ success • a low score (Fem) - the dominant values in society are caring for others and quality of life Main highlights • India – masculine society, advertising one’s success, focus is on success and achievements, work is the center of one’s life • Netherlands – feminine society - keep life/work balance, effective manager is supportive, decision making is achieved through involvement • Ukraine - understate their personal achievements, contributions, talk modestly about themselves • The US – masculine - talk freely about their “successes”, “live to work” to gain monetary rewards, “strive to be the best they can be”, “the winner takes all”
  12. 12. Тема доклада Тема доклада Тема доклада WITH PASSION TO QUALITY Uncertainty Avoidance QA CONFERENCE #1 IN UKRAINE KYIV 2019 What is this • The extent to which the members of a culture feel threatened by ambiguous or unknown situations and have created beliefs and institutions that try to avoid these Main highlights • India – medium low preference for avoiding uncertainty, follow the routine and established roles, “bypass the system”, “adjust” • Netherlands - slight preference for avoiding uncertainty, an emotional need for rules, time is money, people have an inner urge to be busy and work hard • Ukraine - feel threatened by ambiguous situations, detailed planning and briefing is very common, very formal and distant in communication, formality - as a sign of respect • The US - acceptance for new ideas, innovative products and a willingness to try something new or different, do not require a lot of rules, less emotionally expressive
  13. 13. Тема доклада Тема доклада Тема доклада WITH PASSION TO QUALITY Long Term Orientation QA CONFERENCE #1 IN UKRAINE KYIV 2019 What is this • Describes how every society has to maintain some links with its own past while dealing with the challenges of the present and future Main highlights • India - concept of “karma” dominates religious and philosophical thought, acceptance that there are many truths, changing game-plan based on changing reality • Netherlands - pragmatic nature, people believe that truth depends very much on the situation, context and time • Ukraine - is seen to not express a clear preference on this dimension • The US – prone to analyze new information, “can-do” mentality, strive for quick results within the work place, businesses measure their performance on a short-term basis
  14. 14. Тема доклада Тема доклада Тема доклада WITH PASSION TO QUALITY Indulgence QA CONFERENCE #1 IN UKRAINE KYIV 2019 What is this • the extent to which people try to control their desires and impulses, based on the way they were raised. • “Indulgence” - relatively weak control, “Restraint” - relatively strong control. Main highlights • India - culture of Restraint, tendency to cynicism and pessimism, do not put much emphasis on leisure time and control the gratification of their desires • Netherlands – culture of Indulgence, positive attitude, optimism, importance of leisure time, people have willingness to realize their impulses and desires • Ukraine - culture of Restraint, tendency to cynicism and pessimism, restrained by social norms • The US - culture of Indulgence, work hard and play hard, a war against drugs, prudish society
  15. 15. Тема доклада Тема доклада Тема доклада WITH PASSION TO QUALITY About Ukrainians QA CONFERENCE #1 IN UKRAINE KYIV 2019
  16. 16. Тема доклада Тема доклада Тема доклада WITH PASSION TO QUALITY Greetings: How are you doing? QA CONFERENCE #1 IN UKRAINE KYIV 2019 • Ukrainians say “Hi” only once per day unlike to people in US, India, Australia • We treat “How are you doing?” question more seriously and will actually start answering
  17. 17. Тема доклада Тема доклада Тема доклада WITH PASSION TO QUALITY Greetings: How are you doing? QA CONFERENCE #1 IN UKRAINE KYIV 2019 • Ukrainians say “Hi” only once per day unlike to people in US, India, Australia • We treat “How are you doing?” question more seriously and will actually start answering
  18. 18. Тема доклада Тема доклада Тема доклада WITH PASSION TO QUALITY QA CONFERENCE #1 IN UKRAINE KYIV 2019
  19. 19. Тема доклада Тема доклада Тема доклада WITH PASSION TO QUALITY QA CONFERENCE #1 IN UKRAINE KYIV 2019 “Ukrainians speak very directly. They don’t use the normal polite “hedges” in their speech that Americans are used to. I found it to be very efficient for business/project management. They will only commit to things that are possible or they can complete in comparison to people from some other countries. Our team in Ukraine loved to tell us no. They can say no when it’s no, they can voice their opinion.”
  20. 20. Тема доклада Тема доклада Тема доклада WITH PASSION TO QUALITY Peach vs Coconut cultures QA CONFERENCE #1 IN UKRAINE KYIV 2019 Are you a peach or a coconut? • Kurt Lewin, a culture specialist, came up with a delicious classification: he explained cultural differences by separating them into peach and coconut categories. https://creativecultureint.com/peach-or-coconut/
  21. 21. Тема доклада Тема доклада Тема доклада WITH PASSION TO QUALITY Peach vs Coconut cultures QA CONFERENCE #1 IN UKRAINE KYIV 2019 • “Peach” cultures - people are easy-going, smile at each other, politely talk to everyone and are helpful. • It might take more effort to befriend them – their privacy is protected by a shell inside. For e.g. America and Japan.
  22. 22. Тема доклада Тема доклада Тема доклада WITH PASSION TO QUALITY Peach vs Coconut cultures QA CONFERENCE #1 IN UKRAINE KYIV 2019 • “Coconut" cultures - people don't engage in conversations easily, rarely smile at people they don't know, keep to themselves and aren't perceived as being particularly friendly. • However, when you get to know them, they change completely: initial coldness changes into loyal friendship. For eg. Russians, Germans, Ukrainians.
  23. 23. Тема доклада Тема доклада Тема доклада WITH PASSION TO QUALITY Examples QA CONFERENCE #1 IN UKRAINE KYIV 2019 • “Ukrainians are not really good at making small talks  “ • “They don’t like to talk about personal things, tend to be a bit suspicious (don’t trust people easily) and keep it work related.” • “For Ukrainians it’s less accepted to talk about non-work activities with colleagues with some exceptions of course.” • “For Americans, it’s totally normal to ask about kids or what you did on the weekend. Ukrainians take more time to “warm up” to strangers” • "We had to learn the colleagues sometimes to speak up and say something was wrong in what we mentioned, but through the years that has turned in a positive way"
  24. 24. Тема доклада Тема доклада Тема доклада WITH PASSION TO QUALITY Attitude to work QA CONFERENCE #1 IN UKRAINE KYIV 2019
  25. 25. Тема доклада Тема доклада Тема доклада WITH PASSION TO QUALITY Responsibility and commitment QA CONFERENCE #1 IN UKRAINE KYIV 2019 • Want to meet deadlines, committed to deliver what was promised, hard-working and well-motivated, may work after work • Work is delivered according to procedures, but also when necessary in a practical way in order to meet the objectives • IT workers in UA feel more responsibility toward their work, ready to have fewer holidays • Often use only 2 weeks of leave and if a person works for 3-4 years in a company, he or she can accumulate 1 or two months of vacations, which remained unused
  26. 26. Тема доклада Тема доклада Тема доклада WITH PASSION TO QUALITY Passion and engagement QA CONFERENCE #1 IN UKRAINE KYIV 2019 • Very concerned about work: have pet projects, have IT as hobby, attend conferences, various events • Ambitious, easy going, flexible, relaxed • Usually interesting project is preferable than high salary • More tech oriented rather than business oriented
  27. 27. Тема доклада Тема доклада Тема доклада WITH PASSION TO QUALITY Education level QA CONFERENCE #1 IN UKRAINE KYIV 2019 • Quality standards of both Developers and QA’s are high • Colleagues are of a high educated level and eager to learn, dedication to the team and to the project • The level of English is very different per colleague – some have high level of speaking, where others have a lower level
  28. 28. Тема доклада Тема доклада Тема доклада WITH PASSION TO QUALITY Involvement in meetings QA CONFERENCE #1 IN UKRAINE KYIV 2019 • During meetings smartphone is more attractive than the discussions going on 😉 • Playing chess via phone • When nobody responds to a question then it means that everybody agrees or has no questions (or not listening)
  29. 29. Тема доклада Тема доклада Тема доклада WITH PASSION TO QUALITY Other interesting facts QA CONFERENCE #1 IN UKRAINE KYIV 2019
  30. 30. Тема доклада Тема доклада Тема доклада WITH PASSION TO QUALITY A lot of English in work affects everyday life: we use a lot of English terms and business speak clichés (like sync-up, ping, extra mile, etc.) QA CONFERENCE #1 IN UKRAINE KYIV 2019
  31. 31. Тема доклада Тема доклада Тема доклада WITH PASSION TO QUALITY Start working late - mostly because of US customers but also because it's not very widespread in our country to start work early (in other countries people may start at 6-7-8 am easily, cafes serve breakfast from early hours, “Early Bird” prices for parking, etc.) QA CONFERENCE #1 IN UKRAINE KYIV 2019
  32. 32. Тема доклада Тема доклада Тема доклада WITH PASSION TO QUALITY Men shake hands when they meet (even if you have to shake 10 hands in a row) excluding women (in Australia and US no one shakes hands, except with clients or meeting new people, but shaking hands includes women) QA CONFERENCE #1 IN UKRAINE KYIV 2019
  33. 33. Тема доклада Тема доклада Тема доклада WITH PASSION TO QUALITY There are a lot of switchers from other spheres. Testing is the easiest entrance into IT and there are a lot of QA engineers without computer education QA CONFERENCE #1 IN UKRAINE KYIV 2019
  34. 34. Тема доклада Тема доклада Тема доклада WITH PASSION TO QUALITY Smileys QA CONFERENCE #1 IN UKRAINE KYIV 2019
  35. 35. Тема доклада Тема доклада Тема доклада WITH PASSION TO QUALITY Smileys QA CONFERENCE #1 IN UKRAINE KYIV 2019 In the Ukrainian/Russian keyboard layout, one has to press Shift+6 to type a colon. It is significantly more awkward than having it under a little finger in the second row in the English keyboard layout. If we smile, we would type ")", if it makes us laugh, we would use ")))". It looks more elegant and simplistic than :):):) or heaven forbid :-):-):-) and it is considerably faster to type in any keyboard layout.
  36. 36. Тема доклада Тема доклада Тема доклада WITH PASSION TO QUALITY Conclusions QA CONFERENCE #1 IN UKRAINE KYIV 2019
  37. 37. Тема доклада Тема доклада Тема доклада WITH PASSION TO QUALITY Soft skills are the backbone of leadership QA CONFERENCE #1 IN UKRAINE KYIV 2019 5 soft skills valued the most: • Creativity – finding fresh solutions to old problems • Persuasion - "is simply asking people to move in your direction by explaining or offering genuine reasons that are in their benefit to accept." • Collaboration - working effectively with coworkers across geographies and time zones • Adaptability – adapt the way of thinking and adjust to circumstances • Time management - ability to get your job done and have impact Communication, curiosity, and critical thinking are as important as technical skills
  38. 38. Тема доклада Тема доклада Тема доклада WITH PASSION TO QUALITY High EQ and CQ – great leadership QA CONFERENCE #1 IN UKRAINE KYIV 2019 High EQ – emotional intelligence: • Individuals are likely to experience less stress and anxiety – helps to manage high-pressure situations and make consistently good decisions • Indicates strong interpersonal skills - essential to managing teams, collaborating with colleagues, and building beneficial relationships High CQ – cultural intelligence: • Individuals with high CQ are creative, inventive, and better equipped to tolerate ambiguity • Correlates with a larger investment in education and expertise over time
  39. 39. Тема доклада Тема доклада Тема доклада WITH PASSION TO QUALITY Questions? QA CONFERENCE #1 IN UKRAINE KYIV 2019 Contacts: Inna Osnach 1nna.osnach inna_osnach1@hotmail.com Kateryna Shepelieva eshepelieva eshepelieva@gmail.com

Editor's Notes

  • откуда взялась идея – воркшоп в Венгрии
  • почему именно эти страны
  • почему именно эти страны
  • About Hofstede
  • India –
    "dependent on the boss"
    "acceptance of un-equal rights"
    management directs
    loyalty from employees-reward
    obedient team members
    Netherlands –
    hierarchy for convenience only
    communication direct, participative
    Ukraine –
    top-down approach
    provide clear mandates for tasks
    The US –
    everybody is unique- implies we are all unequal
    each person can influence others ideas, behaviour
  • India – society with both collectivistic (high preference for belonging to a larger social framework) and Individualist traits (people are individually responsible for their lives).
    The actions of the individual are influenced by various concepts such as the opinion of one’s family/ neighbours/ work group
    Loyalty by the employee and almost familial protection by the Employer.
    Dominant religion/philosophy – Hinduism – influence people in the way they lead their life - it will have the impact it will have upon their rebirth.
    Netherlands –
    Ukraine - would literally say “We with friends” instead of “I and my friends”
    The US - “liberty and justice for all.”
    Explicit emphasis on equal rights in all aspects of American society and government
    Within American organisations, hierarchy is established for convenience, superiors are accessible and managers rely on individual employees and teams for their expertise.
    Both managers and employees expect to be consulted and information is shared frequently.
    Communication is informal, direct and participative
    Often difficult, especially among men, to develop deep friendships.
    Self-reliant employees -display initiative
  • India - Masculine society.
    very Masculine in terms of visual display of success and power.
    The designer brand label, the flash and ostentation that goes with advertising one’s success, is widely practiced.
    In more Masculine countries the focus is on success and achievements, validated by material gains.
    Work is the center of one’s life and visible symbols of success in the work place are very important.

    Netherlands –
    In Feminine countries it is important to keep the life/work balance and you make sure that all are included.
    Managers strive for consensus and people value equality, solidarity and quality in their working lives.
    Conflicts are resolved by compromise and negotiation.
    Dutch are known for their long discussions until consensus has been reached.

    Ukraine –
    Ukrainians at workplace as well as when meeting a stranger rather understate their personal achievements, contributions or capacities.
    They talk modestly about themselves and scientists,
    researchers or doctors are most often expected to live on a very modest standard of living.
    Dominant behavior might be accepted when it comes from the boss,
    but is not appreciated among peers.

    The US –
    all show their Masculine drive individually up front
    behavior at school/wok based on “strive to be the best they can be” and that “the winner takes all”.
    tend to display and talk freely about their “successes” and achievements in life.
    Being successful is not the great motivator in American society
    but rather being able to show one’s success - can show how well a job they did.
    Many white collar workers will move to a more fancy neighborhood after each and every substantial promotion.
  • India –
    nothing has to be perfect nor has to go exactly as planned.
    India is traditionally a patient country where tolerance for the unexpected is high
    People generally do not feel driven and compelled to take action-initiatives
    and comfortably settle into established rolls and routines without questioning.
    one relies on innovative methods to “bypass the system”
    A word used often is “adjust” – find unique solution to solve the problem
    It is this attitude that is both the cause of misery as well as the most empowering aspect of the country.
    There is a saying that “nothing is impossible” in India, so long as one knows how to “adjust”.

    Netherlands
    Such countries are are intolerant of unorthodox behaviour and ideas.
    precision and punctuality are the norm, innovation may be resisted,
    security is an important element in individual motivation.

    Ukraine
    Ukrainians feel very much threatened by ambiguous situations
    Presentations are either not prepared or extremely detailed and well prepared.
    e.g. when negotiations are being started and the focus is on the relationship building,
    Ukrainians prefer to have context and background information.
    As long as Ukrainians interact with people considered to be strangers they appear very formal and distant.
    At the same time formality is used as a sign of respect.

    The US
    acceptance for new ideas, innovative products and a willingness to try something new or different,
    whether it pertains to technology, business practices or food.
    Americans tend to be more tolerant of ideas or opinions from anyone and allow the freedom of expression.
    At the same time, Americans do not require a lot of rules and are less emotionally expressive than higher-scoring cultures.
    At the same time, 9/11 has created a lot of fear in the American society
    culminating in the efforts of government to monitor everybody through the NSA and other security organisations


  • India
    Countries like India have a great tolerance for religious views from all over the world.
    Hinduism is often considered a philosophy more than even a religion;
    an amalgamation of ideas, views, practices and esoteric beliefs.
    In India there is an acceptance that there are many truths and often depends on the seeker.
    Societies that have a high score on pragmatism typically forgive a lack of punctuality,
    a changing game-plan based on changing reality and a general comfort with discovering the fated path
    as one goes along rather than playing to an exact plan.

    Netherlands
    They show an ability to easily adapt traditions to changed conditions,
    a strong propensity to save and invest,
    thriftiness and perseverance in achieving results.

    Ukraine
    In societies with a normative orientation, most people have a strong desire to explain as much as possible. In societies with a pragmatic orientation most people don’t have a need to explain everything, as they believe that it is impossible to understand fully the complexity of life. The challenge is not to know the truth but to live a virtuous life.

    The US
    Americans are prone to analyse new information to check whether it is true.
    Americans are very practical, being reflected by the “can-do” mentallity mentioned above.
    many Americans have very strong ideas about what is “good” and “evil”.
    This may concern issues such as abortion, use of drugs, euthanasia,
    weapons or the size and rights of the government versus the States and versus citizens.
    American businesses measure their performance on a short-term basis,
    with profit and loss statements being issued on a quarterly basis.
    This also drives individuals to strive for quick results within the work place.


  • India
    it is a culture of Restraint.
    have a tendency to cynicism and pessimism.
    Restrained societies do not put much emphasis on
    leisure time and control the gratification of their desires.
    People with this orientation have the perception that their actions are Restrained by social norms
    and feel that indulging themselves is somewhat wrong.

    Netherlands
    Indulgence
    ppl have a willingness to realise their impulses and desires with regard to enjoying life and having fun.
    They possess a positive attitude and have a tendency towards optimism. In addition,
    they place a higher degree of importance on leisure time,
    act as they please and spend money as they wish.

    Ukraine
    culture of Restraint
    People with this orientation have the perception that their actions are
    Restrained by social norms and feel that indulging themselves is somewhat wrong.

    The US
    Indulgent society
    Work hard and play hard.
    The States has waged a war against drugs and is still very busy in doing so,
    yet drug addiction in the States is higher than in many other wealthy countries.
    It is a prudish society yet even some well-known televangelists appear to be immoral.

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