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What Developers and Operations Can Learn from Design: 6 Ways to Work Better Together - PuppetConf 2014

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What Developers and Operations Can Learn from Design: 6 Ways to Work Better Together - Ashley Hathaway, IBM Watson

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What Developers and Operations Can Learn from Design: 6 Ways to Work Better Together - PuppetConf 2014

  1. 1. What DevOps Can Learn from Design Ashley Hathaway IBM Watson. IBM Design. September 23, 2014 IBM Design
  2. 2. Who am I? • Yes to art + technology • Yes to systems thinking • Evangelist for developer experiences • Part of the new IBM Design initiative • Former UX for IBM Watson • Product Manager. IBM Watson IBM Design 2
  3. 3. IBM Design Why IBM Design? 4
  4. 4. IBM Design “Good design is good business.” — Thomas Watson Jr 5
  5. 5. IBM Design 6
  6. 6. IBM Design 7
  7. 7. IBM Design 8
  8. 8. IBM Design 9
  9. 9. IBM Design 10
  10. 10. Design Dev A user-centered vision. Implemented quickly. Product A business centered to a user. IBM Design 11
  11. 11. IBM Design 12
  12. 12. IBM Design People. Process. Tools. 13
  13. 13. IBM Design 14
  14. 14. A T-shaped designer IBM Design 15 TVisual UX Research
  15. 15. A T-shaped developer IBM Design 16 TSysAdmin JS Architecture
  16. 16. Technical PM Product Dev Design ! ! Design/Dev ! ! Design Manager Dev Product Design IBM Design 17
  17. 17. IBM Design Passionate beliefs loosely held 18
  18. 18. picture of security team goes here IBM Design 19
  19. 19. IBM Design Get your stakeholders in the same room during planning 20
  20. 20. IBM Design 21
  21. 21. IBM Design 22
  22. 22. IBM Design 23
  23. 23. IBM Design 24
  24. 24. Hills • Similar to OKR • 3 statements organized around a user • Who. What. Wow. • A designer can create a fully responsive and functional prototype in less than 5 minutes. • A sys admin can have full access and control over her system anywhere at anytime. • Measurable • For next release. IBM Design 25
  25. 25. Hills IBM Design 26
  26. 26. !≠! IBM Design 27
  27. 27. IBM Design 28
  28. 28. IBM Design Leadership 29
  29. 29. IBM Design 30
  30. 30. IBM Design “Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity.” — George S Patton 31
  31. 31. IBM Design 32
  32. 32. IBM Design 33
  33. 33. IBM Design 34
  34. 34. IBM Design Measuring success 35
  35. 35. IBM Design 37
  36. 36. Product Design Dev User Feedback loops IBM Design 38
  37. 37. IBM Design Let the user drive your decision making 39
  38. 38. IBM Design 42
  39. 39. IBM Design Empathy 44
  40. 40. Qualitative data • Lab testing • Ethnographic research • Heuristic analysis • Interviews • Focus Groups • Prototypes IBM Design 45
  41. 41. Quantitative data • Measure time • a/b testing • Email surveys • Data mining • Clicks • Traffic IBM Design 46
  42. 42. Qualitative + Quantitative IBM Design 47
  43. 43. The World Company Other teams Team You IBM Design 48
  44. 44. IBM Design 49
  45. 45. IBM Design Thank you. 50 Special thanks to Charlie Hill, Bill Higgins, Dawn Foster, IBM Design.
  46. 46. IBM Design @ash_hathaway ! ibm.com/design 51

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