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7 steps to get app delivery velocity unstuck final

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Best practices to improve velocity and time to value
Despite its high priority, most companies struggle to accelerate the velocity of software releases. A common mistake is to over-prioritize automation at the expense of other critical factors like reducing waste, improving team dynamics, or aligning efforts with the company's bottom line.

In this webinar, Forrester analyst Chris Condo and Alex Bilmes, Sr. Director of Product at Puppet, discuss practical steps software development teams can take to ensure that people and process get the same attention as automation investments, including:

• The importance of taking a lean approach to ensure value is being delivered
• Projects vs. products
• How technology can help development teams improve velocity and time to value

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7 steps to get app delivery velocity unstuck final

  1. 1. © 2019 FORRESTER. REPRODUCTION PROHIBITED. Take These Seven Steps To Accelerate Velocity Christopher Condo, Senior Analyst 19 February 2019
  2. 2. 2© 2019 FORRESTER. REPRODUCTION PROHIBITED. Introductions Chris Condo Senior Analyst Forrester Research Alex Bilmes Sr. Director of Product Puppet
  3. 3. We work with business and technology leaders to develop customer-obsessed strategies that drive growth. 3© 2019 FORRESTER. REPRODUCTION PROHIBITED.
  4. 4. 4© 2019 FORRESTER. REPRODUCTION PROHIBITED. Leading organizations make SW development their core competency! Digital Experience matters.. Software Powers Digital.. Software Delivery Excellence Is Critical!
  5. 5. 5© 2019 FORRESTER. REPRODUCTION PROHIBITED. Transforming the business to be customer focused and deliver value directly to the customer via digital capabilities. Digital Transformation:
  6. 6. 6© 2019 FORRESTER. REPRODUCTION PROHIBITED. OLD WAY: Digital Experiences Are Optimized By What’s Easiest to Execute ? …The Customer Experience Is An Afterthought Did I fill it out correctly? Am I getting a refund?
  7. 7. 7© 2019 FORRESTER. REPRODUCTION PROHIBITED. NEW WAY: Experience is Optimized for the Customer Back-end capability is brought forward via API’s and modern architectures
  8. 8. 8© 2019 FORRESTER. REPRODUCTION PROHIBITED. Customer Experience: The complete end-to-end user experience the customer has with your product.
  9. 9. 9© 2019 FORRESTER. REPRODUCTION PROHIBITED. Digital Transformation Customer Experience Feature Release Cycle
  10. 10. 10© 2019 FORRESTER. REPRODUCTION PROHIBITED. But Software Delivery Speed Seems To Be Stuck Avg One Per Quarter
  11. 11. 11© 2019 FORRESTER. REPRODUCTION PROHIBITED. Why? Architecture & methods progressing slowly Source: Forrester Business Technographics Developer Survey, 2016-2018 0% 5% 10% 15% 20% 25% 30% 35% 40% Not interested Interested but no immediate plans (within the next 12 months) Planning to implement within the next 12 months Implementing/implemented Expanding/upgrading implementation Which of the following architecture styles does your organization currently use or plan to use? Architecture strategy and design to foster business agility 2018 2017 2016
  12. 12. 12© 2019 FORRESTER. REPRODUCTION PROHIBITED. Shutterstock.com 99566564 Maybe We Need More Automation?
  13. 13. 13© 2019 FORRESTER. REPRODUCTION PROHIBITED. Organizations Need More Than Just Automation To Deliver Results
  14. 14. 14© 2019 FORRESTER. REPRODUCTION PROHIBITED. 7 Steps To Help Accelerate Velocity.
  15. 15. 15© 2019 FORRESTER. REPRODUCTION PROHIBITED. Focus on delivering value to your customers Dev Focuses on Velocity and Quality PM Focuses on Customer Needs
  16. 16. 16© 2019 FORRESTER. REPRODUCTION PROHIBITED. KPIs Need To Link To Delivered Value
  17. 17. 17© 2019 FORRESTER. REPRODUCTION PROHIBITED. Shift From Project to Products Start with a Product Roadmap Turn Desired Outcomes Into Lines of code
  18. 18. 18© 2019 FORRESTER. REPRODUCTION PROHIBITED. Re-align Your Organization Around Product- centric teams
  19. 19. 19© 2019 FORRESTER. REPRODUCTION PROHIBITED. A Product- Centric Team Has Both Core Members And Supporting Members
  20. 20. 20© 2019 FORRESTER. REPRODUCTION PROHIBITED. Support Product Teams With a Portfolio Approach.
  21. 21. 21© 2019 FORRESTER. REPRODUCTION PROHIBITED. API Driven Architectures Enable Agile Processes To Scale
  22. 22. 22© 2019 FORRESTER. REPRODUCTION PROHIBITED. Value Stream Management Tools Can Help Visualize and Quantify Teams discover and eliminate wasteful steps and delays Source: Faster Software Delivery Will Accelerate Digital Transformation Forrester report
  23. 23. 23© 2019 FORRESTER. REPRODUCTION PROHIBITED. Benefits of Value Stream Management Tools › Helps identify waste from manual steps and approvals › Reduces the need for daily status meetings with analytical dashboards, allowing more time for work › Allows teams to monitor multiple KPIs and experiment with different ways of measuring progress › Strengthens the connection between effort and value delivered
  24. 24. 24© 2019 FORRESTER. REPRODUCTION PROHIBITED. Use Experimentation To Measure, Learn, And Improve! Direct User Testing A/B Testing Feature Flags
  25. 25. 25© 2019 FORRESTER. REPRODUCTION PROHIBITED. “This allowed us to deploy code and feel confident that customers are seeing the right features.” So What Did Developers See After Experimenting? “We get senior executives engaged on the release process because they can see the data from the experiments.” “Now our product manager can coordinate with marketing, sales etc. until they are ready to release.” “Using feature flags does helps the team release faster by helping us push continuous integration.” “These tools force us to align around the customer experience.” “We reduced the number of dependencies, people involved, and the stress of making changes. It’s much easier to iterate and improve.”
  26. 26. 26© 2019 FORRESTER. REPRODUCTION PROHIBITED. Recommendations › Start with development teams involved with systems of engagement • Data indicates accelerating customer facing components over back-end has some benefits in terms of organizational adoption › Don't hesitate to reach out to services providers • Sometimes an outside voice can help, but choose a provider that wants to be your partner, not your task-master. › Brace yourself for the coming complexity • Modern application delivery includes pushing trust down to the everyday developer, tester, and pm, it also means rethinking how work gets done. It’s more about culture and process than just tools.
  27. 27. FORRESTER.COM Thank you © 2019 FORRESTER. REPRODUCTION PROHIBITED. Christopher Condo Senior Analyst, Forrester Research +1 671-613-6289 ccondo@forrester.com @ChrisCondo2017

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