Global resultsPulse Survey 2012 Results                            1
Global results                                   Vietnam     1                                   Andorra     21042 people ...
Interesting Data                      51,67%47% of youagree with the                          47,52%                      ...
Survey results are aligned withthe new tools we are developing        What do you want to        see in the homepage?     ...
Try it   Did you know that external    access to the intranet is       already possible? Use your username and password on...
Service Point results                        Do you use the Service                               Point?                  ...
Service Point results           Did you find what were you looking for?4. New Implementations              61,50%         ...
Service Point results                                         Click the “Support” button in Atlas andDid you know?        ...
Service Point results  Your opinion about the service level and  some of your comments                                    ...
News & communications in the Intranet    homepage    Do you read the news and communications in the Intranet homepage?    ...
Last questions about Pulse services                                                                                       ...
Your comments about Pulse: Quality of content especially language. Business case for improvements. Once the communicatio...
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Pulse survey july 2012

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Pulse survey july 2012

  1. 1. Global resultsPulse Survey 2012 Results 1
  2. 2. Global results Vietnam 1 Andorra 21042 people accessed the South Korea Japan 3 3survey, 1002 answered all Bulgaria 4 Indonesia 5the questions. Costa Rica 9Users from more than 20 Australia 9 Singapore 19countries gave their Portugal 20feedback about options Turkey Malaysia 26 27and services available on Dominican Rep. 30 Others 40Pulse. Greece 40 Mexico 48 China 57 USA 120 Thailand 122 Spain 457 2
  3. 3. Interesting Data 51,67%47% of youagree with the 47,52% Average of time that you spend on the 45,99%information 44,68% intranet every dayprovided on Between 5 & Less than 5 30 minutes I can find the The intranet The intranet I know where minutes 36% information I menus help search helps I am on the 50% need on the me to find the me to find the intranet Over 30 intranet information I information I estructure minutes need need 14% Look & Feel of the Intranet Agree & Strongly Agree 66,36% 61,63% 55,94% 55,06% 53,01% 45,14% 49,42% I like the I like the Information The intranet Content is I would like The intranet intranet look and feel on the has a logical labelled with to helps me homepage of the intranet is page design an owner personalise understand intranet easy to read the intranet our values & culture 3
  4. 4. Survey results are aligned withthe new tools we are developing What do you want to see in the homepage? 60,1% 36,2% 37,0% 22,0% 1. More images, less 2. More text hyperlinks, 3. More gadgets, 4. Photo or video text minimal images widgets... (like HR animation of Offers, Systems Status, work‐related topics Critical Technical Incidents) New Pulse 2.0 (actually being developed) will provide a more modern and intuitive format based on social technology. You will be able to collaborate with your colleagues to generate new contents 4
  5. 5. Try it Did you know that external access to the intranet is already possible? Use your username and password on 1. Yes http://pulse.tuitravel-ad.com to access 33% intranet everywhere (at home, hotel or even on your mobile phone) 2. No 67% Is the intranet launched when you turn on your pc? 2. No Contact your local IT Manager or 38% open a ticket via Service Point 1. Yes 62% 5
  6. 6. Service Point results Do you use the Service Point? Never Always 17% 19% Almost always Sometime 16% s 48% Through the Service Point you can open your tickets about:  Functional tickets: Questions and incidents to Business Support team  Technical tickets: Incidents and Requests related to IT  Financial queries: About adminitrative issues  Accelerate tickets: Business Inteligence / Athenea issues  Procurement tickets: Purchasing items Through the Service Point you can check, edit or add comments on your open tickets. 6
  7. 7. Service Point results Did you find what were you looking for?4. New Implementations 61,50% 38,50% We’re actually working on a 3. Procurement 62,77% 37,23% new options grid to fit your 2. Technical Support 49,58% 50,42% needs more accurately. 1. Operational Support 52,07% 47,93% Sometines & Never Always & Almost always It’s easy to navigate through Service Point? Either most of your answers has been positive, we’re taking seriously 2. No the design of Service Point Space on 41% Pulse2.0 in order to make it easier to use and to add useful utilities for 1. Yes 59% your daily duties. 7
  8. 8. Service Point results Click the “Support” button in Atlas andDid you know? the Service Point will appear in your 1. Yes 40% screenYou can open a 2. Noticket from the 60%support button inAtlas.On Service Point main screen you can track Its easy toyour tickets, export a list to Excel File or see 2. No 31% follow thewho’s working on these. status of 1. Yes your 69% tickets? 8
  9. 9. Service Point results Your opinion about the service level and some of your comments 5. None 4. Very Unsatisfactory 3. Unsatisfactory 2. Satisfactory 1. Very Satisfactory New 153 34 136 416 54 Implementations Procurement 162 26 109 445 45 Technical Support 61 34 122 515 101 Operational Support 92 25 110 511 77 0% 20% 40% 60% 80% 100% More detail with the descriptions on the Option menu... eg which team will handle the incident. Sometimes is dificul to find manuals or to iniciate a course. It will be great to have a favorites custom menu. For me the options in the service point some do not make sense. I guess it is understanding where things will go from an user perspective. Emergency tickets - To be solved straight away for urgent issues. Make easy to make a ticket, and explanation on how to make a ticket Make it a real SPOC. Currently, I have to analyze what kind of need i have and go to the corresponding area (sub-menus in the Service Point) (or what i think is the corresponding area). The SPOC should be much easier: i just summit my need to the support, and the Service Point is the only point of contact. Create more option in Service point about Atlas. Sometimes it takes too much time in order to receive an answer Make it easier to understand what type of ticket I need to be sending. I dont think it is clear enough.. maybe put exemple tickets in or make a chart up. 9
  10. 10. News & communications in the Intranet homepage Do you read the news and communications in the Intranet homepage? 1. News 2. Improvements 3. Technical Stoppages The information provided is useful for Neither agree nor your daily work ... 386 disagree 429 41% 198 Agree 125 210 47% 115 436 116 Disagree 128 218 73 50 7% Always Almost always Sometimes Never Strongly Strongly disagree agree 1% 4%Your comments: I would like to have more information about extraordinary deployments to production. When are they going to be and what they going to are include in them. Highlight in different color the header for different topics (news from IT; improvements; A&D communicaions, etc) t Sometimes the important news are lost in the middle of many things. Once the launcinh period is over, the news are even more difficult to find. This is important for the changes and new developments, that I think should be more structured. Please add more images, less text. Can be useful to divided the New & Communications by product, so you can check all news and improvement for some product in a list. 10
  11. 11. Last questions about Pulse services How satisfied are you with the I would rate the intranet as: Intranet Options & Services? Not at all useful 11 Unsatisfactor y Neutral or indifferent 99 14% Useful 441 Satisfied Very 80% unsatisfactory Very useful 220 1% Business critical 51 Very satisfied 5% How much does the Intranet needs to improve in? 4. Considerable 3. Significant 2. Minor 1. None No 47 36,1% 64 61 59 Yes 270 275 63,9% 341 444 355 360 322 247 148 Would you like to include 62 122 94 collaboration tools on the Look & feel Simplicity to find Help to do your Quantity & quality Intranet, like blogs, wikis, ...? information work tasks of content provided 11
  12. 12. Your comments about Pulse: Quality of content especially language. Business case for improvements. Once the communications have expired, the old information is very difficult / impossible to find.The search option must be improved! Personalization options, richer profiles, user content. I think it needs to be more user firendly, the news and company information is great and usefull, but we should focus more on implementing training solutions and manuals that are kept to date that can be easliy found online. There is a lot of information that is no longer valid (eg.Workplaces, templates and Employee offers) a deep cleansing should be made. I would like the intranet to appear to be the face of A&D and then drill down into different Divisions. At the moment Pulse appears to a B2B business tool Separate channel for each continent or localize server for each continent later than direct to Spain servers, this will be more useful for remote area user to access to Pulse intranet later than to wait for the loading page. As a new employee (just joined 3 month) there has been no formal introduction to the Intranet pages. I do not precisely know all the topics and information that is accessible through the Intranet, but mainly use it to access Atlas and Accelerate system. I have tried to upload a picture on my profile and there was a message saying that the team will check my picture first & once its approved it will appear online. Until now nothing has happened. Intranet should be actualized, there are a lot of information from the beginning of 2000, I think all departments have to responsible to actualize all information. Specially for new employees this is very big issue. The intranet speed is very slow More picture to look more interesting, Keep up the great work and push more to continue making this a fun place to work. Compared to other companies, TUI and Hotebeds isnt among the top 10 companies to work for. There is always room for improvement, right? However, the criteria to be among the top 10 in the U.S. is different than Europe. TUI is awesome and I love Hotelbeds a lot, but we should see better pay and better benefits as we continue to grow and continue to profit. We have aggresive goals compared to what the market predicts and its sometimes painful to think we need to grow 30% or more....BUT.....in my sector we do exceed expectations with a great ROI. However, I dont see the same rate of investment going back into our pockets nor our benefits. I believe TUI and Hotelbeds is positioned to become one of the best companies to work for; which means happier employees attracking even happier clients - a perfect balance. Thank you for asking my input and for all that you do. Cheers! 12

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