LavaCon 2010: Developing an interactive training class with Adobe Tech Comm Suite 2.5

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If you develop training material and depend on just a printed PDF to teach participants, you’re missing a major component: Online and interactive video.

Learn how a new online course is developed for a community college training program. When Humber College decided to put its FrameMaker training courses online they needed course outlines, weekly session breakdowns, sample materials, and much more. While these are standard parts of any training course, the new course also had to be delivered online.

Using the Adobe Technical Communication Suite 2.5 we created all the course material, including online video and PDF. Learn what the workflow was, and see samples of the finished training material. Learn key utilities of FrameMaker, Captivate, Acrobat, and the rest of the Adobe Technical Communication Suite – and see how your courses can become interactive, dynamic, engaging and an online success!

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LavaCon 2010: Developing an interactive training class with Adobe Tech Comm Suite 2.5

  1. 1. Interactive Training Case Study<br />Creating an online course<br />
  2. 2. www.publishingsmarter.com<br />2<br />11:51<br />Bernard Aschwanden<br />President of Publishing Smarter<br />Worked in documentation and training fields since 1992<br />Consultant and trainer in CMS, XML, DITA, and publishing technologies<br />Toronto STC Immediate Past President<br />
  3. 3. www.publishingsmarter.com<br />3<br />3:16<br />Publishing Smarter<br />Help clients improve content creation, management, and distribution workflows<br />Provide content analysis, legacy file conversion, training, and support<br />Goals<br />reduce production costs<br />improve document quality<br />increase employee productivity<br />
  4. 4. The official outline<br />If you develop training material and depend on just a printed PDF to teach participants, you’re missing a major component: Online and interactive video.<br />Learn how a new online course is developed for a community college training program. When Humber College decided to put its FrameMaker training courses online they needed course outlines, weekly session breakdowns, sample materials, and much more. While these are standard parts of any training course, the new course also had to be delivered online.<br />Using the Adobe Technical Communication Suite 2.5 we created all the course material, including online video and PDF. Learn what the workflow was, and see samples of the finished training material. Learn key utilities of FrameMaker, Captivate, Acrobat, and the rest of the Adobe Technical Communication Suite – and see how your courses can become interactive, dynamic, engaging and an online success!<br />www.publishingsmarter.com<br />4<br />1:22<br />
  5. 5. About this session<br />The end product is a real course<br />Ideas are here about development and delivery<br />Not all slides or topics carry equal weight<br />Some content is seen as common sense<br />Use what you can, discard the rest<br />If you have questions, ask!<br />Slides are a reference, so we may go quickly<br />If you are taking notes, note the slide number<br />All content is also online<br />www.publishingsmarter.com<br />5<br />11:51<br />
  6. 6. What it ain’t<br />A grammar coarse <br />All techie stuff<br />Indepth discussions (mostly)<br />Notes on things like<br />Technical specs on the dev process<br />A how to guide on any of the specific tools<br />A full review of all course components<br />www.publishingsmarter.com<br />6<br />11:51<br />
  7. 7. Questions about you<br />Who has taken classroom training<br />Who has taken online training<br />Who has developed print training<br />Who has delivered training (classroom)<br />Who has developed online training<br />Who has delivered training (online)<br />www.publishingsmarter.com<br />7<br />11:51<br />
  8. 8. The first class…<br />The first class was delivered years ago<br />This course has developed from FrameMaker 4.x and later training (since 1992)<br />First online delivery was over 10 years ago, in the late 1990’s<br />First course for the Humber program was held on September 30th, 2010<br />www.publishingsmarter.com<br />8<br />11:52<br />
  9. 9. The big picture overview<br />What was expected, compared with deliver, and the reasons<br />
  10. 10. Proposing the class<br />In this case a course existed already<br />Other schools also taught “in classroom”<br />Numbers for this part of the program are low<br />All other components are offered online<br />The travel time (and that it’s on a Saturday)<br />If during the week, it means time away from work<br />The audience exists, we need to meet needs<br />I suggested that I can teach this online<br />www.publishingsmarter.com<br />10<br />11:52<br />
  11. 11. Original expectations<br />I thought that the course could be online<br />I’d meet with people for a few hours/week<br />During this time I would demo features<br />Interaction limited to show and tell<br />The time to put a course online = minimal<br />www.publishingsmarter.com<br />11<br />11:52<br />
  12. 12. The reality<br />The course is delivered online<br />I meet with students for about 1 hour/week<br />I provide support (no demo), discuss ideas<br />They don’t even see FM when I am online<br />The time to put a course online = lots<br />www.publishingsmarter.com<br />12<br />11:52<br />
  13. 13. Why there is a disconnect<br />It’s offered online, as planned<br />Less time with me, due to course structure<br />Software demo is via video; support fills gaps<br />All interaction is talk, live demo, chat<br />Initial dev work (lots) to cut down day-to-day<br />www.publishingsmarter.com<br />13<br />11:52<br />
  14. 14. Getting the course started<br />How the course developed<br />
  15. 15. Develop the outline<br />Explained the current course outline<br />Identified what can be done online<br />Explained that this has been done before<br />Linked to a webpage with the current outline<br />www.publishingsmarter.com<br />15<br />3:17<br />
  16. 16. Course outline (mine)<br />www.publishingsmarter.com<br />16<br />3:17<br />
  17. 17. Once the outline was approved<br />Build Critical Path with details for online<br />Use MS Word, very tedious, back and forth<br />Content would be updated, manually put online<br />Edits would have to be made to content<br />Errors may be introduced, again, manual issues<br />Once it existed online we could build to spec<br />www.publishingsmarter.com<br />17<br />11:52<br />
  18. 18. Putting Critical Path online<br />Using Adobe Dreamweaver, content would be ported (manually) from Word<br />Finished page looked good, had a lot of value to both the developer (me) and the course sponsor (the school)<br />www.publishingsmarter.com<br />18<br />3:17<br />
  19. 19. Critical Path webpage 1<br />www.publishingsmarter.com<br />19<br />11:52<br />
  20. 20. Critical Path webpage 2<br />www.publishingsmarter.com<br />20<br />3:17<br />
  21. 21. Critical Path webpage 3<br />www.publishingsmarter.com<br />21<br />11:52<br />
  22. 22. Critical Path webpage 4<br />www.publishingsmarter.com<br />22<br />3:17<br />
  23. 23. Convert print to online<br />Create a PDF of the course materials<br />All content managed via FrameMaker<br />Template rich content, numbering, TOC, etc<br />Participants can order directly from me, keep costs down, lets me control the source<br />School reviewed/approved it immediately <br />www.publishingsmarter.com<br />23<br />3:18<br />
  24. 24. Build the course<br />Develop begins on the core content<br />Not nearly as easy as I had hoped <br />I had the subject matter knowledge, but needed to build to the schools specs<br />Online<br />Video of the materials<br />Evaluation process, quizzes, assignments, more<br />Hand over the course outline, make edits<br />www.publishingsmarter.com<br />24<br />11:52<br />
  25. 25. Course outline (mine)<br />www.publishingsmarter.com<br />25<br />11:52<br />
  26. 26. Course outline (Humber)<br />www.publishingsmarter.com<br />26<br />11:52<br />
  27. 27. Content to the web<br />The web developer used Adobe Dreamweaver for all content<br />I provided source files as Word<br />However, behind the scenes, I did a lot more<br />www.publishingsmarter.com<br />27<br />11:52<br />
  28. 28. Weekly breakdowns<br />Not mental ones, but content<br />ID what goes into each week<br />Already done in the Critical Path<br />So, for week 1, we had committed to:<br />www.publishingsmarter.com<br />28<br />11:52<br />
  29. 29. Week 1, Critical Path<br />www.publishingsmarter.com<br />29<br />11:52<br />
  30. 30. Building a week<br />Again, content was provided in Word<br />Reviewing what we had to provide was easy<br />Developing it was not, because I wanted it to be as perfect as possible<br />Doing things right takes time, but is worth it<br />The detailed outline was the next part<br />www.publishingsmarter.com<br />30<br />11:52<br />
  31. 31. Week 1: Page 1<br />www.publishingsmarter.com<br />31<br />3:19<br />
  32. 32. Week 1: Page 2<br />www.publishingsmarter.com<br />32<br />11:52<br />
  33. 33. Week 1: Page 3<br />www.publishingsmarter.com<br />33<br />11:52<br />
  34. 34. Delivering what is promised<br />Next step is to ensure we have content<br />Clear documentation (already in place, PDF)<br />Clear videos (create for all promised content)<br />Testing to evaluate learning<br />Time to record the video, so off to Captivate<br />www.publishingsmarter.com<br />34<br />11:53<br />
  35. 35. Adobe Captivate<br />For a full product plug, demo, details, visit the Adobe website<br />Boils down to this:<br />Adobe Captivate 5 software lets you go beyond screen capture to rapidly author rich eLearning content. Learn more.www.adobe.com/products/captivate/<br />www.publishingsmarter.com<br />35<br />11:53<br />
  36. 36. To create overview videos<br />I use a Virtual PC and create the same setup as students will have<br />Using Captivate I capture video of the PC<br />Videos get annotated and published to HTML<br />www.publishingsmarter.com<br />36<br />11:55<br />
  37. 37. To create testing videos<br />I reuse what I created earlier, but only parts<br />Using Captivate I edit the video<br />The test then gets published, also to HTML<br />Test can be set up with grading and more<br />For our classroom, we test formally outside of the application<br />www.publishingsmarter.com<br />37<br />11:55<br />
  38. 38. Overview of the tools<br />38<br />11:55<br />
  39. 39. Adobe FrameMaker<br />We used it as the application we teach<br />Also used it to create all print ready materials<br />Course outline<br />Course tests/process<br />Course sample files<br />Since the class is on FrameMaker, we use it in the class from start to end<br />www.publishingsmarter.com<br />39<br />11:55<br />
  40. 40. Adobe Acrobat<br />We used it to distribute materials to students<br />Along the way it was easy to take a PDF and create markup that has the right layout<br />Using the comment features (enable in a file using Acrobat, but share via Adobe Reader)<br />www.publishingsmarter.com<br />40<br />11:55<br />
  41. 41. Adobe Captivate<br />Most extensive tool used<br />Every video and many exercises are based on content we demonstrate with Captivate<br />Testing can be done using the software<br />www.publishingsmarter.com<br />41<br />11:55<br />
  42. 42. Adobe Photoshop<br />Used to edit images that we captured<br />In some screens we had info that we didn’t want to share<br />This could be a specific folder path<br />Could also be additional rollovers<br />Also a great way to draw specific focus<br />Also used to create/edit images for use in the FrameMaker file for PDF generation<br />www.publishingsmarter.com<br />42<br />11:55<br />
  43. 43. Net result of the course<br />By using a suite of tools we can quickly create professional level materials<br />The students can participate by learning on their schedule<br />Class time is used to communicate ideas, but review of the tool is flexible<br />Using the trial version makes the course accessible to students who may not be able to normally afford to attend <br />www.publishingsmarter.com<br />43<br />11:55<br />
  44. 44. Questions?<br />Your turn<br />Open forum, feel free to wander<br />Ask about anything within or beyond scope<br />www.publishingsmarter.com<br />44<br />2:00<br />
  45. 45. Contact Information<br />Web: www.publishingsmarter.com<br />Email: bernard@publishingsmarter.com<br />Phone: (905) 833 8448<br />

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