Public Power Magazine - May/June 2015

1. PUBLIC POWER Powerful Leadership SEVENTY-FIVE YEARS of Strength page 6 What Is LEADERSHIP, Anyway? page 32 The Leadership Issue

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5. WEB PublicPower.org TWITTER & INSTAGRAM @PublicPowerOrg FACEBOOK facebook.com/americanpublicpower EDITORIAL TEAM Joe Nipper Senior Vice President Regulatory Affairs and Communications Meena Dayak Vice President Integrated Media & Communications Paul Ciampoli News Director Jeannine Anderson News Editor Laura D’Alessandro Integrated Media & Communications Editor Robert Thomas Art Director Sharon Winﬁeld Lead Designer, Digital & Print INQUIRIES EDITORIAL News@PublicPower.org 202-467-2900 SUBSCRIPTIONS subscriptions@PublicPower.org 202-467-2900 ADVERTISING EHenson@Naylor.com 800-369-6220 Advertising for APPA publications is managed by Naylor, LLC. Public Power (ISSN 0033-3654) is published six times a year by the American Public Power Association, 2451 Crystal Drive, Suite 1000, Arlington,VA 22202-4804. © Copyright, 2015, American Public Power Association. Opinions expressed in articles are not necessarily policies of the association. Periodical postage paid in Arlington,Va., and additional mailing ofﬁces. For permission to reprint articles, contact @NewsPublicPower.org. COLUMNS 4 Public Power Lines by Sue Kelly 46 Washington Report 47 Engineering 48 Security 49 Innovation 50 Resources: Outage Management 52 100 Years of Pride in Public Power 6 Seventy-Five Years of Strength A look back at public power’s roots shows achievement in the face of overwhelming force and continued advancement in the average American’s quality of life. 20 Powerful Leadership Public power’s leaders steer their community-owned utilities with communication, collaboration and strength. 32 What Is Leadership, Anyway? Editor, author and APPA National Conference speaker Geoff Colvin maps the path to success that anyone can follow. 38 Top 10 Leadership Reads Get the best insight on leadership with these books recommended by public power’s leadership in Washington. FEATURES CONT ENT S Cover illustration by Jeanine Henderson The Leadership Issue #PublicPower Search for American Public Power and Connect with US PublicPower.org / @APPAnews 3

6. 4 Public Power / May-June 2015 Those of you who studied Roman mythology in school might remember Janus. He was the Ro- man god who had two faces, one looking to the past and one to the future. According to Wikipe- dia — and isn’t that where we get our information in this digital age — he “frequently symbolized change and transitions,” and was invoked during rites of passage such as marriages and death. When I read the articles on leadership in this issue of Public Power, I thought of both our leadership in the past, and out into the future. One article reminds us of the tough fights we had when public power got its start, and how we grew to be a force in our industry. Visionary leaders like Alex Radin and Leland Olds dedicated their careers to the principle that power could be delivered to the people, re- liably and at cost, and that public power could serve as a competitive yardstick — a function it still serves today. But we are now going through a transition that will call for new leadership, and new leaders. First, we are seeing a wave of retirements in public power, as long-time general managers and CEOs, and employees throughout the ranks, reach the end of their careers and move into their well-earned leisure years. We need to make sure that a new generation of experi- enced and thoughtful leaders is there to take their places. And given the increasing diversity of our nation, our customer base and our own workforces, that leadership will be increasingly diverse — as illustrated by the people profiled in our article on public power leaders. Second, and every bit as important, we are going through a period of accelerating technological change. New technology is impacting and will continue to affect all parts of the electricity production and delivery chain. We will eventually see a much more distributed, decentralized and automated grid. Retail customers will have new options for how they use, or even generate, their power, and new companies will be eager to help them do it. We, as not-for-profit, community-owned power providers, can be at the forefront of these changes, and serve as a valuable resource for our retail customers as they negotiate these new options. But we have to engage early and we have to lead if we do not want to end up following. The new generation of leaders now taking the helm will have to take on this important task. APPA itself is in transition too. By the time this magazine hits your inbox, I will have been on the job for a year. Leadership — Looking Both Back and Forward PUBLIC POWER LINES So, like Janus, let’s look in both directions at once, taking inspiration from our past leaders and using that inspiration to meet the challenges ahead of us. Looking back, like Janus, it was a year of change, including a number of staffing changes and our move to Crystal City, Virginia, and leaving the District after 74 years. This year, we are in the midst of strategic planning — with the goal of ensuring that we are using our human and financial resources as efficiently as we can to support our members as they deal with the changes facing our industry. While negotiating change can be unsettling, and even hard at times, it is certainly prefera- ble to what will happen if we look only backward, and assume the future will be like the past. You can safely bet it won’t be. So, like Janus, let’s look in both directions at once, taking inspiration from our past leaders and using that inspiration to meet the challenges ahead of us. ■

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8. 6 Public Power / May-June 2015 SEVENTY-FIVE YEARS OF Strengthby Anthony J. Rivera

9. PublicPower.org / @APPAnews 7 In the face of formidable challenges, public power’s leaders past and present do not shrink from the task — they make the most of the times given to them and in doing so leave us with an incredible legacy.

10. “ Itell people I was a strong advocate of public power because I was offered 87 cents an hour,” said Joe Exum, who served as chairman of the American Public Power Association’s board of directors from 1987 to 1988. Exum had just gotten out of the Navy after World War II and wasn’t interested in working for anything less than 50 cents an hour. That’s when someone from the Jackson Electric De- partment, now the Jackson Energy Authority in Tennessee, offered him a part-time job. He took the position, moved up through the ranks and stayed at the utility for 42 years. “I think it is important for institutions as well as individuals to be aware of their roots, in order to place present issues in perspective, 1942 1946 1947 1951 1955 19801940 Sept. 11 magazine and newsletter Manager, on loan from Loup River Public Power District, opens first APPA office General Manager Conference in Memphis summary of operations of public power systems report contest becomes General Manager (Read more about Radin on page 10) Manual published its research and development arm, Demonstration of Energy & Efficiency Developments and to assess prospects for the future,” former APPA Executive Director Alex Radin wrote in a 1986 article for Public Power magazine the year of his retirement. Radin passed away in 2014. Public power’s 75th anniversary is an opportunity to look back at the roots laid by founders such as Radin and Exum, put per-

11. 1986 1987 1995 2001 2007 2009 2010 2014 becomes Executive Director Power Week celebration becomes Executive Director Power Lineworkers Rodeo held with Santee Cooper becomes CEO applications reviewed utilities designated becomes CEO spective on the present and assess the future for community-owned utilities — from the smallest municipal distributors to the larg- est federally-owned generators. It’s not just to reﬂect on achievements in the face of overwhelming forces, but also to celebrate a continuing advancement in the average American’s quality of life. “Public power utilities provide more than just keeping our lights on and our televisions running, [they provide] a critical service to fam- ilies and businesses across the country, including in my home state of Washington,” said Sen. Patty Murray, D-Wash., in an email. Her state’s public power industry serves roughly half of her constituents and she’s cosponsored legislation in the past to extend investment incentives. Talk to any former APPA board member and a few themes repeatedly surface. Among them are the need for transparency and fairness in wholesale power transactions as well as fair and open access to transmission, especially for transmission-dependent utilities. continued on page 12 Share your #PublicPower milestones.

12. 10 Public Power / May-June 2015 By 1986, Radin had time to move on from that period of history but kept his focus on his old friend. In his farewell article, he described how Olds had helped fuel a failed filibuster against privatization measures being proposed in the Senate for the Atomic Energy Act. It was another defeat but Radin kept it as a treasured memory. To this day, former chairmen of APPA still feel the sharp acrimony for Johnson. Olds had set the bar high for serving the utility needs of the public and Radin’s 42 years extended that bar. Their values have been infused thoughout the public power community. Alex Radin, the beloved executive director of the American Public Power Association, who passed away a little more than a year ago, said it best while reflecting on his nearly 40-year career at the organization. “So virulent was the antagonism of the power companies toward the federal power program that they published national advertising which equated public power with socialism, and pictured haggard people behind the barbed wires of a concentration camp,” Radin wrote in his 1986 farewell article for Public Power magazine. He knew the politics of public power. He had seen firsthand the lengths its enemies would go to take down a person standing in their way. One such person was the Federal Power Commission’s chairman, Leland Olds, an admired public servant and disciple of Franklin Roosevelt and the New Dealers. The rise and fall of Olds occupies several chapters of author Robert Caro’s 2002 opus, Master of the Senate. At one point, Caro vividly recounts Olds’ character assassination at the hands of subcommittee chairman and future president of the United States, Lyndon B. Johnson. Johnson had hoped to win over the deep- pocketed Texas interests once he took down Olds. The author describes his interview with Radin. The bitterness Radin still felt for Johnson’s attack on his old friend was palpable. Caro notes that Radin had a transcript from the vicious re-nomination hearing sitting out, the pages were “battered and dog-eared.” “‘Yes, I’ve read it and re-read it many times,’ Radin said,” according to the book. He’d clearly searched it for answers time and again. Olds was never the same after that hearing, some said. Alex Radin, Leland Olds and the Master of the Senate Alex Radin was a reporter in Tennessee before he moved to Washington in 1941.

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14. 12 Public Power / May-June 2015 National advertising campaigns published in the 1950s aimed to smear public power’s reputation. The ad above was printed in U.S. News and World Report in 1956 and is housed in APPA’s Smithsonian collection. ‹‹‹‹‹

15. PublicPower.org / @APPAnews 13 The Smithsonian National Museum of American History accepted APPA’s historical collection on “Advertising For and Against Public Power,” in 2014, an acknowledgement that it is valuable documentation of the political aspects and controversies of public power, which is of interest to researchers. The collection is available for review by appointment. Visit americanhistory.si.edu/ archives/collections for more information. Economies of Scale Anyone who’s served in APPA’s leadership knows how important organizing has been. Small municipal utilities found themselves surrounded by enormous private utility companies. Joining together was the only option. “We just didn’t have the economies of scale that the competition had,” said Bob Nelson, APPA chairman in 1991. It was, for instance, unusual for public power facilities to get access to transmission lines before joint action agencies existed, he said. For the past 15 years, Nelson has been helping locals in the East Indies maintain and operate their own electric and water utilities. Unknown Adversaries It took a coalition to fight for the public good in the electric utility industry, said Eldon Cotton, APPA chairman from 1995 to 1996. That’s one of the reasons why organizations like APPA exist, he said. APPA and the history of public power cannot truly be understood unless you understand the predatory pricing practices by private utilities in the early 20th century. “You never know for sure who your adversaries are but you suspect,” Cotton said when reflecting on his own experiences competing with investor-owned utilities. Radin had been very aware of public power’s adversaries since the 1950s. “Although the federal power program had received a significant push during the presidency of Franklin D. Roosevelt — especially in the Tennessee Valley and the Pacific Northwest — each proposal for a new federal power project was the subject of bitter oppo- sition from private power companies,” Radin wrote in 1986. WATCH: Hear more of Radin’s wisdom immortalized in APPA’s 70th Anniversary video at publicpower.org/ videos/70years continued from page 9 ‹‹‹‹ With 5,000+ MW of development expertise throughout North America, EDF Renewable Energy is the trusted leader in the development and management of renewable energy projects. Our O&M affiliate, EDF Renewable Services, with 9,000+ MW under contract, ensures the performance of your investment over the long-term. renewable energy EXEXEXEXEXEXEXPEPEPEPEPEPEPERTRTRTRTRTRTRTISISISISISISISEEEEEEE ||||||| COCOCOCOCOCOCOMMMMMMMMMMMMMMITITITITITITITMEMEMEMEMEMEMENTNTNTNTNTNTNT ||||||| IIIIIIINNNNNNNNNNNNNNOVOVOVOVOVOVOVATATATATATATATIOIOIOIOIOIOIONNNNNNN EDF Renewable Energy 888.903.6926 www.edf-re.com EDF Renewable Services 858.521.3575 | O&Mbusdev@edf-re.com www.edf-renewable-services.com POWERING PROGRESS

16. 14 Public Power / May-June 2015 He started out on the island of Kosrae in Mi- cronesia and has since become a consultant to various other islands. Public power has done great work with joint action agencies, Nelson said. APPA took a strong role in getting the agencies started as a viable organizational vehicle for matching the economies of scale in the market. Bill Carna- han, APPA chairman from 1986 to 1987, said joint action agencies allow smaller utilities to match the size of some of the investor-owned utilities. “You know, the whole idea that competition solves our problems — well competition isn’t competition when you have a monopoly or a near-monopoly,” said Rep. Peter DeFazio, D-Ore., a progressive lion and outspoken advocate of public services. In some cases, joint action agencies allowed public utilities to build their own facilities. In other cases, they had the negotiating power to get better wholesale power contracts and transmission delivery. Small distribution utilities don’t have the access to service at wholesale in the power business, said Cotton. There also isn’t much leverage for the price if you wanted to, say, have access to a transmission line. “It’s a whole different ball- game,” Cotton said. “Individual managers became aware that they had a good story to tell but they were lone rangers against a huge cavalry of investor-owned utilities that were often times be- having in corrupt fashion.” This 1955 ad printed in The American Magazine exempliﬁes public power’s adversaries’ attempt to brand the industry sector as socialistic.

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18. PublicPower.org / @APPAnews 17 Bedrock Policy “Quite frankly, [tax exempt financing] is a bedrock of public power,” Carnahan said. “Because, after all, we’re non-profit. So we’re not going to borrow cheaper money and then declare higher dividends because that’s not who [we] are.” Tax exemption often comes into play as a budget-balancing measure, Carnahan said, and both side of the aisle in Congress are guilty of it. Politicians look at the cost of bor- rowing and misunderstand the purpose of it, he said. Challenge Du Jour During Carnahan’s time on the board at APPA, he said there was always the challenge du jour and for others, too, throughout public power’s history. Acid rain caught national attention during Nelson’s tenure. Regulators from the Environ- mental Protection Agency were looking at the effects of coal-fired power plant pollution. As a way to work with the EPA, Nelson said APPA helped create the concept of carbon credits, a pillar of cap-and-trade. In the 1980s, the Chernobyl nuclear disaster caused ripple effects across the energy sector, Exum said. He attended an energy conference in Paris, which sought to address the effects of the disaster. He said he remembers European representatives from places such as Italy and Sweden and the resulting changes made in nuclear energy policy. Still, Exum said, nuclear needs to be part of the mix of energy options as the industry explores further into other, cleaner sources of energy. Sustainable Public Power Looking ahead at the EPA’s proposed carbon- dioxide reduction rule for existing plants, Carnahan said, it is affecting a lot of existing facilities. California’s standards, where he’s from, are already stronger than the rule, he said. But on a national scale it is a challenge. It’s not good when decisions are based on politics rather than on what’s best for the customer all around, including economically, Carnahan said. If the history of APPA and public power is any indication, these new challenges will be formidable but not impossible to overcome. As Radin said in a 2009 interview, the future of public power is great, if the industry recognizes and deals with impending change. APPA President and CEO Sue Kelly echoed Radin’s sentiment in her inaugural National Conference speech in 2014. “We need to have a vision that spans not just the next two or even the next ten years, but beyond, to future generations of public power customers,” Kelly said. “We need to continue to diversify our generation and demand-side resources to ensure a sustainable future — sustainable in both the environmental and the economic sense of the word. We need to plant seeds, as Alex did, for the long term.” ■ WATCH: See APPA President and CEO Sue Kelly’s inaugural National Conference speech from 2014 at publicpower.org/videos/2014natcon

19. 18 Public Power / May-June 2015 APPA recognizes individuals and member utilities for signiﬁcant contributions made to public power, and provides its members with many opportunities to earn deserved recognition through its annual award programs. Receiving a national award from APPA is a high honor that can be achieved by public power systems of all sizes and by individuals in various career stages. Please consider nominating commendable individuals and public power utilities for an APPA award in 2016. 2015 awards will be presented at APPA’s National Conference, June 5-10 in Minneapolis, Minnesota. Search for “APPAAcademy” in the App Store or Android Market to download this free app onto your iOS or Android device. Look for the National Conference app in June. ■ Create your own customized conference schedule ■ Access presentations and take notes on conference sessions ■ Share your contact information with other attendees ■ Learn about the conference sponsors and exhibitors ■ Know where you’re going with interactive ﬂoor plans Check Public Power TV in mid-June for the annual awards video and look for winner bios on publicpower.org or read about them on the APPA Academy mobile app.

20. Power Let the APPA Academy provide you with the knowledge you need to perform your job at the highest level. Register for these events today at PublicPower.org/APPAAcademy. Conferences National Conference & Public Power Expo Pre-conference seminars: ■ ■ ■ ■ ■ ■ 2 ■ ■ ■ Business & Financial Conference Legal Seminar Customer Connections Conference Education Courses & Workshops Fall Education Institute Featuring the following courses: ■ ■ ■ ■ ■ Public Power Leadership Workshop Webinars Public Utility Governance Webinar Series: Overview of Utility Financial Operations for Board and Council Members Accounting & Finance Webinar Series: Accounting Standards and Reporting Framework Update 90 APPA Academy PPM Ad.indd 1 4/8/15 2:31 PM

21. 20 Public Power / May-June 2015 Powerful LeadershipPublic power’s leaders achieve success through communication, collaboration and strength. By Laura D’Alessandro, Integrated Media Editor, APPA Hundreds if not thousands of history’s greatest thinkers have espoused witticisms on leadership principles. Not insignificant among those quotes is the somewhat ominous proverb that without a visionary leader, the people will not survive. In the business of electricity, leading an organization that delivers a necessary resource is, indeed, a vital task. But for public power, keeping the lights on is unlike other utility business models. To succeed, a public power utility needs support from its community, rather than shareholders. Top dollar isn’t top priority; service is inherent in the culture of public power. Public power’s leaders create a culture of service within their utility by filling their teams with people they trust. They stay out of the way and let their employees do what they do best: their jobs. And they bring employees, board members and elected officials from all levels and backgrounds together to common ground. Leading a community organization is a task like no other in both its challenges and rewards, according to public power’s top dogs. With that comes a collaborative, family-like at- mosphere that takes nurturing, just like a real family does. Show us your #PublicPower leaders

22. PublicPower.org / @APPAnews 21

23. 22 Public Power / May-June 2015 When something goes wrong at Manitwoc Public Utilities in Wisconsin, the buck stops with its general manager, 56-year-old Nilaksh Kothari. Accountability is everything, Kothari said, and he takes responsibility for it. An environmental engineer by training, Kothari has always wanted to lead, he said. The modest manager credits his success, not surprisingly, to his team. And he draws inspiration from his family and from others who are driven and passionate about causes beyond themselves. And what is Kothari passionate about? Listening — communicating with his employees and community. “The most important quality of a leader is listening and accepting ideas of others — listening to employees, having empathy with the employees, builds trust and trust, is needed for consensus building.” The bottom line for Kothari is relationships. “It’s all about building relationships,” he said. nilaksh Kothari: the Communicator

24. PublicPower.org / @APPAnews 23 Draft Picks Accountability is not only key to the leadership role, Kothari said, but to an entire team within an organization. Making employees accountable and appropriately rewarding them builds ownership, he said. “The secret to building a good team is defining expectations. And employees must feel challenged, at the same time, in what they’re doing.” Master Lessons Kothari said he always tells employees they need to find opportunities for what they define their success to be; his responsibility is to support them in achieving their success. In typical fashion, Kothari said the buck stops with him if his employees are not satisfied to stay where they are. “If they want to go somewhere else and be more successful, I have failed to keep them challenged and it is my problem.” Crisis Control For Kothari, leading in a crisis is all about “just being there.” It is a leader’s job to provide the necessary resources for employees to address the issue and ensure communication is very clear across the organization. But otherwise, he said, stay out of the way. “Frankly, they know what they have to do. A trained set of employees will do what has to be done because they know they have to take ownership of the assets that we have.” Outside the Office Currently reading: Being Mortal by Atul Gwande Favorite destination: A beach What to do with a free hour: Nap, walk or read Most important part of the daily routine: Prayer The one thing I’d change in the world is: Provide safe drinking water, sanitation and power to all or storage of electricity SAFETY IS For us, safety is a way of life and we wouldn’t have it any other way. We work proactively to maintain a well-trained staff, instilling safe work practices every step of the way. From the innovative tools we use, to the safety measures we live by, we work together to ensure a safe and productive work place. At Asplundh, is the only way to get the job done.

25. 24 Public Power / May-June 2015 Spending ﬁve years as a labor negotiator for the city of Los Angeles will teach someone a lot about striking an agreement. It did for Phyllis Currie, the 67-year-old general manager of Pasadena Water and Power in Pasadena, California. “You learn after a while that it’s better to encourage a certain level of agreement than to be so stubborn in your point of view that you can’t see what the other person’s point of view is,” Currie said. The skill that she was lucky enough to develop early on is something she brings to the table as a leader, and one that all leaders should strive to cultivate, she said. One of the keys to being such a good negotiator is keeping your cool. “Too often it’s our emotions that will drive us to do something that won’t be productive in the end,” she said. And helping everyone work together brings out the best in the people she’s leading, Currie said. To do that, people might have to get a little uncomfortable — in a good way. Currie said it’s all about getting out of your comfort zone. “Challenge yourself,” she said. “As a leader, that’s something you always have to do, challenge yourself to make sure you’re providing that sense of vision.” Phyllis Currie: the Consensus Builder

26. PublicPower.org / @APPAnews 25 Draft Picks A lot can be said for preparation. Sometimes the secret behind a good team is proper planning on behalf of the leader. “Some of it is thinking ahead of time what it is that you want out of the perfect candidate for a given role,” Currie said. Master Lessons Like others, Currie recognizes that helping employees be their best means risking that they could get snatched up by someone else. But Currie said that may just be reality. “I try to get my staff to look at developing their skills and abilities, not just for a job at Pasadena, because that job may not materialize for them, but to think that they are in an industry where there is a wide range of opportunity,” she said. “I push that because I think that raises the whole level of the organization.” Crisis Control Her afﬁnity for encouraging agreement extends into every situation, even those you just can’t plan. In a crisis, Currie said, she is working to keep everyone calm enough to make good decisions. “The crisis that you plan for may not be the crisis that you experience,” she said. Outside the Office Currently reading: Natchez Burning by Greg Iles Favorite destination: Europe What to do with a free hour: Go shopping all by myself Most important part of the daily routine: Going for a walk or working out at the gym The one thing I’d change in the world is: Work with kids to help them see that life is full of possibilities and they should get out of their comfort zone and learn about other people and new things

27. 26 Public Power / May-June 2015 There are a lot of sayings at Easton Utilities Commission in Easton, Maryland. But for president and CEO Hugh Grunden, there’s just one that sticks. “One of the things I keep driving home to all my colleagues is what I call T of R — test of reasonableness.” If something doesn’t make sense, then someone hasn’t asked enough questions. “I say that at least twice a day to my colleagues. In decision-making, it’s better to sit in adjudication than have a knee-jerk reaction.” Grunden, like his slogan of choice, is concise and careful, giving credit to his engineering background for his practicality. The 56-year-old Easton native was inspired by his father, a bricklayer, who knew the value of hard work and integrity. He takes that inspiration to work with him every day. “We value integrity over expediency,” he said. “We have a lot of sayings in our ofﬁce. If we make a mistake, we make it right, short of losing the farm.” To ensure that, Grunden said, his guiding principle is fairness. “When you’re dealing with anybody, as long as there is a sense of respect and fairness at the end of the interaction, that’s the enduring sense they will have. Really it’s a backdrop against which you make decisions and interact with colleagues and customers.” hugh grunden: the Critical thinker

28. PublicPower.org / @APPAnews 27 Draft Picks Having the right colleagues goes back to Grunden’s nature to think critically — he hires the best people he can ﬁnd and then ensures they are challenged. And everyone knows good talent should not go unchallenged. “If you don’t challenge them after you’ve hired the best, they have the capability to go elsewhere.” Master Lessons To be a prevailing leader, Grunden said, the key is in continuing to learn. To put it simply, he said, “ﬁnd an excellent mentor, and in that context, expand your listening and contain your speaking.” Crisis Control The biggest crisis in Grunden’s time, an ice storm in 1994, taught him lessons of resource allocation that he said can’t be found in any book. “We also learned that goodwill that has been banked over time is necessary when the lights are off for seven or eight days. The banking of goodwill, as far as a leadership component, is just something you have to make sure your colleagues are doing every day.” Outside the Office Currently reading: Eat, Move, Sleep by Tom Rath Favorite destination: Any blue-water beach will do! What to do with a free hour: My guilty pleasure is home repair Most important part of the daily routine: My morning review of the weather and calendar The one thing I’d change in the world is: Ensure a fair and equitable opportunity for all to achieve their goals

29. 28 Public Power / May-June 2015 When Mike Peters walks away from the ofﬁce after a day at WPPI Energy, he said he truly walks away. “I’m connected to email like everyone else,” but he aims for the distance to clear the mind. “I think I’m very good at compartmentalizing.” The 52-year-old president and CEO of a joint action agency and power supplier for customers in Wisconsin, Upper Michigan and Iowa is not short on things that could keep him up at night — he just doesn’t let them. When asked what one word friends would use to describe him, Peters said, “laid-back.” His cool attitude doesn’t just insulate his sanity, it’s a leadership tool, too. A leader’s most important task, for Peters, is setting direction, but you don’t set that direction alone. “It’s built over time, through multiple conversations and pulling all the pieces and people together to achieve it,” he said. Mike Peters: the Optimist

30. PublicPower.org / @APPAnews 29 Draft Picks People are the most important piece. “For us, it’s not just about hiring a skill set anymore. Personality and the ability to work with others is more important to some extent. We’re hiring for the right attitude.” Master Lessons It’s Peters’ attitude that makes him such a good leader, he said. “For my staff to know me and my leadership style really puts them at ease. I’m not a dictatorial leader but one that leads by consensus — lots of talking. I think being a good leader is being open-minded to other people’s ideas.” Crisis Control While a crisis at WPPI may be less immediate than a crisis at a utility — long- term power prices versus long-term power outages — Peters approaches it like he would any situation, with “lots of talking.” Conﬂict resolution was a skill set for Peters, an attorney by training, so ﬁnding consensus is his strategy. Outside the Office Currently reading: Nature’s Metropolis: Chicago and the Great West by William Cronon Favorite destination: Any place warm What to do with a free hour: Read anything, or Netflix Most important part of the daily routine: Exercise and a healthy breakfast The one thing I’d change in the world is: Eradicate extreme poverty through education, basic healthcare, basic nutrition and electrification Vital connections to energize your community. you have everything you need to bring smart meter data to the people and processes that depend on it. The result? Happier customers, streamlined business processes, greater grid reliability, enhanced security and better communications performance. With end-to-end solutions from the meter to the AMI network, meter data management system and integrated applications, Elster is helping public power utilities everywhere unlock the value of their meter data. ©Elster2015 Elster Solutions | elstersolutions.com | 800-786-2215

31. 30 Public Power / May-June 2015 For someone who loves math and solving puzzles, engineering was a natural path. As the general manager and CEO of Platte River Power Authority in Fort Collins, Colorado, Jackie Sargent ﬁnds the best strategies to solve problems regularly. Sargent, 54, said her background helps her take a big picture look at problems rather than getting too into the weeds. Also key to Sargent’s problem solving is not her own strategy, but that presented to her by her senior team. “They’re doing their jobs and I’m support for them — they’re my customers. I ask myself what I can do so they can do their jobs, how can I help them, so I can focus on the strategy and looking ahead.” Sargent wouldn’t be able to rely on her team without trust, which she said is the most important thing a leader can have. “You have to know what your strengths and weaknesses are, communicate and talk about those and build those relationships to ﬁll those gaps. Everybody is working toward the same end. If that trust isn’t there, then your employees aren’t going to be engaged.” Jackie Sargent: the Strategist

32. PublicPower.org / @APPAnews 31 Draft Picks For Sargent, a team should also feel like a family, and hers does. “People really care about each other. You have to balance that, too, because you have to strike the right balance of caring about each other and accountability. With peers, you want them to hold each other accountable — that kind of family environment.” Master Lessons To craft Sargent’s strategic MO, she said take yourself out of the picture. “Get some distance. Look at things from a much broader view and get comfortable with ambiguity. Get comfortable that there may not be one right answer and that the strategy has to evolve over time.” Crisis Control In a crisis, Sargent will rely on her trustworthy team to map out what the problem really is and the best way to handle it. She said it’s also important to keep that logical, strategic vision. “Take charge, get the facts. If you’re prepared, you’ll have emergency procedures in place.” Outside the Office Currently reading: The Martian by Andy Weir Favorite destination: The Black Hills of South Dakota What to do with a free hour: Put my dog on my lap and call family and friends to catch up or go through the stack of non-technical magazines like Better Homes and Gardens or Vogue Most important part of the daily routine: My morning exercise routine, the Five Tibetan Rites The one thing I’d change in the world is: To end religious extremism

33. What does it take to succeed? Deliberate hard work, according to Geoff Colvin, senior editor-at-large at Fortune magazine and author of the book Talent Is Overrated. The book’s title says it all about Colvin’s theory. Work hard and purposefully at anything and you will master it — even the most accomplished experts need about 10 years of hard work before reaching master status, what Colvin calls the 10-year Rule. But how do these strategies apply to leadership? Colvin tells Public Power how leaders can apply deliberate practice to succeed. Define leadership — what are the key skills or areas of expertise for a leader? If I really had to boil it down, I would say it is to give hope, to set a clear direction and to say, “The future is better, I see it, follow me.” That’s a very boiled down version of it, but that really, I think, is the essence. It varies, of course, with the kind of situation you’re in, what you have to do, but the key thing to remember here, I think, is that people want to be led. We hear a lot about the need to flatten hierarchies and we hear a lot about servant leadership, and these are all valid points. But the fundamental reality to remember is people want to be led. If someone can step up and say they have a vision of a better future and how to get there, follow me, people want to follow. That really will work. That being said, what are key deliberate practices for someone who wants to end up a leader? As in all forms of deliberate practice, the key is analyzing or getting help analyzing where you stand now, and then figuring out the next thing you have to work on. In other words, you don’t look just at your ultimate goal, which may be quite a long ways down the road. You look at your state of development right now and what is the next thing you have to work on. And by the way, you will probably benefit by getting someone else’s perspective in addition to your own on this matter. So, with regard to leadership, the question is where do you stand now. It may be that the next thing for you to develop is a way of addressing people, actually standing up and talking in a way that engages and inspires. That happens to be one of the easier things to practice, because you can usually find situations where you have an opportunity to do that. It may be in your work, in other activities in your life, but you can find ways to get up and speak to people and that’s something you can practice pretty easily. Another thing that you may find you need to work on is actually giving people evaluations of where you think they stand. This is something leaders have to do. And most people find it difficult and they don’t like it, but you can usually find ways to practice that, too. The premise of your book Talent is Overrated is start young — get experience, get that deliberate practice. What does this say about the theory that some people are born leaders? What it says very clearly is that people are not born leaders. And that’s great news. It’s very liberating news, because if you believe that some people are just born leaders, then you may well conclude that you’re not one. Almost all of us will have problems early in our lives or in our careers where we maybe are in a leadership role and things don’t go very well — that’s normal. But if you think some people are born leaders, then when that happens to you, you’ll think, “Oh well, I guess I’m not a born leader,” and then you’ll give up — which is logical in light of what you believe. But it’s a tragedy because all leaders, even the greatest, encountered difficulties along the way, failures, mistakes. But they didn’t stop and no one should stop. The fact is, and it’s absolutely clear, leaders are made not born. If that’s what you want to be, you can be one. That’s the message of the research behind my book. It says great performance is not reserved for a pre-ordained few; it’s available for you. What Is Leadership, Anyway? By Laura D’Alessandro, Integrated Media Editor, APPA Geoff Colvin, senior editor-at-large at Fortune magazine and author of the book Talent Is Overrated, is a keynote speaker at APPA’s National Conference in June.

34. PublicPower.org / @APPAnews 33 Speaking personally, as a leader and expert in your field, how have you applied deliberate practices to end up where you are today? Well, in a number of ways. I have to tell you that doing the work that led to [Talent Is Overrated] really did influence me. I began to look much more closely at the various things I do, writing is part of it, speaking is part of it, trying to be a leader — a thought leader. And what I’ve found myself doing is what everyone finds, that you start to look in much finer detail at what you do. For example, in writing, trying to be effective — I’ve done this my entire career, but I now find that I look much more closely at the specific elements of writing. Am I using quotations most effectively? Am I organizing the argument most effectively? When you start applying deliberate practice principles… you start focusing on even finer details within that. Is it more effective if I state this point as a question and then answer it? Or can I set it up in a different way that’s more effective? Every time you do it, you focus on a finer level of detail. The essence of mastering any field is focusing on ever-finer levels of detail in understanding what you do. Is there anything else you’ve learned about leaders in your research? Leaders need to be visible, and this may sound obvious, but the reality is that in those situations where leadership is most called for, it’s also generally most difficult for the leader to be visible. When there’s a crisis, that’s precisely when the leader is constantly on the phone, in small meetings with various people, precisely when his or her time is most consumed, and yet it’s also the time when he or she must be most visible. So it’s a real problem, but that’s the nature of it. Another element of it is that the leader must project fearlessness and confidence. And again, this is often a challenge when it’s most important. In a crisis, the leader actually may not have the answer for what to do next, because it’s impossible to know, and yet that’s when the leader must say everything is going to be OK and project calm and fearlessness. Those things are enormously important, and often they are where leaders fall short when it’s most important. ■ Join us in person and online for the #PublicPower National Conference in Minneapolis June 5-10

35. 34 Public Power / May-June 2015 Ability to inspire Characteristics gathered from interviews, the Wharton School of Business and Forbes Creativity Vision Communication Intuition Confidence, in self and others Positive attitude Exemplifying organization's values Courage/ fearlessness

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39. 38 Public Power / May-June 2015 Good to Great Jim Collins As public power leaders know, working with what we have within our community is our specialty. Follow Jim Collins’ lead and make your utility the best it can be — not just good, but great. The timeless book lays out common challenges to the conventional notion of corpo- rate success paired with dozens of case studies. PUBLIC POWER’S TOP10LEADERSHIP READS By APPA Staff Fire up your Kindle and enrich your leadership learning with these picks from public power’s senior leadership in Washington.

40. PublicPower.org / @APPAnews 39 Steve Jobs Walter Isaacson Love him or hate him, Steve Jobs was one of the biggest innovators of our era. And his innovations touch the electricity industry, too — what phone are most people likely using your utility’s apps on? To boot, innovation is a key tenet of leadership, according to public power’s leaders, and a skill we should all seek to hone. Take it from the 21st century’s master innovator himself. The Tipping Point Malcolm Gladwell Innovation may be at the top of all our minds, but we know that change doesn’t happen over- night. That’s what Malcolm Gladwell’s Tipping Point is all about, incremental change up until the moment when a new idea goes viral, as they call it these days. Take this and make your utility the Internet’s next Grumpy Cat. Lean In Sheryl Sandberg This one’s for the ladies — actually, it’s for everyone. Many of public power’s leaders, not just the ones highlighted in this issue, are women. As the community-owned utility workforce continues to diversify and better reﬂect the community it serves, so do the women in leadership roles grow. Men and women alike will beneﬁt from this powerful read about women in the workforce.

41. 40 Public Power / May-June 2015 Smart Power Peter Fox-Penner Sometimes, leadership expertise is sector-specific. In our sector, staying ahead of the curve is just part of the territory. Peter Fox-Penner’s book lays out what some have called the most disruptive technology to face the electric industry to date, but in a way we can all understand. From the Battlefield to Bottom Line: Leadership Lessons of Ulysses S. Grant Bil Holton This issue’s feature Seventy-Five Years of Strength tells the tale that public power is steeped in American history and strength. So is this lesson in leadership. The book is a com- panion piece to author Bil Holton’s From Battle- field to Boardroom: The Leadership Lessons of Robert E. Lee. These books take lessons from forefathers in the trenches and apply them to the challenges facing business warriors today. Daring Greatly Brene Brown Vulnerability is not just a characteristic of the power grid – powerful leaders are vulnerable, too. In this book, Brene Brown encourages readers to embrace vulnerability and live courageously. And public power leaders know that being a strong, courageous leader is most important. SERVING THE MEMBERS OF THE APPA Offering a breadth of experience in the law of energy, utilities and environmental work, including power supply, fuel transmission negotiations, processes and contracts, power plant and transmission development and permitting, CATV, internet and communication transactions, and legal opinions on municipal light plant operations. Christopher J. Pollart Christine N. Parise Robert D. Shapiro David C. Fixler Keren S. Schlomy 50 Rowes Wharf, Boston, MA 02110 | 99 Willow Street, Yarmouthport, MA 02675 P. 617.330.7000 | F. 617.330.7550 | www.rubinrudman.com Kenneth M. Barna Karla J. Doukas John A. DeTore James B. Cox William B. McDiarmid 72252 _ in.indd 1 11/03/15 4:3 PM Meets FAA Specifications! Color – Size – Shape! – International Orange Tested and approved by major power companies! Thousands still in service after 30 years Universal attaching! Fits any wire .1" to 1"! Installs in 5 minutes! Withstands hail! No maintenance! Does not slip, oscillate, chafe, cause electrolysis or harmonic vibration. Ships in halves nested. 9, 12, 20, 24, 30, 36 and 52" balls & special sizes available Call now 573-796-3812 Fax 573-796-3770 www.tanawiremarker.com TANA WIRE MARKERS P.O. Box 370, California, MO 65018 7 453_ n .indd 1 1/7/15 4:37 PM

42. 42 Public Power / May-June 2015 The Corner Office Adam Bryant If there’s anything that says anyone can do it, it is a heartening story of someone else’s climb to the top. In The Corner Office, New York Times feature writer Adam Bryant takes his stories from the pages of the newspaper and brings to life the lessons learned from some of the most prominent CEOs. has his prevailing presidency that followed. In public power, we deal with elected officials all the time. We could all use a little of Lincoln’s political genius. All I Really Needed to Know I Learned in Kindergarten Robert Fulghum Public power leaders know there’s something to be said for some simple common sense. This timeless classic has been educating leaders for more than 40 years through a collection of essays that helps us navigate the sometimes- unnecessary complications of adulthood. We could all use a moment to ponder on simplicity. ■ Team of Rivals: The Political Genius of Abraham Lincoln Doris Kearns Goodwin What better way to learn about leadership than to look at one of the greats. This award-winning book illustrates Abraham Lincoln’s triumph over three rivals to become president as well 742011_IFD.indd 1 03/04/15 12:57 AM717604_Sterling.indd 1 22/10/14 2:07 PM

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44. 44 Public Power / May-June 2015 Diamond Benton PUD, Wash. Braintree Electric Light Department, Mass. Bristol Tennessee Essential Service, Tenn. Burbank Water and Power, Calif. City of Clinton Department of Public Works, S.C. City of Lompoc Electric, Calif. Fort Pierce Utilities Authority, Fla. Greeneville Light & Power System, Tenn. Holland Board of Public Works, Mich. Holyoke Gas & Electric Department, Mass. Idaho Falls Power, Idaho Knoxville Utilities Board, Tenn. Lakeland Electric, Fla. Lincoln Electric System, Neb. Lowell Light and Power, Mich. Memphis Light, Gas & Water Division, Tenn. Norwich Public Utilities, Conn. Oconomowoc Utilities, Wis. Pasadena Water and Power, Calif. Piqua Power System, Ohio Sacramento Municipal Utility District, Calif. Shakopee Public Utilities Commission, Minn. Town of Albemarle, N.C. Two Rivers Water & Light, Wis. Waverly Light and Power, Iowa Platinum Borough of Ephrata Electric, Pa. City of Calhoun, Ga. City of Cartersville Electric System, Ga. City of College Station, Tex. City of Elizabeth City, N.C. City of Gastonia, N.C. City of High Point Electric Utility, N.C. City of Jackson Electric Operations, Mo. City of Kirkwood, Kirkwood Electric, Mo. City of Lodi Electric Utility, Calif. City of New Bern, N.C. City of Rochelle, Ill. City of Rock Hill, S.C. City of Shelby, N.C. City of Tallahassee Electric Utility, Fla. Cleveland Public Power, Ohio Coldwater Board of Public Utilities, Mich. Columbia Water and Light, Mo. Douglas County PUD, Wash. Eugene Water and Electric Board, Ore. Freeport Electric, N.Y. Greenville Utilities Commission, N.C. Hannibal Board of Public Works, Mo. Johnson City Power Board, Tenn. Kansas City Board of Public Utilities, Kan. Kissimmee Utility Authority, Fla. Loveland Water and Power, Colo. McMinnville Electric System, Tenn. Montpelier Municipal Electric, Oh. Municipal Commission of Boonville, N.Y. Navajo Tribal Utility Authority, Ariz. Owensboro Municipal Utilities, Ky. Richland Center Electric Department, Wis. River Falls Municipal Utilities, Wis. Springville City Electric Department, Utah Town of Granite Falls, N.C. Town of Wake Forest, N.C. Traverse City Light & Power, Mich. Tullahoma Utilities Board, Tenn. Wisconsin Rapids Water Works and Lighting Commission, Wis. CongratulationsCongratulations to the 2015 Reliable Public Power Provider (RP3) program designees. APPA salutes your commitment to operating at the highest levels of reliability, safety, workforce development and system improvement. Gold American Samoa Power Authority, American Samoa Anderson Municipal Light and Power, Ind. Azusa Light & Water, Calif. City of Bowling Green, Ohio City of Harrisonville Electric Dept., Mo. City of Kinston, N.C. City of Lumberton - Electric Utility, N.C. City of Milan Department of Public Utilities, Tenn. City of Morganton, N.C. City of Palo Alto Utilities, Calif. City of Rock Falls, Ill. City of Winfield, Kan. Cowlitz County Public Utility District No. 1, Wash. Denton Municipal Electric, Tex. Evansville Water and Light, Ind. Grand Haven Board of Light and Power, Mich. Heber Light and Power, Utah Hudson Public Power, Ohio Lehi City Power, Utah Macon Municipal Utilities, Mo. Mansfield Municipal Electric Department, Mass. Mount Pleasant City Power, Utah Murfreesboro Electric Department, Tenn. New Martinsville Municipal Electric Utility, W. Va. Newnan Utilities, Ga. Northern Wasco County People’s Utility District, Ore. Orrville Utilities, Ohio Paris Board of Public Utilities, Tenn. Stillwater Electric Utility, Okla. Town of Clayton, N.C. Town of Smithfield, N.C. Truckee Donner Public Utility District, Calif. Special thanks to the RP3 Industry Support Council members for their support of this program

45. 46 Public Power / May-June 2015 Public Power Stands Behind Fair Treatment of Small Utilities, Solar Deployment By Laura D’Alessandro, Integrated Media Editor, APPA WASHINGTON REPORT Protecting small utilities under the Regulatory Flexibility Act and supporting responsible, community-driven solar deployment were among 2015 priorities set when more than 600 members from public power utilities from throughout the nation gathered in Washington in March. The American Public Power Association’s legislative and resolutions committee passed six resolutions, which will come before the general membership at the association’s annual business meeting in Minneapolis in June. The resolution for equitable treatment under the Regulatory Flex- ibility Act was proposed by members from the Illinois Municipal Electric Agency, Kissimmee Utility Authority in Florida and Owensboro Munici- pal Utilities in Kentucky with additional support from the city of Idaho Falls, Idaho. While large cities may have 500 employees or more within their municipality — the requirement that knocks a business out of the “small” category under the existing law — only a few of those employees may actually be employed by the utility, said Kevin Gaden, president and CEO of the Illinois joint action agency. What should be considered a large utility makes up only about 25 to 30 of the public power utilities in the nation, said Gaden and APPA Senior Vice President of Legislative and Political Affairs Joy Ditto. Other issues made a priority by the association’s legislative and resolutions committee are improving problematic coal shipments by rail; easing access to unmanned aerial aircraft for utility-related operations; protecting preference customers from the costs of transmission projects; addressing the U.S. Environmental Protection Agency’s final coal ash rule; and supporting the affordable, reliable deployment of solar power. Access to coal shipments by rail has been an ongoing nationwide problem. Most of the coal that supplies 39 percent of the nation’s electricity needs is transported by rail, APPA said, but transportation costs are often unreasonably high and utilities are unable to negotiate those costs. Federal regulators have been examining issues with railroads on the behalf of utilities, both investor and municipally-owned. For public power, APPA president and CEO Sue Kelly said, reliability is just as important an issue with coal deliveries as it is for other utilities. While Ditto said the Surface Transportation Board has not been looking out for utilities and modifications in oversight are necessary, Vote on APPA’s policy resolutions When: June 9, 2015, 4:15 p.m. Where: APPA National Conference, Minneapolis, Minn. Who should attend: APPA’s voting delegates Information: publicpower.org/nationalconference some small tweaks have been made. The fee to file rate cases has been reduced, Kelly said. But more oversight is necessary, they said, particularly into what Ditto called the monopoly nature of the railroads. Solar power is another issue that has been growing in popularity, attention to which has been burgeoning among electricity consumers. The United States added 4 gigawatts of solar generation to its grid in 2013 — public power utilities contributed 200 megawatts to that total. The public power solar generation capacity is nearing 1 GW. In continuing to pursue solar responsibly with attention to reliability, community solar power is the best option for public power, according to experts and public power leaders. ■ Read public power’s 2015 policy priorities in full at publicpower.org/resolutions and visit APPA on Pinterest to see the 2015 Legislative Priorities infographics Challenging the status quo in Energy. Whether your interests in the energy sector involve transactional, regulatory or litigation matters, rely on Dentons’ award-winning energy practice to provide you with the competitive edge in an increasingly complex and interconnected marketplace. dentons.com © 2015 Dentons. Dentons is a global legal practice providing client services worldwide through its member firms and affiliates. Please see dentons.com for Legal Notices. *Acritas Global Elite Law Firm Brand Index 2013 and 2014. Dentons. The Global Elite law firm created by Salans, FMC and SNR Denton.*

46. PublicPower.org / @APPAnews 47 Public Power Is Meeting 21st Century Electricity Challenges By Paul Ciampoli, News Director, APPA ENGINEERING Public power utilities are deploying new technologies and making smart grid advancements, a public power general manager told the House Energy and Commerce Committee’s Subcommittee on Energy and Power in March. Joel Ivy, general manager of Lakeland Electric from Lakeland, Florida, joined electricity industry experts before the committee to talk about 21st century electricity challenges. Lakeland has achieved full deployment of advanced metering infrastructure and was awarded a smart grid investment grant from the U.S. Department of Energy, Ivy told the committee. Lakeland Electric serves about 122,000 customer accounts and has been in operation for more than 100 years. “Since the initial deployment, Lakeland has been working to add data management tools and processes to best leverage the new information we are receiving through the AMI technology,” Ivy said in his testimony. Lakeland has integrated information into its grid monitoring program, often referred to as SCADA — system control and data acquisition. “Using new graphic-based tools, our system operators are able to spot problems on our circuits well before our customers notify us of outages, and more effectively determine the number of utility employees needed to remedy the problem,” Ivy said. In his remarks before the committee, Ivy said that APPA and Lakeland are generally supportive of distributed energy resource technologies, but skeptical of rate programs that continue to spur this investment, while allowing utilities recovery of ﬁxed costs. He said net metering, for example, in places like Lakeland might provide a customer credit based on the full retail rate of electricity. This could allow customers to reach a net zero bill annually, he said. “Changes to our rates must not punish the early adopters who invested in older, more expensive solar technologies,” he said. Along with Lakeland, other municipal utilities have deployed smart grid technologies. A report issued in 2014 by the Department of Energy detailed the beneﬁts that have resulted from smart grid deployment by three municipal utilities. ■

47. 48 Public Power / May-June 2015 Sharing threat information is of the utmost importance to ensure grid reliability. The electricity industry has been working with government agencies to increase communication about threats and potential vulner- abilities to the reliability of the grid. Here are the top ﬁve reasons to partici- pate in NERC’s Electricity Sector Information Sharing and Analysis Center (ES-ISAC) to help promote effective industry-wide information sharing. 1A central hub The ES-ISAC is meant to be the central hub for all electricity sector information on physical and cyber security. The group is working to streamline and consolidate information sharing to be more effective in analyzing and collaborating on emerging threats. 2A trusted environment Increasing trust between government and industry is like building trust in any relationship — it takes time. But time is of the essence in securing the grid. Don’t be hesitant when it comes to sharing threat information through the ES-ISAC. NERC has adopted a strict code of conduct barring transfer of attributable information between the ES- ISAC and the rest of NERC. Top 5 Reasons for Information Sharing By Nathan Mitchell, Senior Director of Electric Reliability Standards & Security, APPA SECURITY 3Easy reporting The portal is a useful and usable tool, through which industry can report threats, as well as receive technical guidance products from NERC and government agencies. The ES-ISAC is always looking for ways to enhance the portal so they can deliver timely and actionable security reports in a one-stop fashion. Industry feedback on the effectiveness of the portal is needed. 4More aggregation, collaborative analysis The industry needs the latest analytic tools to anticipate and respond to the next cyber attack. The ES-ISAC is developing ways to expand the use of those tools and increase the speed of mitigation development with near real-time delivery of threat indicators and mitigation measures to the industry. 5CEO engagement Information sharing is essential to risk mitigation. Senior leaders within the federal government and CEOs of electric utilities are engaged through the Electricity Subsector Coordinating Council in policy discussions that will foster greater collaboration and information sharing between government and industry. This high level dialog will help focus resources and optimize the threat information sharing processes that take place through the ES-ISAC. ■ EE N TN T E R PE R P RR I S EI S E SS I NN C .C INNOVATIONS IN THERMOFORMING SINCE 1966 Aree you taking the necessary stepps to prevent outages? It's eststimated that 1 in 5 of popower ououtages are caused bby aanimimals, andnd ttheheyy aree avavooidablee wwiithth BBirirdgd uarD™. IEEE and ASSA TMMTM TTese tetedd MaM teriialalss. KADDAS.com | 888-658-5003 ISO 900101900 :200:2008 CeC rtifrtifiedied WBENENC CeC rtiffiedied WomaWoman Own Owned BBirdrdguguararD™D™D iiiss FFoormrmminingg InInnonovavatiitiveve SSoSolluluttions for Wildlififee OOuOutagege PProtectioion.n The mmost extensive line of wildlifife mitiggation products on the markeet © Jerry Liguori 74 43_ dd .indd 1 4/7/15 :04 PM

48. PublicPower.org / @APPAnews 49 All-in-One System Demonstrates Generation, Storage and Electric Vehicle Integration By Michele Suddleson, DEED Program Director, APPA INNOVATION The evolving electricity customer of the future is driving an electric vehicle, installing rooftop solar panels to generate power, storing energy for use when the sun doesn’t shine, feeding excess power back to the grid, and monitoring energy use through smart devices. Managing these new trends and technologies is a challenge for utilities. Questions arise such as when and where electric vehicles will charge, what the load impact will be, and how photovoltaic generation will impact grid stability. North Carolina State University researchers sought to address a range of such issues through their Vehicle Energy Storage and Solar Demonstration project funded by the American Public Power Association’s Dem- onstration of Energy & Efficiency Develop- ments program. They designed and installed a single, integrated system to generate solar power, charge electric vehicles, store energy up to 20 kWh, connect to the local microgrid and educate the public about intelligent energy management. While it seems like a tall order, the project has demonstrated how small distributed generation systems, energy storage, and electric vehicles can be intel- ligently integrated and controlled so there is no harm to the grid. N.C. State designed, built and operated the solar powered electric vehicle charging station with capacity for 10 chargers that is coupled with an energy storage system. The station is installed in the parking deck of the Keystone Science Center at the university. The system is tied to the 12.4-kV Green Energy Hub microgrid. An LCD touchscreen is mounted to the parking structure to monitor energy generation and flow between components in real time, and to educate visi- tors. The system integrates several advanced energy technologies and serves as a test bed for intelligent integration of renewable generation and storage within microgrids. The project also sought to build a fully direct current system, where solar energy is not converted from direct current to alternat- ing current, but is collected, moved to the batteries, and used to charge vehicles as DC energy. This was possible in a research setting but DC input vehicle chargers are R Serving the industry since 1974. PSE is driven to be your trusted advisor for all of your consulting and engineering needs. Our services include: Communications, IT, and Smart Grid Automation Economics, Rates, and Business Planning Electrical Engineering Planning and Design Procurement, Contracts, and Deployment APPA E & O Technical Conference – Visit us @ booth #209 APPA National Conference & Public Power Expo – Visit us @ booth #701 www.powersystem.org or call 866-825-8895 CONSULTANTS FULL-SERVICE 730393_P .indd 1 3/1 /15 7:01 PM not commercially available yet. But the project yielded data to infer the efficiencies of such a system. The integrated system includes a battery that serves as an energy buffer to isolate distribution from the demand spikes and to even out the production of the intermittent solar energy. ■

49. 50 Public Power / May-June 2015 In his previous position as director of the electric department for the City of Hamilton, Ohio, Tony Pochard contended with energy analysis software and a geographic information system that were difficult to upgrade and had limited capabilities. In 2014, Pochard oversaw the city’s transition to the mapping and analysis software from Milsoft Utility Solutions. To- day, as Electric Utility Director for Anderson Municipal Light & Power in Indiana, Pochard manages the utility’s full-scale deployment of Milsoft’s engineering and operations suite, including outage management and IVR communications. When Pochard arrived at Anderson Municipal Light & Power, the utility had already deployed the field engineering and analysis, GIS, OMS and IVR software packages from Milsoft. During an outage, if the Anderson phone lines become overloaded, the system automatically switches the overflow to a server hosted off site by Milsoft and customers never receive a busy signal when trying to report an outage or request information on service restoration. In addition, staff can access the OMS via a web browser on a tablet. “Wherever we are, we can call up the OMS data to see instantly where the problem is,” Pochard said. “Also, because the OMS information is linked to GPS information on our utility vehicles, we can see where our crews are in relation to the outage zone. With the outage information linked to the city’s website, customers can call up outage information wherever they have Internet access. And with the OMS linked to our AMI system, we can pinpoint trouble to individual houses or transformers.” Along with IVR systems that are installed on-site and maintained by utility personnel, Misoft maintains a cloud-based solution hosted. For the small City of Napoleon, Ohio, the hosted IVR solution from Milsoft is proving to be a very effective customer service tool. During a wide-spread, weather-related outage in July 2014, the high volume of calls reporting outages overwhelmed the city’s administration, police dispatch and electric department. Internal communications were nearly impossible as all phone lines were being used to answer customer calls. Tracking outages using the internal messaging and job board method was quickly found to be inadequate. The staff decided that an IVR system would be the best way to proceed in the future. “The most important beneficiaries have been our customers, who now have the instant ability to report a problem with their electric service,” said Todd Wachtman, substation specialist for the City of Napoleon Light & Power. “By simply calling in to the system, they are guaranteed the best level of service from our crews in restoring their power. The electric department staff is now able to focus on managing an outage instead of being inundated with calls. We also have a reliable means to track crew progress on each ticket.” ■ Hometown Connections is the utility services subsidiary of the American Public Power Association and a marketing affiliate of Milsoft Utility Solutions. Effective Outage Management and IVR Communications By Susan Ryba, Hometown Connections RESOURCES Milsoft Hosted IVR Features OMS BENEFITS iiX provides information and tools that help organizations save time, promote driver safety and reduce risk and liability. Contact iiX for unbeatable service and valuable information you can use today. 1716 Briarcrest Drive, Suite 200, Bryan, TX 77802 Faster. Easier. Better. www.iix.com Nationwide MVRs Pre-Employment Screening Program (PSP) Records DriverSafe® Plus online driver management and analytic tools Driver monitoring with email notifications Commercial Driver's License Information System (CDLIS) Employment screening services: Criminal Records, Employment & Education Verification, DOT Employment Verification 7 5 90_ii E n .indd 1 4/7/15 1:11 PM

50. PublicPower.org / @APPAnews 51 730406_E .indd 1 3/ 6/15 1:54 PM731171_S .indd 1 1/ 6/15 7:14 PM Ad Index ABB Power T&D Company Inc.....................................www.abb.com/mediumvoltage...................................................16 Aclara.........................................................................................www.aclara.com....................................Inside Back Cover Alber.........................................................................................www.battcon.com.............................................................35 American Transmission Company...........................................www.atcllc.com..................................Outside Back Cover Asplundh Tree Expert Co.......................................................www.asplundh.com............................................................23 Black & Veatch Management Consulting Division.....................www.bv.com..................................................................15 Condux Tesmec, Inc..........................................................www.conduxtesmec.com.......................................................37 CRC..............................................................................................www.crc.coop.................................................................33 Dentons....................................................................................www.dentons.com.............................................................46 EDF Renewable Energy............................................................www.edf-re.com..............................................................13 Elster Solutions, LLC..........................................................www.elstersolutions.com.......................................................29 Exceleron Software........................................................www.exceleron.com/success....................................................27 Excergy....................................................................................www.excergy.com.............................................................51 Fagen Inc.................................................................................www.fageninc.com............................................................47 Finley Engineering Co. Inc. (FEC) ............................................www.fecinc.com...............................................................35 Hendrix Wire & Cable, Inc....................................................www.hendrix-wc.com............................................................5 Henkels & McCoy, Inc.............................................................www.henkels.com.............................................................45 High Voltage Inc........................................................................www.hvinc.com...............................................................37 IFD Corporation..................................................................www.ifdcorporation.com........................................................42 iiX Employment Screening Services...........................................www.iix.com..................................................................50 Kaddas Enterprises, Inc...........................................................www.kaddas.com.............................................................48 Krenz & Company Inc...........................................................www.krenzvent.com...........................................................43 Laminated Wood Systems......................................................www.lwsinc.com............................................................8, 9 Leidos Corporation.............................................................www.leidos.com/activate.......................................................52 MasTec North America, Inc.....................................................www.mastec.com.............................................................36 National Information Solutions Cooperative.............................www.nisc.coop................................................................43 PhoneTree®................................................................www.phonetree.com/APPA2015.................................................14 Power System Engineering, Inc.........................................www.powersystem.org.........................................................49 Rubin and Rudman, LLP.....................................................www.rubinrudman.com.........................................................40 SEL.............................................................................................www.selinc.com.................................................................1 Solar Power International 2015.................................www.solarpowerinternational.com................................................11 Solar Promotion International GmbH - Intersolar North America.....................................................www.intersolar.us..............................................................51 Spiegel & McDiarmid LLP....................................................www.spiegelmcd.com..........................................................17 Sterling Security Systems...............................................www.sterlingpadlocks.com......................................................42 The Stresscrete Group....................................................www.stresscretegroup.com.....................................................31 Tallman Equipment.........................................................www.tallmanequipment.com....................................................41 Tana Wire Markers............................................................www.tanawiremarker.com......................................................40 TEA - The Energy Authority.......................................................www.teainc.org...............................................................25 Tech Products, Inc..............................................................www.techproducts.com.........................................................43 Thomas & Betts............................................................www.tnb.com/stormhardening.........................Inside Front Cover Thomas & Betts................................................................www.tnb.com/switchgear.........................................................2

51. 52 Public Power / May-June 2015 #PublicPower 100 YEARS OF PRIDE IN PUBLIC POWER Juneau True to by-the-people, for-the-people form, Juneau, Wisconsin’s electric utility was created by a special election in 1914. The ballot asked residents to vote on the construction of an electric transmission and distribution system. In approving the measure, the small city created a utility that it still owns and operates today. Situated west of the Rock River, Juneau is a place to work, live and play, and is anchored by a large in- dustrial company. To keep up with its customer base, General Manager Ed Brockner said, the utility has recently embarked on a project to install advanced metering infrastructure. New projects come at a cost. Brockner said a major challenge for Juneau has been keeping rates low and competitive in recent years. But that’s not the only competition Juneau has faced with surrounding investor-owned utilities. “The biggest challenge today is keeping lineworkers,” Brockner said. “Being a small utility and having a couple investor-owned utilities nearby — it certainly will be a challenge for us.” Attracting the next generation of workers, including line apprentices and journeymen, is a challenge all public power utilities face. But linework is a career with heritage and utilities are ﬁnding some new lineworkers with grandparents and/or parents who have been in the ﬁeld. Captain Public Power is helping to recruit. Continuing to face formidable challenges head-on is also one of the foundations of public power. In 100 years of business, Juneau has done just that. Why? “Nothing beats local control and decisions,” Brockner said. ■ 7 9 3_L id .indd 1 1/19/15 7:34 PM

52. Over 21 million fixed-network AMI endpoints Over 21 million fixed-network AMI endpoints Your city expects the best electric service at the lowest cost. That’s why you should call Aclara first for fixed-network advanced metering infrastructure (AMI) solutions that automatically read electric, water, and gas meters. Over 21 million endpoints deployed and millions more under contract at municipals and utilities of all sizes. Leaders lead. They build a legacy, a history, a foundation to stand on. How did Aclara become a leader? First, we’ll tell you what you’ll pay up front – no additional costs once you’ve inked the deal. Second, our demand response, load control, pre-pay, consumer engagement, and outage notification and restoration solutions bring features to the table that no one can match. Finally, our customer service is the best in the industry. Join the hundreds of leading municipals and utilities that chose Aclara. You won’t regret it. Create Your Intelligent InfrastructureTM @AclaraSolutions

53. Exxpepepepeririene ce matters. Especially when it comes to electric power transmission. At American Transmission Co., we have a passion for power transmission. It’s all we do – and we do it well. In fact, the North American Electric Transmission Forum awarded ATC “Best In Class” for performance across all voltages three straight years. What’s more, our operational efﬁciency rating is twice as good as the industry average. And when you partner with ATC, you’re gaining the knowledge and experience of one of the nation’s foremost experts in managing complex transmission assets. Someone who can deftly handle the diverse challenges of security and compliance so you don’t have to. All of which makes ATC a t ted ide an nt n. Sometimes it's nice to rely on an expert. Helping to keep the lights on, businesses running and communities strong® atcllc.com

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