Wyong training - Michelle Goldsmith


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Wyong training - Michelle Goldsmith

  1. 1. 30 minute training modules OR Database training can be fun
  2. 2. Problem  Wonderful eResources that are under utilised  Combined library/council service where focus is not always on library training-and not all staff have library qualifications  Lack of staff awareness of eResources – not good for promoting our service to customers  Lack of staff time for in depth training in library eResources by reference staff  That ‘eyes glazed over’ look from staff at indepth database training sessions
  3. 3. Solution  Recognise/accept that an in depth knowledge of databases is not required by counter staff  Design training programs to cover the main points of our eResources that staff can complete in 30 minutes – either when they have off the counter time or in slow periods at the counter  Created on powerpoint using screen shots and comments  Yes, we know each database has wonderful help – but we needed to make it more attractive
  4. 4. Admin stuff  At end of each training module staff are required to answer questions using that resource  Questions are designed to make them ‘play’ and discover for themselves  Answers are emailed to their manager. At the completion of all of the sessions their training file is updated as it is considered ‘significant on the job training’
  5. 5. Example of questions  My mum has been diagnosed with Parkinson’s disease. Do you have anything that explains what it is?  I need to pick an event that happened between 200 BCE and 0 CE. Any ideas?  I only like fast paced novels. What do you suggest?  I am looking for the article that was in the Sydney Morning Herald in January 2003 written by the late Peter Roebuck about Steve Waugh’s century at the SCG.  Please email the result to yourmanager@their email address with ‘Consumer Health Training Completed’ in the subject line
  6. 6. Hurdles  Had to choose the main points of the database- as reference staff we think they are all main points!  Overcoming the ‘I am too busy’ mentality  When creating the files the default save is alphabetical. This meant that Academic search elite was first – not good for those staff who are not confident or happy trainees! To overcome this they were saved in a manner that reflects what counter staff are more likely to use on an everyday basis
  7. 7. What staff see first now Includes find legal answers and drug info websites
  8. 8. Under databases for everyday use - in the order of what we see as most relevant to daily use by counter staff This is the first session – many staff are not aware of the full range of products
  9. 9. These databases are considered slightly more advanced
  10. 10. Results  Staff who have completed the training modules report they are more confident in promoting them to customers  As a consequence of that, database usage has improved (ok slightly, but we will take it)  Staff who have completed the modules have been overheard promoting the training to reluctant staff  Training modules have been improved/altered as a result of staff feedback
  11. 11. Ongoing concerns  Whilst most staff have been great in taking up the training challenge some staff and managers still see training as a low priority – this needs to be constantly challenged  Every time a database interface changes the modules will have to be updated! (thank you NoveList Plus)
  12. 12. We are: Information Services Manager Susan Manahan susan.manahan@wyong.nsw.gov.au Reference Librarian Michelle Goldsmith michelle.goldsmith@wyong.nsw.gov.au