Rain clouds with silver linings

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Rain clouds with silver linings

  1. 1. Rain Clouds with Silver Linings (Or how Auburn Library accidentallytransitioned to a Roving Reference Model)
  2. 2. Challenges• No power points• Limited space for library resources• No computers (for customers or staff)• Customers physically separated from most resources
  3. 3. Our Response• Using ipads• Extra staff to connect customers to resources• Increase in online database usage• Continued Services: Justice of the Peace, English Classes
  4. 4. JP services
  5. 5. Roving with iPad
  6. 6. The Result • Minimal reduction of Services• Better Reference Interviews• Permanent Roving Reference Planned• New Carpet!• Reorganising of Library Spaces and Collections

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