ChangeTo change, YOU haveto think and act differently.To drive change, you have to get OTHERS to think and act differently. “People are very open‐minded about new things – as long as theyre exactly like the old ones.” ‐ Charles Kettering
1. “Stand on the Printer” Focus your stand on targeted change Make a bold statement Keep it simple Engage as many senses as possible Repeat the message over and over and over It Starts with One: Changing individuals changes organizations J. Stewart Black and Hal B Gregersen
Budget Kick OffsHeart of recession – FY2012Recession fatigue – FY2013Recovery, our new story – FY2014
Lessons from the Brady Bunch: Everything you need to know to succeed with budgeting
Brady Bunch as a Metaphor Instill confidence that “you can do it” Provide concrete strategies/techniques Think beyond departmental siloes
Telling the Story Tell a great story in order to get others interested in telling a better story. Focused on: Power of story to enhance recall and retelling Many opportunities for departments to be telling their story and to engage people differently and more compellingly Opportunities to focus on better business case development
2. Create a common language. Language is a powerful change tool “Stand on the Printer” “Gorillas in the Room” “Tell the Story” When you hear people using YOUR language, you know you’re making progress!
Pop QuizWhat do a Fire Marshall, Parks Planner & Training and Development Manager have in common?
OMB ExchangeThey each spent six months with OMB learning, collaborating and creatively solving problems.They continue to drive change throughout the organization.
3. Expand your network. Exchange ideas. OMB Exchange Budget Focus Group ‐ department analyst network OMB Reunion Office space design
Random group of average intelligenceWhich restaurant concept is likely to drive the greatest profits if located in Palo Alto? Restaurateurs “Make your own breakfast” restaurant Pizza Shop (counter service, delivery and take out) Random Stanford students Sushi/Asian fusion McDonald’s franchise
4. Question the Experts Expert pros Superior amount of knowledge in a focused area Superior skill in a focused area Expert cons Can’t always see the big picture Theoretical at expense of practical Encourage devil’s advocate position Engage generalists or “outside” professionals
Let’s Practice… Creative Opportunity: Identify new ways to improve your annual budget development process. Obstacle: You keep coming up with the same old ideas or are just plain stuck.
Provocative Spontaneous Problem GameGo around the table in turn and respond to the following question: How you can use poker chips to improve your annual budget processes?Rules: Each table is a team. Each table appoints one note taker. The rest of the table are players. Think Time: 2 minutes. No talking among team members during this time. You may not write down your thoughts. Play Time: 3 minutes Each person must take a turn. If someone is stuck, the team is stuck.
5. Practice Deliberately To build your creative problem solving skill and drive change you have to practice often and deliberately Spontaneous problems Good structure for quick practice Build confidence in thinking and speaking extemporaneously Great for staff meetings Great way to get unstuck Anything can be a spontaneous problem!
Raleigh OMB Change Agent Playbook1. “Stand on the Printer” 2. Create a common language3. Expand your network 4. Question the experts5. Practice deliberately
Be the Change AgentWhat’s in your change playbook?What are your opportunities to engage others differently?How will you drive change?