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build a message diamond


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build a message diamond

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build a message diamond

  1. 1. BUILDAMESSAGE DIAMOND We recommend using the message diamond throughout your interview to structure your answers. It’s a three-step process: 1. Answer the question by starting with your message 2. Prove and enhance message with an interesting story, example or fact or other detail 3. Deliver your message again in a slightly different way While a reporter may not use your entire answer, if he or she pulls a portion of the answer to use as a quote from your message diamond, you will most likely be comfortable with that quote because it is on message. This approach helps you keep control of the interview and keeps you focused by weaving your message throughout the interview. The message diamond draws on the same "inverted pyramid" model that reporters use. In a digital, print or broadcast story, the headline or lead proclaims the story’s conclusion or major point. A tweet does the same. The rest of the story summons supporting facts and statements in descending order of importance. You might think about it as beginning with a statement that you’d ordinarily use to conclude a statement. If it helps, you can incorporate the reporter’s question into this statement, but only if that builds a diamond – and beware of repeating a negative question. Speak about benefits. Don’t go into complex details when you can explain how your clients have benefitted from the company’s products and services. If the listeners don’t buy the “why,” they won’t care about the “how.” Use real world stories. These help reporters to understand your value and make it more likely the firm will get a prominent place in the story.