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Taking RPA to the Next Level: 2019 Survey

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Organizations worldwide are pumping resources into robotic process automation. In as little as two years, leading companies will use bots in virtually every function within their organizations. And they will be using RPA for much more than just cost-cutting, making this technology an important component of sleek and agile operations that will fortify their market positions. They know that when done correctly, RPA can generate both operational and strategic benefits. These are among numerous key takeaways from a global survey by Protiviti. Read Taking RPA to the Next Level, available at www.protiviti.com/RPA.

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Taking RPA to the Next Level: 2019 Survey

  1. 1. © 2019 Protiviti Inc. An Equal Opportunity Employer M/F/Disability/Veterans. Taking RPA to the Next Level How companies are using robotic process automation to beat the competition Companies across all industries are pumping resources into robotic process automation (RPA). In as little as two years, RPA leaders — those companies we’ve identified as already ahead of the curve — will be using bots in virtually every function within their organizations. These are among numerous takeaways from a global survey of 450 executives conducted by Protiviti and ESI ThoughtLab. Top 5 RPA Business Case Criteria 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 71% 48% 53% 48% 51% 22% 40% 34% 30% 19% 3% 26% RPA Leaders Are More Focused on Developing Their People Develop internal talent through formal training programs Partner/work with consulting companies or technology providers Have IT professionals train non-IT employees Recruit new talent from outside Partner/work with universities Outsource RPA work to companies or individuals All respondents RPA Leaders Better quality 79% Speed to market Faster process speeds 75% 74% Greater employee engagement from less repetitive activities 73% Reduced need to hire employees in the future 73% Stronger competitive market position Better quality Greater speed Higher customer satisfaction Increased productivity RPA delivers many benefits Companies are finding that their RPA investments produce benefits far beyond cost savings. For more information, read Taking RPA to the Next Level, available at www.protiviti.com/RPA. 82% 33% Financial Services 90% 33% Technology -Media- Telecommunications 71% 19% Healthcare 68% 17% Energy- Utilities 79% 17% Consumer Products- Retail 75% 14% Manufacturing- Distribution 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Last year In 2 years Impact on Revenue Growth 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Last year In 2 years Impact on Productivity 89% 50% Technology -Media- Telecommunications 88% 46% Financial Services 86% 33% Manufacturing- Distribution 74% 26% Healthcare 78% 27% Consumer Products- Retail 85% 23% Energy- Utilities 32% RPA Leaders Survey participants: 41% RPA Intermediates 27% RPA Beginners

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