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Mapping of km tools with km model


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In this paper I have tried to map some of existing Knowledge Management tools with Knowledge creation SECI model designed by Nonaka and Takeuchi (1995). In this Knowledge creation SECI model Knowledge follows a cycle in which tacit knowledge is ‘extracted’ to become explicit knowledge and explicit knowledge is‘re-internalized’ into tacit knowledge.
I have started with simple definition of Knowledge management followed by Nonaka and Takeuchi’s model generally known as SECI model. Steps of this model are Socialization, Externalization, Combination and Internalization. In between that I have also mentioned basic idea about tacit and explicit knowledge.
Finally mentioned a little details about some of Knowledge Management tools i.e. Brainstorming session, Storytelling, Community of Practice, Taxonomy, Social networks, Blog, Forum, Knowledge Portal, wiki, Knowledge Café, Appreciative inquiry, Reward & Recognition, Best Practice Transfer etc and how these tools are related to SECI model.

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Mapping of km tools with km model

  1. 1. Mapping of Knowledge Management Tools With Knowledge Creation SECI Model PROTITI MAJUMDAR GUPTA
  2. 2. What is Knowledge? Facts, information, and skills acquired through experience or education; What is Knowledge Management? Knowledge Management (KM) means achieving organizational objectives by making the best use of knowledge. Or we can say it is about getting the right knowledge to the right person at right time. Knowledge is the perception of the agreement or disagreement of two ideas—John Locke (1689) BOOK IV. Of Knowledge and Probability. An Essay: Concerning Human Understanding.
  3. 3. Types Of Knowledge Explicit Knowledge: Codified knowledge that can be transmitted in formal, systematic language. “We can know more than we can tell”- by Michael Polanyi (1958) Tacit Knowledge: Tacit knowledge is kind of knowledge that is difficult to transfer to another person by means of writing it down. The term first used by Michael Polanyi.
  4. 4. Knowledge Creation SECI model Ikujiro Nonaka and Hirotaka Takeuchi propose a model of the knowledge creating process to understand the dynamic nature of knowledge creation, and to manage such a process effectively: the SECI model. There is a spiral of knowledge involved in their model, where the explicit and tacit knowledge interact with each other in a continuous process. This process leads to creation of new knowledge.
  5. 5. Socialization: it is a process of sharing experiences and thereby creating tacit knowledge such as shared mental models and technical skills Externalization: Converting tacit knowledge to explicit knowledge by developing concepts and models. Combination: Combination is a process of systemizing concepts into a knowledge system. Internalization: Internalization is a process of embodying explicit knowledge into tacit knowledge. K - Repository Making criticism is ten-times easier than coming up with a constructive suggestion SECI Model K Base
  6. 6. Knowledge Management Tools List of Knowledge Management Tools
  7. 7. Knowledge Management tools Brainstorming It is a simple way of helping a group of people to generate new and unusual ideas. Storytelling : Storytelling has been used as a powerful way to share and transfer knowledge, especially experiential and tacit knowledge. Community of Practice: Community of Practice (CoP) is a term that describes a group of people who Share a craft, and/or a profession. (Jean Lave and Etienne Wenger) Social Networks: Social network helps in: 1. Finding people; 2. Aggregating people into groups, or subgroups, 3. Sharing content 4. Advertisement/ Announcement etc.
  8. 8. Blogs: Blog is a 'journal style' website that contains a list of entries, usually in reverse chronological order. Knowledge Management tools Wiki: A Web site developed collaboratively by a community of users, allowing any user to add and edit content. Inventor of wiki is Ward Cunninghum Forum: A meeting or medium where ideas and views on a particular issue can be exchanged. Knowledge Café: A Knowledge Café is a type of informal business meeting or workshops which aims to get collective knowledge, sharing ideas, insights etc. Developed by Elizabeth Lank.
  9. 9. Mapping of K tools with SECI model EXTERNALIZATION INTERNALIZATION COMBINATION SOCIALIZATION CoP, Storytelling, Brown Bag Lunch K-Café Group Discussions Taxonomy Blog chat wiki Portal Mobile technology Email Tagging IM K-Portal Social Networking Reviews Folksonomies Rating Reward & Recognition RSS Trial- error Learning by doing K-portalBlog Forum Wiki Forum