Prosyn Limited, Registered Address: 70 Clifton Street, London. EC2A 4HB. T: 0845 644 2351, F: 0845 128 3961. www.prosyn.ne...
Prosyn Limited, Registered Address: 70 Clifton Street, London. EC2A 4HB. T: 0845 644 2351, F: 0845 128 3961. www.prosyn.ne...
Prosyn Limited, Registered Address: 70 Clifton Street, London. EC2A 4HB. T: 0845 644 2351, F: 0845 128 3961. www.prosyn.ne...
Prosyn Limited, Registered Address: 70 Clifton Street, London. EC2A 4HB. T: 0845 644 2351, F: 0845 128 3961. www.prosyn.ne...
Prosyn Limited, Registered Address: 70 Clifton Street, London. EC2A 4HB. T: 0845 644 2351, F: 0845 128 3961. www.prosyn.ne...
Prosyn Limited, Registered Address: 70 Clifton Street, London. EC2A 4HB. T: 0845 644 2351, F: 0845 128 3961. www.prosyn.ne...
Prosyn Limited, Registered Address: 70 Clifton Street, London. EC2A 4HB. T: 0845 644 2351, F: 0845 128 3961. www.prosyn.ne...
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Change IT Supplier: Everything You Need to KNow

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Find out all of the information you need to make changing your IT supplier a smooth process.

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Change IT Supplier: Everything You Need to KNow

  1. 1. Prosyn Limited, Registered Address: 70 Clifton Street, London. EC2A 4HB. T: 0845 644 2351, F: 0845 128 3961. www.prosyn.net VAT No: 802 8699 09, Registered in England No: 4520472 Change IT supplier: Everything you need to make the move The essential guide to all the information you need to make the switch
  2. 2. Prosyn Limited, Registered Address: 70 Clifton Street, London. EC2A 4HB. T: 0845 644 2351, F: 0845 128 3961. www.prosyn.net VAT No: 802 8699 09, Registered in England No: 4520472 It happens to every company; the time comes when you need to move from one IT support provider to another, and it can be a headache if you don’t have all the information ready. We have compiled a list of essential information that you will need to have access to, so that the changeover is as smooth as possible. Having as much information as possible is essential to making sure you have no downtime or issues when you are in the process of switching over. Usernames and passwords should not be emailed or stored on an open shared network drive where users can access them.  Usernames and passwords for the Server administrator accounts  Usernames and passwords for the main administrator account  Usernames and passwords for the Antivirus account  Usernames and passwords for the Backup account  Usernames and passwords for the Software specific accounts  PC or Mac administrator accounts  Internet connectivity details  Wireless details for the site  Internet router username and passwords  Any network information available with passwords  Any support contract information for servers/PC and internet devices  ISP (Internet Service Provider) contact and account details  Phone system usernames and passwords  Domain panel accounts where your Domains are controlled  Website hosting details  Web designer’s details It is very important that these details are kept somewhere safe. Prosyn have a Secret Server, where all clients’ important details are kept securely, password protected and encrypted. There are various programmes that are available for you to keep important information safe in your office. When requesting the information from your current provider, make sure that they get it to you safely. It is not advised to have the details emailed to you. A fax is far safer, or a good old letter in the post. Once the details have been received, ensure that they are stored somewhere securely. In addition to the above list, there may be a requirement for further information, but only once a full site survey has taken place and your new IT company has a better idea about all the kit that you have, and your own unique requirements and expectations. A lot of the information can be gained when both IT companies talk to one another, but of course it is a good idea to have as much of the information as you can in case getting the details from the out-going IT supplier is proving difficult. Keep all your information together, by using the tables below. That way, you can be sure that nothing is missing.
  3. 3. Prosyn Limited, Registered Address: 70 Clifton Street, London. EC2A 4HB. T: 0845 644 2351, F: 0845 128 3961. www.prosyn.net VAT No: 802 8699 09, Registered in England No: 4520472 Your Internal Network Information LAN IP and Subnet Mask(s) Default Gateway(s) and Networks Reached by Specific Gateways Static IP addresses and/or Reserved IP Addresses DHCP Server Details DNS Server Details (inc Forwarder Details) Number of Devices on Network (inc routers, switches etc) Name/Model of Switches/Routers, usernames/Passwords for Control Panels. Password expressly forbidden to be inputted here. Added to Prosyn Secret Server on: Tested by: Tested on: Configuration for Routers (NAT, port forwarding, Firewall Rules) Wired Network Details No. Floor Outlets: Cabling Category: Patch Details: Wireless Network Details Number of Access Points: Security: Control Panel Login Details for Access Points (if applicable) Password expressly forbidden to be inputted here. Added to Secret Server on: Tested by: Tested on:
  4. 4. Prosyn Limited, Registered Address: 70 Clifton Street, London. EC2A 4HB. T: 0845 644 2351, F: 0845 128 3961. www.prosyn.net VAT No: 802 8699 09, Registered in England No: 4520472 Your External Network Information ISP Name Connection Type (ADSL/SDSL/Other) Public Static IP Addresses ISP Username/Password Password expressly forbidden to be inputted here. Added to Prosyn Secret Server on: Tested by: Tested on: Your Remote Control Information Remote control technologies used (RDP, VNC, LogMeIn, GotoMyPC) Ports Used for Remote Access/Control Users Allowed to log in using RDP (if any) Your Internet Domain Information Internet Domain Name Domain Name Registrants Domain Control Panel Details (web address, username/password Password expressly forbidden to be inputted here. Added to Prosyn Secret Server on: Tested by: Tested on: DNS Records (MX, A, SPF CNAME) Expiry Date
  5. 5. Prosyn Limited, Registered Address: 70 Clifton Street, London. EC2A 4HB. T: 0845 644 2351, F: 0845 128 3961. www.prosyn.net VAT No: 802 8699 09, Registered in England No: 4520472 Your Virtual Private Networking Information VPN Type and Security Details VPN Endpoint 1 Hardware Make/Model, Public IP Address, Internal Subnet VPN Endpoint 2 Hardware Make/Model, Public IP Address, Internal Subnet *Please detail permanent LAN to LAN VPNs as well as Dial In VPNs Your Server (servername) Information Make Model Hardware Details inc. RAID, Memory, Processor information Hostnames for Servers/IP addresses Operating System Roles (DHCP, Exchange, SQL Server, SEPM etc) Antivirus (Name, Managed/Unmanaged, If Managed provide username/password for Control Panel) Password expressly forbidden to be inputted here. Added to Prosyn Secret Server on: Tested by: Tested on: Backup (Onsite, OffSite, Storage Required, Software that performs Backups) UPS (name, model, VA specification, number of servers attached to it)
  6. 6. Prosyn Limited, Registered Address: 70 Clifton Street, London. EC2A 4HB. T: 0845 644 2351, F: 0845 128 3961. www.prosyn.net VAT No: 802 8699 09, Registered in England No: 4520472 Hardware Specifications (RAID, amount of memory, processor speed) Specialist Software DFS Namespace and Replication Information Your PC and Laptop Details Number desktops Number laptops 3G Laptops? Specialist Software Installed Computer Name Computer Name Computer Name Computer Name Computer Name Computer Name Computer Name Current User login Client Description Local Admin IP Address Make/Model Serial #/Service Tag Windows Key O/S Anti Virus Incl expiry Applications Web Browser RAM Processor Processor Speed HD Total HD Free Space CAT 5 Port Switch Port
  7. 7. Prosyn Limited, Registered Address: 70 Clifton Street, London. EC2A 4HB. T: 0845 644 2351, F: 0845 128 3961. www.prosyn.net VAT No: 802 8699 09, Registered in England No: 4520472 Your Printer Details Number of printers Connection Type Make/Model Print Server/s IP Addresses Control Panel Username/Password Password expressly forbidden to be inputted here. Added to Prosyn Secret Server on: Tested by: Tested on:

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