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CASE STUDY




Pronexus VBVoice a Natural Choice for CenturiSoft’s Unified
Communications Solution
Centuri Messenger is a leading unified communications (UC) system for the medium-sized business,
enterprise customer, utilities and government verticals that takes advantage of Pronexus VBVoice™
Interactive Voice Response (IVR) technology. “We use the VBVoice toolkit to the fullest,” said CenturiSoft
CEO John Pope, a long-time VBVoice customer.

Problem                                            Solution
Back in 2000, Mr. Pope was looking                Centuri Messenger allows using                      CenturiSoft also sees the benefit of
for a tool to help him integrate fax              existing email applications and                     working with a Gold Certified
and advanced voice functionality into             picking up email, fax and voice from                Microsoft Partner because it helps
his application. Key criteria for the             the privacy and security of one’s                   the company meet proposal
tool included support for common                  email account. Optional features                    qualification requirements.
programming languages as well as                  include on-demand conferencing,                     “CenturiSoft has been using VBVoice
for Microsoft operating systems.                  follow-me/find-me call screening as                 for years now because it offers
VBVoice was a natural choice for Mr.              well as a Voice over IP (VoIP)                      a standards-based programming API
Pope because he was familiar with                 enabling IP-to-PSTN and IP-to-IP                    and cost advantages that rival
its features from a previous company.             calls. VBVoice provides the                         proprietary development tools can’t
                                                  framework that delivers faxing,                     match,” summed up Mr. Pope.
                                                  conferencing and tap recording for                  “VBVoice is very flexible which
                                                  Centuri Messenger.                                  makes our work easier and our
                                                                                                      solution more adaptable to customer
                                                   Benefits                                           needs.”

                                                   Pronexus’ standards-based approach
                                                   first attracted Mr. Pope to VBVoice.
                                                   VBVoice’s graphical interface                      Headquartered in Coto De Caza,
                                                   combined with support for VB6, C#                  California, CenturiSoft specializes in
                                                   and VB.NET make for faster and                     unified communications systems for
                                                   trouble-free application development.              medium-sized businesses,
                                                   Support for latest Microsoft operating             enterprise customers, call centers,
                                                   systems was another must.                          utilities and government sectors.
                                                                                                                   www.centurisoft.com




Established in 1994, Pronexus specializes in telephony, speech and database integration technologies. Our flagship product VBVoice IVR software
enables developing feature-rich inbound and outbound IVR solutions that improve customer service and streamline internal processes. Thousands
of companies all over the world use VBVoice in applications varying from auto-attendants to automated payments, fax applications, notifications, polls
and surveys. Part of our business model is to provide customers flexibility to choose between developing an IVR application in house, leveraging
Pronexus’ Professional Services or buying a turn-key IVR application from one of our partners who have integrated VBVoice into their solutions.



200 - 750 Palladium Dr, Ottawa, Ontario, K2V 1C7, Canada           Tel +1.613.271.8989            Fax +1.613.271.8388           www.pronexus.com

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IVR Software - Pronexus VBVoice a Natural Choice for CenturiSoft’s Unified Communications Solution

  • 1. CASE STUDY Pronexus VBVoice a Natural Choice for CenturiSoft’s Unified Communications Solution Centuri Messenger is a leading unified communications (UC) system for the medium-sized business, enterprise customer, utilities and government verticals that takes advantage of Pronexus VBVoice™ Interactive Voice Response (IVR) technology. “We use the VBVoice toolkit to the fullest,” said CenturiSoft CEO John Pope, a long-time VBVoice customer. Problem Solution Back in 2000, Mr. Pope was looking Centuri Messenger allows using CenturiSoft also sees the benefit of for a tool to help him integrate fax existing email applications and working with a Gold Certified and advanced voice functionality into picking up email, fax and voice from Microsoft Partner because it helps his application. Key criteria for the the privacy and security of one’s the company meet proposal tool included support for common email account. Optional features qualification requirements. programming languages as well as include on-demand conferencing, “CenturiSoft has been using VBVoice for Microsoft operating systems. follow-me/find-me call screening as for years now because it offers VBVoice was a natural choice for Mr. well as a Voice over IP (VoIP) a standards-based programming API Pope because he was familiar with enabling IP-to-PSTN and IP-to-IP and cost advantages that rival its features from a previous company. calls. VBVoice provides the proprietary development tools can’t framework that delivers faxing, match,” summed up Mr. Pope. conferencing and tap recording for “VBVoice is very flexible which Centuri Messenger. makes our work easier and our solution more adaptable to customer Benefits needs.” Pronexus’ standards-based approach first attracted Mr. Pope to VBVoice. VBVoice’s graphical interface Headquartered in Coto De Caza, combined with support for VB6, C# California, CenturiSoft specializes in and VB.NET make for faster and unified communications systems for trouble-free application development. medium-sized businesses, Support for latest Microsoft operating enterprise customers, call centers, systems was another must. utilities and government sectors. www.centurisoft.com Established in 1994, Pronexus specializes in telephony, speech and database integration technologies. Our flagship product VBVoice IVR software enables developing feature-rich inbound and outbound IVR solutions that improve customer service and streamline internal processes. Thousands of companies all over the world use VBVoice in applications varying from auto-attendants to automated payments, fax applications, notifications, polls and surveys. Part of our business model is to provide customers flexibility to choose between developing an IVR application in house, leveraging Pronexus’ Professional Services or buying a turn-key IVR application from one of our partners who have integrated VBVoice into their solutions. 200 - 750 Palladium Dr, Ottawa, Ontario, K2V 1C7, Canada Tel +1.613.271.8989 Fax +1.613.271.8388 www.pronexus.com