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Build a Successful Social andMobile BusinessHandly CameronTechnology Manager – Mobile and Social SolutionsIBM Champion for...
Prolifics at a Glance    Who Are We?     A Corporate Group of 1000 Employees Worldwide specializing in the expert delivery...
IBM’s Most Accomplished Software Partner    AWARDS:                                                  SKILLS and RESOURCES:...
Prolifics Customers                      Financial Services      Healthcare                           Government    Retail...
Agenda             Social Collaboration             • Key Features             • What’s New in Connections 4.0            ...
Social Business will change your business6
IBM Connections: An integrated social platform7
IBM Connections 4.0 Themes8
Home: Where you go to get work done.10
Connections Mail: Access and respond to email11
Social Analytics: Discover popular topics right now12
13
14
IBM Customer Experience Suite V8 New Capabilities15
Build Sites Faster with Pre-Built Web Content16
Responsive Web Design17
Mobile is a mandatory transformation      10 Billion            devices                            by 2020      61%      o...
…with enormous opportunities!         Business to Enterprise             Business to Consumer      •Increase worker produc...
But mobile also brings business and IT challenges …     Enterprise Business Model Changes      • Anytime, anywhere busines...
Think beyond the mobile app!21
Combining Portal and Worklight22
Multi-channel options     Mobile Web              Native Mobile        Hybrid     • Mobile Website        App             ...
Four Phases of Enterprise Mobility     1. Informal      • No formal process or strategy      • Driven by personal requests...
Components of an Enterprise Mobile Strategy Extend & Transform                          Build & Connect     Extend existin...
IBM Worklight – The Technology26
IBM Worklight – The product                  Worklight Studio                  The most complete, extensible environment w...
Worklight’s Unified Push Notifications                                                                                  Ap...
IBM Mobile Foundation                                          Firewall or Security Gateway       Development      Lifecyc...
Global Health Insurance Application Problem:      • With growing number of mobile user customers, the         health care ...
31
Resources     Prolifics Resources        • Mobile strategy and IBM Worklight webinars:            http://www.prolifics.com...
For more information:          Contact:     Handly Cameron          Email:       hcameron@prolifics.com          Twitter: ...
Prolifics Mobile Advisory Workshop       An End-to-End Mobile Strategy for your business!       Discovery and Vision      ...
Prolifics Mobile Quick Start       Get started with IBM Worklight!       IBM Worklight implementation       • System insta...
Honeywell Problem:     • With growing number of field workers, client needed a        White pages app to find the right re...
Geo-Mobile site for a Global Health Insurance Problem:      With growing number of mobile user customers, the health     ...
The             Mobile Template                          Customizable                               UI                    ...
Build a Successful Social and Mobile Business
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Build a Successful Social and Mobile Business

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Learn how a mobile and social business with the right tools can help you optimize user collaboration, enhance customer outreach and achieve faster time-to-market.

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Build a Successful Social and Mobile Business

  1. 1. Build a Successful Social andMobile BusinessHandly CameronTechnology Manager – Mobile and Social SolutionsIBM Champion for Collaboration Solutions
  2. 2. Prolifics at a Glance Who Are We? A Corporate Group of 1000 Employees Worldwide specializing in the expert delivery of end-to-end IBM Solutions Over 30 years in business, Prolifics is an end-to-end systems integrator specializing in IBM technologies New York Orlando Boston San Francisco Philadelphia London Application Testing Washington DC Hamburg Santa Clara, CA USA Off-Shore Development Center Hyderabad, India S t a b i l i t y, L o n g e v i t y & G r o w t h Solution Leadership  BPM strategies to streamline and automate your business  SOA solutions and appliances for connectivity and integration $100  Collaboration and Content Management Portals Gross Revenue $80  Security to manage identities across your IT infrastructure (millions) $60  Monitoring and Managing Applications  Business Analytics and Information Management for Data $40 Cleansing, Business Intelligence and Dashboards $20  Testing, Governance and Methodology $0  Technology Migrations to the IBM Software Platform 2005 2006 2007 2008 2009 2010 2011  Enterprise Content Management for business value2
  3. 3. IBM’s Most Accomplished Software Partner AWARDS: SKILLS and RESOURCES:  2012 Outstanding Business Agility Solution Award  Serviced over 1500 IBM software accounts in the past 8 years; implemented over 300 portals  2012 ICS Award for Best Industry Oriented Social Business Solution  Conducted over 60 migrations to WebSphere from other technologies  2012 Finalist for Exceptional Web Experience  Prolifics boasts over 400 J2EE, WebSphere, ICS, Security, Business Analytics, ECM, Tivoli, Rational certifications for architecture,  2012 Finalist for Distinguished Business Achievement development, administration, and project management  2010 Impact Best BPM Solution Award  IBM’s highest technical rating (Level 5)  2010 Lotus Best End-User Solution Award  Highly Accredited - IBM Tivoli “AAA Accredited;” IBM Cloud  2010 Lotus Best Industry Solution Award Certified; Accredited with Ready for Rational; IBM Authorizations for Security, Social Business and ECM; IBM Authorizations for  2009 Rational Solution Award Insurance, Finance, Healthcare & Life Sciences, Banking, Energy &  2008 Outstanding SOA Solution Award Utilities  Prolifics has worked with internal development teams multiple  2008 Overall Technical Excellence Award times for the development of IBM technologies.  2007 Overall Technical Excellence Award  Strategic relationship gains internal access to IBM’s resources,  2007 Impact SOA Process Solution Award labs, and product development teams  2006 Best Portal Solution Lotus Award3
  4. 4. Prolifics Customers Financial Services Healthcare Government Retail & Distribution Utilities Insurance Education4
  5. 5. Agenda Social Collaboration • Key Features • What’s New in Connections 4.0 Portal - Time to Market • Key Features • Multichannel Communications Mobile – Expand outreach • IBM Mobile Foundation • Extending your business with mobile5
  6. 6. Social Business will change your business6
  7. 7. IBM Connections: An integrated social platform7
  8. 8. IBM Connections 4.0 Themes8
  9. 9. Home: Where you go to get work done.10
  10. 10. Connections Mail: Access and respond to email11
  11. 11. Social Analytics: Discover popular topics right now12
  12. 12. 13
  13. 13. 14
  14. 14. IBM Customer Experience Suite V8 New Capabilities15
  15. 15. Build Sites Faster with Pre-Built Web Content16
  16. 16. Responsive Web Design17
  17. 17. Mobile is a mandatory transformation 10 Billion devices by 2020 61% of CIOs put mobile as priority 45% increased productivity with mobile apps18
  18. 18. …with enormous opportunities! Business to Enterprise Business to Consumer •Increase worker productivity •Improve customer satisfaction •Improve claims processing •Deeper customer engagement •Extend existing applications to and loyalty mobile workers and customers •Drive increased sales through •Reduce fuel, gas, or fleet personalized offers maintenance costs •Better, faster customer service •Increase employee and business •Competitive differentiator partner responsiveness and •Improve in store experience decision making speed with mobile concierge services19
  19. 19. But mobile also brings business and IT challenges … Enterprise Business Model Changes • Anytime, anywhere business transactions • Social business interactions • New opportunities with geo location App Development Lifecycle Complexity • Multiple device platforms Top Mobile Adoption • Connecting to enterprise back-end services in Concerns: a secure and scalable manner 1. Security/privacy (53%) • Unique mobile requirements (UX, offline, etc) 2. Cost of developing for multiple • Faster time-to-market demands mobile platforms (52%) Mobile Security and Management 3. Integrating cloud services to • Protection of privacy and confidential mobile devices (51%) information Source: 2011 IBM Tech Trends Report • Use of client-owned smartphones and tablets https://www.ibm.com/developerworks/mydeveloperworks /blogs/techtrends/entry/home?lang=en20
  20. 20. Think beyond the mobile app!21
  21. 21. Combining Portal and Worklight22
  22. 22. Multi-channel options Mobile Web Native Mobile Hybrid • Mobile Website App Mobile App • Accessed by • True Native App • Hybrid App = phone browser • Developed using Web app + • Mobile only using native languages Native code open Web • Native • App runs on the (HTML5, appearance and device, but JavaScript) device leverages open • Limited Device capabilities, Web (HTML5, JS) capabilities performance • Native device capabilities (GPS, camera, contacts)23
  23. 23. Four Phases of Enterprise Mobility 1. Informal • No formal process or strategy • Driven by personal requests of executives 2. Silos • Divisions execute overlapping initiatives 3. Coordinated • Executive standards in place • Divisions free to execute within the standards 4. Integrated • Formal enterprise strategy and roadmap • Central planning, execution, and monitoring Source: http://www.forbes.com/sites/maribellopez/2012/09/27/the-four-phases-of-enterprise- mobility24
  24. 24. Components of an Enterprise Mobile Strategy Extend & Transform Build & Connect Extend existing business Build mobile applications capabilities to mobile Connect to, and run devices backend systems in Transform the business by support of mobile creating new opportunities Manage & Secure Manage mobile devices and applications Secure my mobile business25
  25. 25. IBM Worklight – The Technology26
  26. 26. IBM Worklight – The product Worklight Studio The most complete, extensible environment with maximum code reuse and per-device optimization Worklight Server Unified notifications, runtime skins, version management, security, integration and delivery Worklight Runtime Components Extensive libraries and client APIs that expose and interface with native device functionality Worklight Console A web-based console for real-time analytics and control of your mobile apps and infrastructure27
  27. 27. Worklight’s Unified Push Notifications Apple Worklight Push Client-side iOS iOS Push API Servers Push (APN) Services Dispatcher Back-end Notification Google Back-end Polling State Push Worklight System Android Android Client-side System Adapters Database Push API Push Dispatcher Servers (C2DM) Services Unified BlackBerry BlackBerry Worklight Push Dispatcher Push API RIM Push Client-side Servers Push API Roadmap Services Messag Win Phone Back-end Windows Microsoft Worklight Back-end User-Device Dispatcher System System e-based Database Push API Push Client-side Roadmap Push Adapters Servers Services SMS Dispatcher Broker API Roadmap SMS/MMS Brokers Administrative Console28
  28. 28. IBM Mobile Foundation Firewall or Security Gateway Development Lifecycle Tools IBM Mobile Foundation IBM Endpoint IBM Worklight Manager for Mobile Devices WebSphere eXtreme Scale / Mobile Threats and Security WebSphere WebSphere DataPower XC10 Caching Appliance CastIron SOA & Connectivity (Messaging, ESBs, Cloud Integration, Governance) Web Sites and Business Process Social and Analytics Analytics Portal Management Collaboration Enterprise Apps29
  29. 29. Global Health Insurance Application Problem: • With growing number of mobile user customers, the health care provider wanted to develop a roadmap to design and develop a mobile application for their customers • Users can find the best low cost provider faster and nearer to them • Access to virtual ID cards and healthcare information Challenges • The application should work on different mobile devices • Insurance providers database is not geocoded to search depending on user location • Plot the health care providers on a map if the users phone is capable to displaying a map Solution • IBM Worklight • IBM WebSphere Portal30
  30. 30. 31
  31. 31. Resources Prolifics Resources • Mobile strategy and IBM Worklight webinars: http://www.prolifics.com/mobile-computing.htm • Mobile Advisory Workshop and Worklight Quick Start • @handly and @niraljhaveri on Twitter IBM Resources • IBM Mobile Enterprise solutions http://www.ibm.com/software/solutions/mobile-enterprise • IBM Mobile Development Resources (forums, articles, blogs, free evaluation) www.ibm.com/mobile-docs32
  32. 32. For more information: Contact: Handly Cameron Email: hcameron@prolifics.com Twitter: @handly Phone: +1 646 380 2883 And visit these useful links on the Prolifics’ Web site:  Case Studies: http://www.prolifics.com/case-study-technology.htm  Webcasts: http://www.prolifics.com/webcasts.htm  Podcasts: http://www.prolifics.com/podcasts.htm  Service Brochures: http://www.prolifics.com/service-brochures.htm  Technology Blog: http://prolificstech.blogspot.com  Twitter: http://www.twitter.com/prolifics  Prolifics TV: http://www.youtube.com/prolificstv33
  33. 33. Prolifics Mobile Advisory Workshop An End-to-End Mobile Strategy for your business! Discovery and Vision • Define your mobile business drivers • Determine technical requirements Implementation Roadmap Solution Prototype • Mobile architecture • Development and infrastructure Roadmap & • Phased roadmap Standards Solution Prototype Discovery • Proof of Concept demo34
  34. 34. Prolifics Mobile Quick Start Get started with IBM Worklight! IBM Worklight implementation • System installation • Admin and developer jumpstart • Other IBM components as needed Application development • Define an initial application PoC • Help your team through development to production35
  35. 35. Honeywell Problem: • With growing number of field workers, client needed a White pages app to find the right resources Implementation • The Honeywell currently series of functional apps deployed in internal app store • The app is a white pages app which lets field users find internal users and their profiles • The app lets users to • Search for name, department, address, managers, • Prolifics deploy the app in the internal Honeywell App store. • The app will be rolled out to select few managers and field agents • The app runs on iPhone and iPads Solution • IBM Worklight36
  36. 36. Geo-Mobile site for a Global Health Insurance Problem:  With growing number of mobile user customers, the health care provider wanted to develop a roadmap to design and develop a mobile site for their customers.  Users can find the best low cost provider faster and nearer to them.  The initial targeted audience would be few hundreds of works working for their premium client. Eventually this application will be available to all their clients.  Challenges  The application should work different mobile devices.  Insurance providers database is not geocoded to search depending on user location.  Plot the health care providers on a map if the users phone is capable to displaying a map.  Solution  IBM Websphere Portal  Mobile Portal Accelerator (MPA)37
  37. 37. The Mobile Template Customizable UI REST Geo-Location services Maps Mobile Content38

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