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http://www.learnpad.eu
Business Process
Organizational Learning
Dr. Darius Silingas
Head of Solutions Department @ No Magi...
http://www.learnpad.eu
Acknowledgement
This research was supported by the EU through
the Model-Based Social Learning for P...
http://www.learnpad.eu
Realizing the Value of Modeling and Models
Creating
Models
Using
Models
Governing
Models
High Value...
http://www.learnpad.eu
Business Processes Description Report (Web)
http://webreports.nomagic.com/
4
http://www.learnpad.eu
Sustainable Modeling Culture
Models are corporate knowledge assets that provide a long-term
value a...
http://www.learnpad.eu
Learn PAd Website
Ø http://www.learnpad.eu
6
http://www.learnpad.eu
About Learn PAd Project
•  Research project funded under FP7 program
ICT-2013.8.2 Technology-enhanc...
http://www.learnpad.eu
Learn PAd Overview: How (1)
8
http://www.learnpad.eu
Learn PAd Overview: How (2)
9
http://www.learnpad.eu
Learn PAd Overview: How (3)
10
http://www.learnpad.eu
Project Context
l  Public Administrations need to manage
increasing complexity and volatility of b...
http://www.learnpad.eu
Solution dimensions
Model Based Learning
l  Models have been used more and more to
represent diffe...
http://www.learnpad.eu
Solution dimensions
Model Based Learning
13
http://www.learnpad.eu
Solution dimensions
Collaborative content management
Learn PAd provides an infrastructure to comple...
http://www.learnpad.eu
Solution dimensions
Content and Models Automatic Assessment
l  Models and Textual Contents should ...
http://www.learnpad.eu
Solution dimensions
Simulation based learning support
l  Learn PAd investigates on simulation base...
http://www.learnpad.eu
Solution dimensions
Monitoring and KPI for engaging learners
l  Relevant Key Performance indicator...
http://www.learnpad.eu
 Org.Model
Œ Business Process Model
Ž  Business
Motivation Model
 Competency
Model
‘ Documen...
http://www.learnpad.eu
Abstraction layers
Learn PAd Conceptual
Metamodel
A metamodels which permits
the conceptual descrip...
http://www.learnpad.eu
Abstraction layers
Learn PAd Platform-
Independent Metamodel
A coordinated set of
metamodels descri...
http://www.learnpad.eu
Abstraction layers
Learn PAd Platform-
Specific Metamodel
A refinement of the LPIMM
with platform d...
http://www.learnpad.eu
LCMM
Learn PAd Conceptual Metamodel (LCMM) provides an overview
of Public Administration enterprise...
http://www.learnpad.eu
LPIMM
The Learn PAd Platform Independent Metamodel
consists of seven component metamodels
23
http://www.learnpad.eu
LPIMM > Process Metamodel
It defines a minimal subset of BPMN 2.0 whose
metaelements have been sele...
http://www.learnpad.eu
LPIMM > Process Metamodel
Let us consider the following fragment
25
http://www.learnpad.eu
LPIMM > Process Metamodel
An Activity is an atomic or non-atomic arctivity that is performed
within...
http://www.learnpad.eu
W8 SUAP process model fragment
27
http://www.learnpad.eu
W8 SUAP process model fragment
task
loop
characteristic
28
http://www.learnpad.eu
W8 SUAP process model fragment
lane
(“Ufficio SUAP”)
29
http://www.learnpad.eu
LPIMM > Process Metamodel
30
http://www.learnpad.eu
LPIMM > Process Metamodel
A Lane is a sub-partition within a Process
→  lanes are used to organize ...
http://www.learnpad.eu
LPIMM
The component metamodels are woven together by
means of weaving models
32
http://www.learnpad.eu
LPIMM
The component metamodels are woven together by
means of weaving models
Lanes in business proc...
http://www.learnpad.eu
Weaving
Model weaving is frequent in schema integration
and evolution, in the context of Learn PAD
...
http://www.learnpad.eu
SCIA Commerciale Municipality
of Senigallia
35
ORGANIZATION MODEL
http://www.learnpad.eu
Organizational and Process
Metamodel Weaving
This weaving model is used to give the Lane
concept in...
http://www.learnpad.eu
The “Ufficio SUAP”
laneUfficioSUAP
Ufficio
SUAP
Ufficio
Sviluppo
Economico
Ufficio
Programmazione
U...
http://www.learnpad.eu
The “Ufficio SUAP”
laneUfficioSUAP
Ufficio
SUAP
Ufficio
Sviluppo
Economico
Ufficio
Programmazione
U...
http://www.learnpad.eu
Overview of Case
Reducing the administrative burden the
entrepreneurs refers to a single office, th...
http://www.learnpad.eu
SUAP Involved Participants
(Marche Region)
Municipality of Senigallia “Monti Azzurri” Consortium an...
http://www.learnpad.eu
Process Under Analysis
SUAP office offers more than 110 BP, they are different considering (i) the
...
http://www.learnpad.eu
Process Under Analysis
SUAP office offers more than 110 BP, they are different considering (i) the
...
http://www.learnpad.eu
Data Objects in the
BP of “Certified
Notification of
Starting
Activity” (Business
and Building)
43
...
http://www.learnpad.eu
SCIA Form an example
44
copia per il Comune
ESERCIZI DI COMMERCIO AL DETTAGLIO DI VICINATO
Segnalaz...
http://www.learnpad.eu
•  Belforte Del Chienti
•  Caldarola
•  Camporotondo Di Fiastrone
•  Cessapalombo
•  Colmurano
•  G...
http://www.learnpad.eu
SUAP Office Roles and Profiles
Postdoctoral research fellow or
postgraduate with a degree in
busine...
http://www.learnpad.eu
Business Start-up Certified Notification
(SCIA Commerciale) BP of the
“Monti Azzurri” Consortium
47
http://www.learnpad.eu
Business Start-up Certified Notification
(SCIA Commerciale) BP of the
“Monti Azzurri” Consortium
48...
http://www.learnpad.eu
Business Start-up Certified Notification
(SCIA Commerciale) BP of the
“Monti Azzurri” Consortium
49
http://www.learnpad.eu
CMMN – Check Business Start-up
Certified Notification (Scia Commerciale)
50
http://www.learnpad.eu 51
51
http://www.learnpad.eu
Dr. Darius Silingas
Exploitation Leader @ Learn PAd
Head of Solutions @ No Magic Europe
Phone (dire...
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Learn PAd Business Process Organizational Learning

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Presentation of Learn PAd in OMG technical meeting in Berlin on June 18, 2015.

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Learn PAd Business Process Organizational Learning

  1. 1. http://www.learnpad.eu Business Process Organizational Learning Dr. Darius Silingas Head of Solutions Department @ No Magic Europe Exploitation Leader @ Learn PAd Project darius.silingas@nomagic.com
  2. 2. http://www.learnpad.eu Acknowledgement This research was supported by the EU through the Model-Based Social Learning for Public Administrations (Learn PAd) FP7 project (619583) Learn PAd project members Alfonso Pierantonio, Andrea Polini, Barbara Re, Barbara Thönssen contributed content for this presentation. 2
  3. 3. http://www.learnpad.eu Realizing the Value of Modeling and Models Creating Models Using Models Governing Models High Value from Modeling and Models Center of Excellence Principles 3
  4. 4. http://www.learnpad.eu Business Processes Description Report (Web) http://webreports.nomagic.com/ 4
  5. 5. http://www.learnpad.eu Sustainable Modeling Culture Models are corporate knowledge assets that provide a long-term value and need to evolve together with the organization ü  Strict adherence to the principles is necessary ü  A need for a dedicated business architecture tool ü  A need for a dedicated team supporting this effort ü  Organization-wide involvement 5
  6. 6. http://www.learnpad.eu Learn PAd Website Ø http://www.learnpad.eu 6
  7. 7. http://www.learnpad.eu About Learn PAd Project •  Research project funded under FP7 program ICT-2013.8.2 Technology-enhanced learning •  An innovative holistic e-learning platform for PAs that enables process-driven learning and fosters cooperation and knowledge sharing •  model-based e-learning •  open and collaborative e-learning content management •  automated learner-specific collaborative content quality assessment •  model-driven simulation-based learning Ø http://www.learnpad.eu 7
  8. 8. http://www.learnpad.eu Learn PAd Overview: How (1) 8
  9. 9. http://www.learnpad.eu Learn PAd Overview: How (2) 9
  10. 10. http://www.learnpad.eu Learn PAd Overview: How (3) 10
  11. 11. http://www.learnpad.eu Project Context l  Public Administrations need to manage increasing complexity and volatility of business processes with continuously reduced available resources and increasing demands on the quality of the outcome l  This pressing challenge can only be fulfilled if organizations evolve towards a more efficient and flexible way of performing their tasks l  Efficiency and flexibility require training and consciousness of involved Civil Servants 11
  12. 12. http://www.learnpad.eu Solution dimensions Model Based Learning l  Models have been used more and more to represent different dimensions of an organization l  Learn PAd explores how models, and their graphical representation, can be exploited for learning purpose l  Learn PAd identified different model kinds to represent different knowledge dimensions 12
  13. 13. http://www.learnpad.eu Solution dimensions Model Based Learning 13
  14. 14. http://www.learnpad.eu Solution dimensions Collaborative content management Learn PAd provides an infrastructure to complement models with textual information l  From process models a wiki infrastructure is generated l  Pages are organized in accordance to the structure of corresponding models l  CSs are prosumers of contents l  Wiki infrastructure enable off-line learning and on-line learning, with access to contents related to specific process activities and real cases (learn by doing) 14
  15. 15. http://www.learnpad.eu Solution dimensions Content and Models Automatic Assessment l  Models and Textual Contents should be assessed for quality to facilitate learning l  Learn PAd investigates on automatic mechanisms for -  Model verification -  Textual content evaluation -  Issues are highlighted and suggestions for improvements provided 15
  16. 16. http://www.learnpad.eu Solution dimensions Simulation based learning support l  Learn PAd investigates on simulation based learning exploiting information available in defined (process) models l  Processes are parsed and “interesting” paths are selected and experimented -  i.e. seldom activated paths can be experimented in a synthesized context l  Using the Learn PAd simulation environment CSs can experiment together and collaboratively their acquired knowledge 16
  17. 17. http://www.learnpad.eu Solution dimensions Monitoring and KPI for engaging learners l  Relevant Key Performance indicators are derived for assessment of CSs and organizational learning l  Learn PAd includes a monitoring infrastructure to collect information about CSs activities and results l  Collected data are analyzed and performance indicators derived 17
  18. 18. http://www.learnpad.eu  Org.Model Œ Business Process Model Ž  Business Motivation Model  Competency Model ‘ Document (Data) Model   CM Model  Competency Model 18
  19. 19. http://www.learnpad.eu Abstraction layers Learn PAd Conceptual Metamodel A metamodels which permits the conceptual description of domain problems 19
  20. 20. http://www.learnpad.eu Abstraction layers Learn PAd Platform- Independent Metamodel A coordinated set of metamodels describing the various model kinds 20
  21. 21. http://www.learnpad.eu Abstraction layers Learn PAd Platform- Specific Metamodel A refinement of the LPIMM with platform details implemented on the reference modeling tools, ie. ADOxx and Magic Draw 21
  22. 22. http://www.learnpad.eu LCMM Learn PAd Conceptual Metamodel (LCMM) provides an overview of Public Administration enterprise architecture, which will be used as a basis for Learn PAd 22
  23. 23. http://www.learnpad.eu LPIMM The Learn PAd Platform Independent Metamodel consists of seven component metamodels 23
  24. 24. http://www.learnpad.eu LPIMM > Process Metamodel It defines a minimal subset of BPMN 2.0 whose metaelements have been selected on the base of →  the practical expertise of Learn PAd partners working with Public Administrations, →  Learn PAd requirements, and →  preceding deliverable D3.1 24
  25. 25. http://www.learnpad.eu LPIMM > Process Metamodel Let us consider the following fragment 25
  26. 26. http://www.learnpad.eu LPIMM > Process Metamodel An Activity is an atomic or non-atomic arctivity that is performed within a process. The types of Activities that are a part of a Process are: →  Task →  Sub- Process, and →  Call Activity, which allows the inclusion of re-usable Tasks and Processes in a diagram The complete specification of LPIMM is available in deliverable D3.2 26
  27. 27. http://www.learnpad.eu W8 SUAP process model fragment 27
  28. 28. http://www.learnpad.eu W8 SUAP process model fragment task loop characteristic 28
  29. 29. http://www.learnpad.eu W8 SUAP process model fragment lane (“Ufficio SUAP”) 29
  30. 30. http://www.learnpad.eu LPIMM > Process Metamodel 30
  31. 31. http://www.learnpad.eu LPIMM > Process Metamodel A Lane is a sub-partition within a Process →  lanes are used to organize and categorize Activities →  Lanes are often used for such things as internal roles (eg. Manager, Associate), systems (e.g., an enterprise application), an internal department (e.g., shipping, finance), etc. PROBLEM the meaning of the Lanes is up to the modeler, BPMN does not specify the usage of Lanes 31
  32. 32. http://www.learnpad.eu LPIMM The component metamodels are woven together by means of weaving models 32
  33. 33. http://www.learnpad.eu LPIMM The component metamodels are woven together by means of weaving models Lanes in business processes are given semantics in terms of Organizational Metamodel concepts 33
  34. 34. http://www.learnpad.eu Weaving Model weaving is frequent in schema integration and evolution, in the context of Learn PAD →  Weaving enables multi-view modeling →  Weaving represents (declarative) semantic anchorings, i.e. the semantics of a concept in a metamodel can be given in terms of concepts in another metamodel. [1] Chen, Kai, Janos Sztipanovits, Sherif Abdelwalhed, and Ethan Jackson. "Semantic anchoring with model transformations." In Model Driven Architecture–Foundations and Applications, pp. 115-129. Springer Berlin Heidelberg, 2005. 34
  35. 35. http://www.learnpad.eu SCIA Commerciale Municipality of Senigallia 35 ORGANIZATION MODEL
  36. 36. http://www.learnpad.eu Organizational and Process Metamodel Weaving This weaving model is used to give the Lane concept in the Process Metamodel a semantics specified in terms of the Organizational Metamodel 36
  37. 37. http://www.learnpad.eu The “Ufficio SUAP” laneUfficioSUAP Ufficio SUAP Ufficio Sviluppo Economico Ufficio Programmazione Urbanistica The “Ufficio SUAP” organizational unit 37
  38. 38. http://www.learnpad.eu The “Ufficio SUAP” laneUfficioSUAP Ufficio SUAP Ufficio Sviluppo Economico Ufficio Programmazione Urbanistica The “Ufficio SUAP” organizational unit The Lane weaving 38
  39. 39. http://www.learnpad.eu Overview of Case Reducing the administrative burden the entrepreneurs refers to a single office, the SUAP office and contact between entrepreneurs and SUAP office has to be done completely on-line Communications among the SUAP office and other offices in the same or different Public Administrations are managed by the SUAP office without impacting on the entrepreneurs SUAP office can be placed inside the municipality or can be aggregated and offered by a consortium of municipalities 39
  40. 40. http://www.learnpad.eu SUAP Involved Participants (Marche Region) Municipality of Senigallia “Monti Azzurri” Consortium and Municipality of Sarnano Entrepreneur (more than 153.000) Municipality (239) or aggregation Third Party Administrations (45) 40
  41. 41. http://www.learnpad.eu Process Under Analysis SUAP office offers more than 110 BP, they are different considering (i) the request target so it’s important to keep in use a relevant and universal classification for economic activities types and (ii) the geographical location SCIA Edilizia (Building Start-up Certified Notification) Variante Urbanistica (Zoning variances) SCIA Commerciale (Business Start-up Certified Notification) Titolo Unico (Standard request to start business activity) 41
  42. 42. http://www.learnpad.eu Process Under Analysis SUAP office offers more than 110 BP, they are different considering (i) the request target so it’s important to keep in use a relevant and universal classification for economic activities types and (ii) the geographical location SCIA Edilizia (Building Start-up Certified Notification) Variante Urbanistica (Zoning variances) SCIA Commerciale (Business Start-up Certified Notification) Titolo Unico (Standard request to start business activity) 42
  43. 43. http://www.learnpad.eu Data Objects in the BP of “Certified Notification of Starting Activity” (Business and Building) 43 In the SUAP scenario we considered more than 150 + Data Objects Modelled Data Objects 34
  44. 44. http://www.learnpad.eu SCIA Form an example 44 copia per il Comune ESERCIZI DI COMMERCIO AL DETTAGLIO DI VICINATO Segnalazione Certificata di Inizio Attività Al Comune di Ai sensi della L.R. 27/09 (art. 13 e artt. 57 e 58) L. 241/90 (art. 19), D.Lgs 59/2010, Il sottoscritto Cognome Nome DATA DI NASCITA(gg/mm/aaaa) CODICE FISCALE Cittadinanza sesso M F Luogo di nascita:Stato Provincia Comune Residenza:Provincia Comune Via, Piazza, ecc. N. in qualità di: titolare dell’omonima impresa individuale C.A.P. PARTITA IVA (se già iscritto) Con sede nel comune di Provincia Via, Piazza, ecc. N. C.A.P. telefono email p.e.c N. di iscrizione al Reg. Imprese (se già iscritto) legale rappresentante della società CCIAA di PARTITA IVA (se diversa da C.F.) CODICE FISCALE denominazione o ragione sociale con sede nel Comune di Provincia Via, Piazza, ecc. N. C.A.P. telefono email p.e.c N. di iscrizione al Reg. Impresa CCIAA di Trasmette segnalazione certificata relativa a: APERTURA DI NUOVO ESERCIZIO dichiara quanto contenuto nella rispettiva sezione: ARRAFRANCESCO@TICERTIFICA.IT0733657593 146123 ARRAFRANCESCO@TICERTIFICA.IT ARRA' CONTRADA MARCONI SARNANO 16/03/1942 6 2 0 2 8 FRANCESCO SCN R R A F N C 4 2 C 1 6 I 4 3 6 Q ITALIANA ■ ITALIA MC MACERATA MC SARNANO 6 2 0 2 8 S C NCONTRADA SABBIONI SARNANO SARNANO MACERATA ■ 0 1 3 5 5 3 8 0 4 3 5 SABBIONI copia per il Comune ESERCIZI DI COMMERCIO AL DETTAGLIO DI VICINATO Segnalazione Certificata di Inizio Attività Al Comune di Ai sensi della L.R. 27/09 (art. 13 e artt. 57 e 58) L. 241/90 (art. 19), D.Lgs 59/2010, Il sottoscritto Cognome Nome DATA DI NASCITA(gg/mm/aaaa) CODICE FISCALE Cittadinanza sesso M F Luogo di nascita:Stato Provincia Comune Residenza:Provincia Comune Via, Piazza, ecc. N. in qualità di: titolare dell’omonima impresa individuale C.A.P. PARTITA IVA (se già iscritto) Con sede nel comune di Provincia Via, Piazza, ecc. N. C.A.P. telefono email p.e.c N. di iscrizione al Reg. Imprese (se già iscritto) legale rappresentante della società CCIAA di PARTITA IVA (se diversa da C.F.) CODICE FISCALE denominazione o ragione sociale con sede nel Comune di Provincia Via, Piazza, ecc. N. C.A.P. telefono email p.e.c N. di iscrizione al Reg. Impresa CCIAA di Trasmette segnalazione certificata relativa a: APERTURA DI NUOVO ESERCIZIO dichiara quanto contenuto nella rispettiva sezione: ARRAFRANCESCO@TICERTIFICA.IT0733657593 146123 ARRAFRANCESCO@TICERTIFICA.IT ARRA' CONTRADA MARCONI SARNANO 16/03/1942 6 2 0 2 8 FRANCESCO SCN R R A F N C 4 2 C 1 6 I 4 3 6 Q ITALIANA ■ ITALIA MC MACERATA MC SARNANO 6 2 0 2 8 S C NCONTRADA SABBIONI SARNANO SARNANO MACERATA ■ 0 1 3 5 5 3 8 0 4 3 5 SABBIONI
  45. 45. http://www.learnpad.eu •  Belforte Del Chienti •  Caldarola •  Camporotondo Di Fiastrone •  Cessapalombo •  Colmurano •  Gualdo •  Loro Piceno •  Monte San Martino •  Penna San Giovanni •  Ripe San Ginesio •  Sant’Angelo In Pontano •  Sarnano 45 Monti Azzurri and Municipality of Sarnano: Organization
  46. 46. http://www.learnpad.eu SUAP Office Roles and Profiles Postdoctoral research fellow or postgraduate with a degree in business and economics / jurisprudence / engineering / informatics (basic level) Expert building/land surveyor or technical town planner (technical intermediate level) Civil engineer or architect (technical high level) Legal assistant or lawyer with experience in administrative/public law (administrative high level) Role A (administrative officer caring of the front-office activities) Role B (office coordinator able to lead the officers and organize the daily rutine) Role C (SUAP executive director is in charge and able to sign the final authorizations) 46
  47. 47. http://www.learnpad.eu Business Start-up Certified Notification (SCIA Commerciale) BP of the “Monti Azzurri” Consortium 47
  48. 48. http://www.learnpad.eu Business Start-up Certified Notification (SCIA Commerciale) BP of the “Monti Azzurri” Consortium 48 BPMN 2.0 Tasks Gateways Events SCIA Commerciale (Business Start-up Certified Notification) 29 – 40 16 - 16 20 - 28 SCIA Edilizia (Building Start-up Certified Notification) 37 - 34 20 - 15 31 - 25 Titolo Unico (Standard request to start business activity) 31 - 31 20 - 16 36 - 28 Variante Urbanistica (Zoning variances) 27 - 29 13 - 13 20 - 36
  49. 49. http://www.learnpad.eu Business Start-up Certified Notification (SCIA Commerciale) BP of the “Monti Azzurri” Consortium 49
  50. 50. http://www.learnpad.eu CMMN – Check Business Start-up Certified Notification (Scia Commerciale) 50
  51. 51. http://www.learnpad.eu 51 51
  52. 52. http://www.learnpad.eu Dr. Darius Silingas Exploitation Leader @ Learn PAd Head of Solutions @ No Magic Europe Phone (direct): +370 37 705899 e-mail: darius.silingas@nomagic.com lt.linkedin.com/in/dariussilingas/ Let’s Keep in Touch 52 Public Administration as a Service @ProjectLearnPAd ProjectLearnPAd 52

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