Reservation

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Reservation

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  2. 2. DEFINITION <ul><li>Booking in advance. </li></ul><ul><li>In context of hotel industry, we mean advance booking of room, of tables in restaurant & banquet hall. </li></ul><ul><li>It is a mutual agreement between the guest & the hotel in which the guest hires accommodation from the hotel at a given time. </li></ul>
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  5. 5. Modes
  6. 6. VERBAL MODES <ul><li>The following are the verbal modes in which a reservation request reaches a hotel: </li></ul><ul><li>TELEPHONE </li></ul><ul><li>Prospective guests may telephone the hotel directly. </li></ul><ul><li>This is the most common method of direct reservation communication </li></ul>
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  8. 8. WRITTEN MODES <ul><li>The following are the written modes in which a reservation request reaches a hotel: </li></ul><ul><li>MAIL </li></ul><ul><li>Written request for reservation are common for group, tour, & convention business. </li></ul><ul><li>Generally, mail request are sent directly to the reservation department of the destination property. </li></ul>
  9. 9. <ul><li>TELEX, CABLE, FAX, E-MAIL & OTHER </li></ul><ul><li>Telex is often used to communicate the international reservation request. </li></ul><ul><li>Cable, fax & other methods of communication account for a small proportion of total reservation transactions. </li></ul>
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  11. 11. SOURCES OF RESERVATION
  12. 12. Reservation by FIT <ul><li>Here FIT means Free Individual Travelers. </li></ul><ul><li>When a person individually visit a room & books it in advance then there source is FIT. </li></ul>
  13. 13. Reservation by COMPANY <ul><li>When room reservation is done by any company for its employee then it is know as reservation by company. </li></ul>
  14. 14. Reservation by AIRLINES <ul><li>When an airlines company reserves room for its employee or its passenger, then it is known as reservation by airlines. </li></ul>
  15. 15. Reservation by GOVT. <ul><li>When a reservation is done by any public sector company, state govt., centre govt., then it is known as reservation by govt. </li></ul>
  16. 16. Reservation by NGO <ul><li>Here NGO stands for Non Govt. Organization such as UNO (United Nation Organization) & they reserves room for there own purpose. </li></ul>
  17. 17. TYPES OF RESERVATION
  18. 18. TENTATIVE RESERVATION <ul><li>This type of reservation is made by the guest when he is not sure about his plan. </li></ul><ul><li>This type of reservation is cancelled after 1-2 days. </li></ul><ul><li>Room is not reserved till hotel authority gets in written about the reservation of guest. </li></ul>
  19. 19. CONFIRMED RESERVATION <ul><li>Most of the reservations made at hotels are treated as confirmed reservations. </li></ul><ul><li>A room reservation is treated as confirmed when a request comes in writing (fax, telephone, e-mail, telegram, voucher, CRS, etc). </li></ul><ul><li>And is also replied in writing confirming the desired accommodation at a specified price. </li></ul>
  20. 20. <ul><li>A person holding confirmed reservation has a right to get the reserved accommodation. </li></ul><ul><li>Hotel must provide the desired accommodation to the prospective guest holding confirmed reservation provided he checks in either before 6 p.m. (cancellation hour) or before the specified check-in time. </li></ul>
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  28. 28. Reservation form <ul><li>Reservation form is important & base document for any reservation system. </li></ul><ul><li>Hotel design own form based on need. </li></ul><ul><li>This is a sort of check list of information that must be collected from guest before making any booking by hotel. </li></ul><ul><li>In case of written mode, the request may come in various forms & styles such as letter, telex, fax,etc. </li></ul>
  29. 29. <ul><li>The reservation assistant should transfer all information needed for making reservation from letter, telex, etc. </li></ul><ul><li>In case of verbal request which may be through a telephone call or a personal contact, this form becomes essential. </li></ul><ul><li>This is an easy reference document and acts as checklist to reservation assistant. </li></ul>
  30. 30. Name Number Of Person Date Address/company ARRIVAL Flt. No Type Of Accommodation Time Booked By Address DEPARTURE Date Date Of Booking Time Letter/Tel/Telex/No. Phone Personal Confirmed W.l. Deposit Recd: Cash Cheque No. Spl. Remarks Billing Instructions Initial(reservation assistant) No. R. (J) Arrival G.R. (optional)

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