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"Shipping Product at Scale" by Aislinn Treacy

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At scale, stuff breaks. There are more cross functional and go-to-market teams needed for launches, more dependencies, communication and collaboration become more difficult and it causes a strain on product teams and the company as launch dates are missed. Intercom lived through this pain as they tried to launch new products and failed – until Aislinn Treacy introduced program management.

In this PRODUCTIZED talk, Aislinn Treacy, Program Management Lead at Intercom, shares Intercom’s story and how program management has become a critical part of shipping product at scale. She helps us understand what it is, why and when we need it and some key takeaways on how to do it.

Published in: Business
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"Shipping Product at Scale" by Aislinn Treacy

  1. 1. Shipping Product AT SCALE Aislinn Treacy
  2. 2. DESIGN PRODUCER
  3. 3. PROGRAM MANAGER DESIGN PRODUCER
  4. 4. The story of launching EDUCATE
  5. 5. MISSED launch dates
  6. 6. Our culture THEN...
  7. 7. NO dates or plans
  8. 8. NO dates or plans NO documentation
  9. 9. NO dates or plans NO documentation NO tooling
  10. 10. The PROBLEMS
  11. 11. SCALING WITH MORE TEAMS
  12. 12. RELIANCE ON PRODUCT MANAGER
  13. 13. SWOOP AND POOP
  14. 14. Shipping at scale, STUFF BREAKS
  15. 15. The solution: PROGRAM MANAGEMENT
  16. 16. MILESTONES RISKS & AMBIGUITY APPROVERS COMMUNICATION
  17. 17. MILESTONES RISKS & AMBIGUITY APPROVERS COMMUNICATION
  18. 18. UI Complete Ready for QA Ready for Build M arketing Ready LAUNCH
  19. 19. MILESTONES RISKS & AMBIGUITY APPROVERS COMMUNICATION
  20. 20. BUILD RELATIONSHIPS
  21. 21. TACKLE AMBIGUITY
  22. 22. MILESTONES RISKS & AMBIGUITY APPROVERS COMMUNICATION
  23. 23. DRIVER APPROVER CONTRIBUTOR INFORMED
  24. 24. MILESTONES RISKS & AMBIGUITY APPROVERS COMMUNICATION
  25. 25. Still not CONVINCED?
  26. 26. SOFTWARE?
  27. 27. SOFTWARE? PRODUCT MANAGER’S JOB?
  28. 28. SOFTWARE? PRODUCT MANAGER’S JOB? BUSY WORK?
  29. 29. Messenger App Store Bots
  30. 30. GIVE IT A CHANCE
  31. 31. GIVE IT A CHANCE TRY OUT THE TECHNIQUES
  32. 32. GIVE IT A CHANCE TRY OUT THE TECHNIQUES YOU’LL SHIP BEAUTIFUL PRODUCT AT SCALE
  33. 33. THANK YOU! @taislinn aislinn@intercom.io

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