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Doing research - Discovery and validation
Jo Squire
Agenda
01. Differences between doing research in discovery and validation
02. What research methods are best when
03. Commu...
Design Process
Discover Define Explore Create
Problem SolutionDefinition
Design Process - Different types of research
Discover Define Explore Create
Discovery
Are we designing the right product?
Va...
Discovery research
Learning and understanding the problem
space
Figuring out what the problems are
Two types of discovery ...
Discovery research
No prototypes!
Understanding the WHY
Understand who your customer is
What are their jobs/tasks?
What ar...
Which research methods to use when
Discover Define Explore Create
Contextual inquiries
Diary studies
Observations
Cultural ...
Observational studies/shadowing
Be a fly on the wall and observe first-hand
Contextual Inquiry
Combination of an interview and
observation in the users’ environment
image source (Tina Jose)
Cultural Probe
A variety of tools and activities to gather a
more holistic understanding from people
about their lives, en...
Diary studies
Gathers self-reported information from
participants in context without an
observer.
image source (mackenzies...
Questionnaires
Collection of self-reported information
image source (Reference.com)
Tools and tips
Context is key to discovery research - go where
your customers are.
Remember its not about understanding wh...
Testing our solution ideas
Understanding the HOW
How do our customers use the solution/product?
Is our solution is getting...
Which research methods to use when
Discover Define Explore Create
Contextual inquiries
Diary studies
Observations
Cultural ...
Prototype testing
A form of user testing on any prototype
fidelity
image source (Mediamatic)
User testing
Users observed interacting with a product
for a given scenario or task(s).
image source (experience dynamics)
Co-design workshops
An activities based workshop where
customers are actively involved in the
design process
Validation research
Tools and tips
Test early and often!
Don’t be afraid of failure
Record and document
image source (Caia...
Anyone & everyone can incorporate research into their projects
Observations are free!
Go talk to your customers in the str...
Anyone & everyone can incorporate research into their projects
Things to remember:
Capture raw data as much as possible
Be...
Communicating the value of research
Golden rule = We are not our customers!
Don’t think extensive research studies - lean
...
Communicating research results
Take stakeholders along on the journey
Video clips are priceless!
Capture data (photos/vide...
Thanks!
Jo Squire
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Learning from your customers - Discovery & Validation research

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How you do research depends on a variety of things – what do you need to understand, what resources are available, what commitment you can get from participants and more.

This talk by Jo Squire, Senior User Experience Researcher at Australia Post, is from Product Anonymous March 2017 event.

Published in: Technology

Learning from your customers - Discovery & Validation research

  1. 1. Doing research - Discovery and validation Jo Squire
  2. 2. Agenda 01. Differences between doing research in discovery and validation 02. What research methods are best when 03. Communicating the value of research
  3. 3. Design Process Discover Define Explore Create Problem SolutionDefinition
  4. 4. Design Process - Different types of research Discover Define Explore Create Discovery Are we designing the right product? Validation Have we designed the product right?
  5. 5. Discovery research Learning and understanding the problem space Figuring out what the problems are Two types of discovery research: 1. Generative - looking for the problem 2. Explanatory - starting with a problem, but requires a better understanding of the problem
  6. 6. Discovery research No prototypes! Understanding the WHY Understand who your customer is What are their jobs/tasks? What are their needs and behaviours? They don’t tell you the problems, you look for themes and patterns to indicate problems
  7. 7. Which research methods to use when Discover Define Explore Create Contextual inquiries Diary studies Observations Cultural probes Questionnaires Usability testing Prototype testing A/B testing Diary studies Product evaluation Discovery Validation
  8. 8. Observational studies/shadowing Be a fly on the wall and observe first-hand
  9. 9. Contextual Inquiry Combination of an interview and observation in the users’ environment image source (Tina Jose)
  10. 10. Cultural Probe A variety of tools and activities to gather a more holistic understanding from people about their lives, environments, thoughts and interactions image source (Cayleer Aber)
  11. 11. Diary studies Gathers self-reported information from participants in context without an observer. image source (mackenzies dunn)
  12. 12. Questionnaires Collection of self-reported information image source (Reference.com)
  13. 13. Tools and tips Context is key to discovery research - go where your customers are. Remember its not about understanding what people want, its about understanding their behaviours and needs What people say they do, isn’t necessarily what they actually do - watch rather than just listen Discovery research
  14. 14. Testing our solution ideas Understanding the HOW How do our customers use the solution/product? Is our solution is getting closer to solving the initial problem? Validation research image source (Caia images)
  15. 15. Which research methods to use when Discover Define Explore Create Contextual inquiries Diary studies Observations Cultural probes Questionnaires Usability testing Prototype testing Diary studies Discovery Validation Co-design workshops
  16. 16. Prototype testing A form of user testing on any prototype fidelity image source (Mediamatic)
  17. 17. User testing Users observed interacting with a product for a given scenario or task(s). image source (experience dynamics)
  18. 18. Co-design workshops An activities based workshop where customers are actively involved in the design process
  19. 19. Validation research Tools and tips Test early and often! Don’t be afraid of failure Record and document image source (Caia images)
  20. 20. Anyone & everyone can incorporate research into their projects Observations are free! Go talk to your customers in the street 5 people can reveal results Reward customers to participate - many different ways Many good cost-effectives tool available image source (Xixining)
  21. 21. Anyone & everyone can incorporate research into their projects Things to remember: Capture raw data as much as possible Be aware of your own biases Don’t ask leading questions! image source (Igor Milic)
  22. 22. Communicating the value of research Golden rule = We are not our customers! Don’t think extensive research studies - lean research is better than none Incorporate some research into a project to help you get stakeholder buy in mage source (Klaus Ohlenschläger)
  23. 23. Communicating research results Take stakeholders along on the journey Video clips are priceless! Capture data (photos/videos/voice) image source (Hero images)
  24. 24. Thanks! Jo Squire

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