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Utilizing Technology For a Family-Centered Approach


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In this presentation, we'll look at key child care industry trends and consider how the right technology helps child care center owner and operators not only meet, but exceed child needs and parents' expectations. Read more here:

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Utilizing Technology For a Family-Centered Approach

  1. 1. Utilizing Technology For a Family-Centered Approach
  2. 2. JoAnn Kintzel CEO, Procare Software®
  3. 3. Presentation Overview ○ Brief Procare Software History ○ Child Care Industry Today ○ What the Child Needs ○ Parent Needs & Expectations ○ Center Owner & Operators’ Needs ○ Industry Trends ○ Procare Software: Evolving to Meet Your Needs
  4. 4. Company History 1992 2003 2015 20172009
  5. 5. The Child Care Industry Today: Focus on the Child
  6. 6. “Many of the things we need can wait. The child cannot. Right now is the time his bones are being formed, his blood is being made, and his senses are being developed. To him we cannot answer ‘Tomorrow’, his name is today.” Every Child’s Other Name: “Today” - Gabriela Mistral, Nobel Laureate in Literature
  7. 7. What’s Happening Today? ○ The brain reaches 80% of ultimate adult volume by age three ○ 700 new neural connections formed every second ○ Early childhood education is critical
  8. 8. Lifelong Benefits Research shows that children who experience high-quality child care programs have: ○ Better Health Overall ○ Higher Employment Rates ○ Earn Higher Wages
  9. 9. ○ Newest NIH study tracked the same group from birth to 35 years old ○ Graduates of high quality preschools are more likely to receive college degrees Long-Term Success
  10. 10. 60%of children under age six have two parents in the workforce. 15 MM children under six are in daycare in the U.S.
  11. 11. ○ Continued emphasis on reaching state standards ○ Focus on social and emotional development ○ Early literacy skills continue to be valued ○ Introduction of STEM lessons in early childhood ○ Integration of technology into lessons is no longer optional Early Learning Trends
  12. 12. What Parents Need
  13. 13. $200 Billion is spent each year by Millennials 50% of Millennial women are Moms 71% of Millennial Moms work outside the home
  14. 14. 11M of babies born in 2017 to Millennial parents 80 % Millennial households in the U.S. 84% of Millennials consider a brand’s value before they purchase
  15. 15. ○ UNCHANGED : Must-haves ◦ Safety ◦ Quality of care ◦ Focus on child’s educational growth ○ CHANGED: ◦ How they want to interact with your business What They Need from You
  16. 16. Mobile Devices serve as a wallet Self-Service solutions are comfortable & expected Customization and personalization is best
  17. 17. 80%of Millennials use the Internet to manage their finances, pay bills, or shop online.
  18. 18. Adapting your business to meet the needs of today’s parents will set your Center apart from the competition.
  19. 19. Today’s Child Care Industry
  20. 20. 1.9% projected annualized growth rate Source: Dun & Bradstreet First Research, 1/2018
  21. 21. $48.9 billion 2017 Projected Annual Revenue $52.5 billion 2021 Projected Annual Revenue Source: Dun & Bradstreet First Research, 1/2018
  22. 22. Child Care Costs as a Percentage of Income Source: “The State of Childcare in America” – U.S. Congress Joint Economic Committee (2017).
  23. 23. High-quality child care yields a multi- fold return on investment in long- term outcomes for children, families, business, and the economy.
  24. 24. What Your Business Needs
  27. 27. Your day, illustrated.
  28. 28. How Technology Can Help ○ Gather and store family data digitally ○ Implement mobile and online payment systems parents expect ○ Convert to digital parent communications ○ Easily manage payroll and staff scheduling ○ Minimize the time you spend on paperwork
  29. 29. How Procare is Evolving
  30. 30. Streamline the Customer Journey Discovery Consultation Installation Training Using Customer Care Tech Support SUCCESS!
  31. 31. ○ Listen and engage ○ New position - Head of VOC ○ Beta and focus groups ○ Surveys and follow up Voice of The Customer
  32. 32. Product Innovation ○ Invest in leadership and additional engineers ○ Update and simplify user interface ○ Improve customer access to data ○ Enhance digital parent portal
  33. 33. Security and Reliability ○ Invest in technology for improved redundancy, capacity, security and performance ○ Locate infrastructure where customers do business ○ Continual investment in security to keep customer data protected
  34. 34. 1 1 Comprehensive Child Care Ecosystem CRM Parent Communications Education Food Modules Accounting Back End Processing
  35. 35. The first 5 years have so much to do with how the next 80 turn out. ~ Bill Gates