IMPACT OF EQ ON     ORGANIZATIONAL       BEHAVIOR1
Joy     Fear                          Disgust                  Basic Emotions                                         Ange...
WHAT IS EMOTIONAL QUOTIENT?   EQ is said to be a measure of a person’s emotional intelligence   The ability to    Under...
EMOTIONAL QUOTIENT- THE FIVE DOMAINS   Daniel Goleman identified the five domains of EQ as:   Knowing your emotions.   ...
Four major components of EQSelf                        OTHERSPersonal competence         Social competence1)Self awareness...
IQ VS EQ        (Intelligent Quotient Vs Emotional Quotient )   Two different kinds of intelligence   Intellectual   Em...
IQ VS EQ          (Intelligent Quotient Vs Emotional Quotient ) A research shows that IQ  can help you to be  successful ...
Survey - EQ Leads To Success In Top Executives Around The                            World   515 senior executives analyz...
EMOTION DIMENSIONS Variety of emotions Positive Negative Intensity of emotions Personality Job requirements Frequen...
   A waitress at a restaurant    is expected to do    emotional work ,such as    smiling and express    positive emotion ...
Major Benefits Of EQFor OrganizationsFor IndividualsFor Coaches and Consultants                                11
Applying EQ in Business Organization   Human resources planning   Job profiling   Recruitment interviewing ,selection a...
Characteristics of a low EQ Person “If only I had a different job ……..” “If only I had finished graduation ……..” “If on...
Healthy Emotional State   Compassion   Gratitude   Attention   Forgiveness   Tolerance   Patience   Sympathy   Hum...
The Higher Up You Go up the ladder . . . Individual Contributor Team Lead Supervisor Manager VPs CEOs/Chairs        ...
Emotional Competence Managers Should Learn…..                Emotional Competency                Emotional Maturity     ...
Emotional Competency   Tackling Emotional Upsets   High Self Esteem   Handling Egoism                     Emotional Sen...
High EQ can lead to…….   Increased productivity   Enhanced leadership skills   Improved responsiveness   Greater creat...
Sample EQ Test 1                   19
Sample EQ Scorecard 1   12 – 24: Your frankness is commendable, but need to work on.   25 – 34: People in this range oft...
Sample EQ Test 2   Question: In my group of friends, I am generally aware of how each person feels about the other people...
Sample EQ Test 2   Question: I feel uncomfortable in emotionally charged situations.o   Strongly Agreeo   Agreeo   Disagr...
Examples   In a national insurance company…….   Insurance sales agents who were weak in emotional competencies such as s...
Examples   The Consortium for Research launched a training programme on EI    at American Express.    It found that:    -...
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Impact of eq on ob

  1. 1. IMPACT OF EQ ON ORGANIZATIONAL BEHAVIOR1
  2. 2. Joy Fear Disgust Basic Emotions AngerSurprise 2 Sad Love
  3. 3. WHAT IS EMOTIONAL QUOTIENT? EQ is said to be a measure of a person’s emotional intelligence The ability to Understand the needs and feelings of oneself and other people Manage one’s own Feeling Respond to others in appropriate way EI is largely learnt, developed throughout life and conditioned by lifes experience. Improved by training, coaching, experience. 3
  4. 4. EMOTIONAL QUOTIENT- THE FIVE DOMAINS Daniel Goleman identified the five domains of EQ as: Knowing your emotions. Managing your own emotions. Motivating yourself. Recognizing and understanding other peoples emotions. Managing relationships. 4
  5. 5. Four major components of EQSelf OTHERSPersonal competence Social competence1)Self awareness 2)Social awarenessEmotional self awareness EmpathyAccurate self assessment Service OrientationSelf confidence Organizational awareness3)Self management 4)Relationship managementSelf control Developing othersTrustworthiness InfluenceConscientiousness CommunicationAdaptability Conflict managementAchievement Drive LeadershipInnovativeness Building Bonds Teamwork and collorabation 5
  6. 6. IQ VS EQ (Intelligent Quotient Vs Emotional Quotient ) Two different kinds of intelligence Intellectual Emotional GETS YOU FIRED/PROMOTED GETS YOU HIRED THE PROFESSIONAL SUCCESS 6
  7. 7. IQ VS EQ (Intelligent Quotient Vs Emotional Quotient ) A research shows that IQ can help you to be successful to the extent of 20 percent only in life. The rest 80% depends on EQ . 7
  8. 8. Survey - EQ Leads To Success In Top Executives Around The World 515 senior executives analyzed by the search firm Egon Zehnder International. People with strong EQ were more likely to succeed than those who were strongest in either relevant previous experience or IQ. The study included executives in Latin America, Germany, and Japan, and the results were almost identical in all three cultures. 8
  9. 9. EMOTION DIMENSIONS Variety of emotions Positive Negative Intensity of emotions Personality Job requirements Frequency and duration of emotions How emotions are exhibited How long emotions are displayed 9
  10. 10.  A waitress at a restaurant is expected to do emotional work ,such as smiling and express positive emotion towards client .  A nurse working in a hospital ,is expected to express positive emotions towards patients , such as warmth and compassion. 10
  11. 11. Major Benefits Of EQFor OrganizationsFor IndividualsFor Coaches and Consultants 11
  12. 12. Applying EQ in Business Organization Human resources planning Job profiling Recruitment interviewing ,selection and training Management Development Customer relations and customer service Corporate culture Emotional support Leadership 12
  13. 13. Characteristics of a low EQ Person “If only I had a different job ……..” “If only I had finished graduation ……..” “If only I had been handsome/beautiful ……..” “If only I had been born rich and famous ……..” “If only I had good contacts ……..” “If only I had better friends ……..” 13
  14. 14. Healthy Emotional State Compassion Gratitude Attention Forgiveness Tolerance Patience Sympathy Humility 14
  15. 15. The Higher Up You Go up the ladder . . . Individual Contributor Team Lead Supervisor Manager VPs CEOs/Chairs 15
  16. 16. Emotional Competence Managers Should Learn…..  Emotional Competency  Emotional Maturity  Emotional Sensitivity 16
  17. 17. Emotional Competency Tackling Emotional Upsets High Self Esteem Handling Egoism Emotional Sensitivity Handling Inferiority Complex  Understanding Threshold of Emotional Stimulation Emotional Maturity  Empathy  Improving Inter personal relationsSelf Awareness  Communicability of emotionsDeveloping OthersDelaying GratificationAdaptability and Flexibility 17
  18. 18. High EQ can lead to……. Increased productivity Enhanced leadership skills Improved responsiveness Greater creativity Create enthusiastic work environments Reduce stress levels Resolve emotional issues Improve the well being of employees Improve relationships 18
  19. 19. Sample EQ Test 1 19
  20. 20. Sample EQ Scorecard 1 12 – 24: Your frankness is commendable, but need to work on. 25 – 34: People in this range often find themselves blowing up at their co- workers, even their loved ones. 35 – 44: You have slightly above average EQ – with room to grow. 45 – 54: You have very high emotional intelligence. 55 – 60: You have an exceptional EQ. The organizations welcome these candidates with open arms. 20
  21. 21. Sample EQ Test 2 Question: In my group of friends, I am generally aware of how each person feels about the other people in our social circle.o Strongly Agreeo Agreeo Disagreeo Strongly Disagree Question: When I am upset, I can usually pinpoint exactly why I am distressed.o Strongly Agreeo Agreeo Disagreeo Strongly Disagree Question: When I make mistakes, I often berate and criticize myself and my abilities.o Ofteno Sometimes 21o Rarelyo Almost Never
  22. 22. Sample EQ Test 2 Question: I feel uncomfortable in emotionally charged situations.o Strongly Agreeo Agreeo Disagreeo Strongly Disagree Question: I tend to avoid confrontations. When I am involved in a confrontation, I become extremely anxious.o Strongly Agreeo Agreeo Disagreeo Strongly Disagree Question: I feel confident about my own skills, talents, and abilities.o Strongly Agreeo Agreeo Disagree 22o Strongly Disagree
  23. 23. Examples In a national insurance company……. Insurance sales agents who were weak in emotional competencies such as self- confidence, initiative, and empathy sold policies with an average premium of $54,000. Those who were very strong in at least 5 of 8 keyemotional competencies sold policies worth $114,000 (Hay/McBer Research andInnovation Group, 1997). In a large beverage firm… Using standard methods to hire division presidents, 50% left within two years, mostly because of poor performance. When they started selecting based on emotional competencies such as initiative, self- confidence, and leadership ,only 6% left in two years. Division leaders with these competencies outperformed their targets by 15 to 20 percent. Those who lacked them under-performed by almost 20 23
  24. 24. Examples The Consortium for Research launched a training programme on EI at American Express. It found that: - Managers increased their business by 18.1% as against 16.2% who did not receive the training - In tasks involving sales and mechanical skills, employees with high EI were found to be 12 times more productive than the others - Insurance professional and account managers with high EI were 127% more productive 24
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