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This blog was originally featured on our website, http://www.privia.com/blog. It is based on a presentation that Privia's President & CEO Glenn Giles gives on a regular basis about capture management best practices. Mr. Giles has several decades of experience in the industry. As a Capture Manager with Waypoint LLC he had a 100% win rate. Before Waypoint he served as COO of the District of Columbia under Mayor Anthony Williams.