Conflict Manager

1. Managerial skillsManagerial skills

2. Conflict managementConflict management
 Meaning of conflict:Meaning of conflict:
Conflict is a struggle between two or more forces thatConflict is a struggle between two or more forces that
creates a tension that must be resolved.creates a tension that must be resolved.

3. Six steps of managing conflict :Six steps of managing conflict :
1. Initiate dialogue1. Initiate dialogue
2. Involve all parties2. Involve all parties
3. Assimilate information3. Assimilate information
4. Reinforce agreement4. Reinforce agreement
5. Negotiate disagreement5. Negotiate disagreement
6. Solidity agreements6. Solidity agreements

4. Negotiation SkillNegotiation Skill
 Negotiation is one of theNegotiation is one of the
most commonmost common
approaches used to makeapproaches used to make
decisions and managedecisions and manage
disputes.disputes.
 It is also the majorIt is also the major
building block for manybuilding block for many
other alternative disputeother alternative dispute
resolution procedures.resolution procedures.

5.  Gain recognition ofGain recognition of
either issues oreither issues or
parties;parties;
 Obtain informationObtain information
about issues, interestsabout issues, interests
and positionsand positions ofof
other parties;other parties;
 Educate all sidesEducate all sides
about a particularabout a particular
view of an issue orview of an issue or
concern;concern;
 Ventilate emotionsVentilate emotions
about issues orabout issues or
people;people;
 Change perceptions;Change perceptions;
 Mobilize public support;Mobilize public support;
 Buy time;Buy time;
 Bring about a desiredBring about a desired
change in a relationship;change in a relationship;
 Develop new proceduresDevelop new procedures
for handling problems;for handling problems;
 Make substantive gains;Make substantive gains;
 Solve a problem.Solve a problem.
 Test the strength ofTest the strength of
other parties;other parties;

6. Coaching skillCoaching skill
Mentorship can be defined as-Mentorship can be defined as-
 A significant, long-term,A significant, long-term,
beneficial effect on the life orbeneficial effect on the life or
style of another person, generallystyle of another person, generally
as a result of professional one-as a result of professional one-
on- one contact.on- one contact.
 A mentor is one who offersA mentor is one who offers
knowledge, insight, perspective,knowledge, insight, perspective,
or wisdom that is especiallyor wisdom that is especially
useful to the other person.useful to the other person.

7. Advantages of coaching :Advantages of coaching :
1.1. It requires the leastIt requires the least
centralised staff co-centralised staff co-
ordination, for everyordination, for every
executive can coach his men.executive can coach his men.
2. Periodic feedback and2. Periodic feedback and
evaluation are also a part ofevaluation are also a part of
coaching, which yieldcoaching, which yield
immediate benefits to animmediate benefits to an
organization, to the coachorganization, to the coach
and to the subordinate. It isand to the subordinate. It is
learning by doing.learning by doing.

8. Delegating skillDelegating skill
 The transfer of authority from one or moreThe transfer of authority from one or more
persons to one or more others.persons to one or more others.

9. Steps of successful delegation:Steps of successful delegation:
1. Define the task1. Define the task
2. Select the individual or team2. Select the individual or team
3. Assess ability and training needs3. Assess ability and training needs
4. Explain the reasons4. Explain the reasons
5. State required results5. State required results
6. Consider resources required6. Consider resources required
7. Agree deadlines7. Agree deadlines
8. Support and communicate8. Support and communicate
9. Feedback on results9. Feedback on results

10. Influencing skillInfluencing skill
 Getting a result whichGetting a result which
meets the legitimatemeets the legitimate
needs of both sides.needs of both sides.
 Achieving resultsAchieving results
which stickwhich stick
 ImprovingImproving
relationshiprelationship

11. This is not influence. . .This is not influence. . .
 Forcing others to accept your point of viewForcing others to accept your point of view
 Continuously naggingContinuously nagging
 BargainingBargaining
 A DebateA Debate XX

12. Importance of the Influence skillImportance of the Influence skill
 Changes in organizationChanges in organization
 The rise of the ‘lean is mean’ cultureThe rise of the ‘lean is mean’ culture
 The rise of the patientThe rise of the patient
 Working across organizational boundariesWorking across organizational boundaries
 Challenging traditional concepts on demarcationChallenging traditional concepts on demarcation
and authorityand authority

13. Time ManagementTime Management

14. What’s “TIME MANAGEMENT?”What’s “TIME MANAGEMENT?”
 Set of principles,Set of principles,
practices, skills, tools,practices, skills, tools,
and systems which worksand systems which works
togethertogether
 To help you get moreTo help you get more
value out of your timevalue out of your time
 With the aim ofWith the aim of
improving the quality ofimproving the quality of
your lifeyour life

15.  Two Glasses = Two personsTwo Glasses = Two persons
 Blank space found = 24 hours in a dayBlank space found = 24 hours in a day
in the glassesin the glasses
 Different types of stones = Different type ofDifferent types of stones = Different type of
work in awork in a
dayday

18. Time management = Stress managementTime management = Stress management

19. THANK YOUTHANK YOU