Be the first to like this
Keeping your business moving means having a swift and accurate response when a problem arises. We found that Dell ProSupport Plus with SupportAssist automated monitoring and response was proactive and required little effort from us when dealing with a simulated hard drive failure. Dell technical support contacted us to resolve our issues, with knowledge of what happened from the system itself. By enabling SupportAssist automated monitoring and response, Dell also provided a good overall experience by accurately identifying and resolving the issue and shipping necessary replacement parts, reducing active IT administrator time by up to 90.1 percent.