Tablet PCs: Revolution in Hotel BusinessVision of the future:   •   Tablet computer in every hotel room;   •   Electronic ...
1. Multipurpose Control Panel inside a Hotel RoomTablets replace old-fashioned devices like climate control panels, lighti...
InterContinental Hotels was the first hotel network to supply their concierges with tablets in April,2010 in order to prov...
It can be noted that guests often arrive at hotels with their own mobile devices. In this case hotelsshould think of givin...
Hotel personell can demonstrate room interior, showcase suggested services and their advantages toclients with higher effi...
In conclusion, it would be a good thing to give some quick facts from Eye for Travels researchshown at the Online Marketin...
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Tablet PCs: Revolution in Hotel Business

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Nowadays there's nothing so handy and practical for a day-to-day frequent usage than tablet computers. Here are some great ideas on how tablets can be used in hotel business.

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Tablet PCs: Revolution in Hotel Business

  1. 1. Tablet PCs: Revolution in Hotel BusinessVision of the future: • Tablet computer in every hotel room; • Electronic concierges; • Tablets replace desktop PCs on-site and at home.Hospitality technologies are mostly intended to solve two main problems: to attract as many guestsas possible and to convert as many of them as possible into loyal clients. Like in any other type ofbusiness, these problems cant be solved without innovation.Nowadays theres nothing so handy and practical for a day-to-day frequent usage than tabletcomputers. This statement is confirmed by Googles research conducted within the «ThinkInsights» project in March, 2011: • 43% tablet PC users use these devices more frequently than laptops and desctop PCs; • 68% respondents spend at least 1 hour per day with a tablet; • 82% use tablets mostly at home; • 77% claim that they started using their PC and laptop less frequently after buying a tablet computer; • 28% say that their web tablet totally replaced PC and notebook for daily usage and serfing the Internet.A combination of a responsive touch screen, quick launch and shutdown with one touch, about 10hours of battery life, low weight (approx. 600 g) and tiny size unveil unprecedented areas of tabletPC usage. Considering obtainable price ($500) weve got the best all-in-one mobile device ever!By the way, all the above mentioned advantages make tablets perfect not only for personal usage,but indispensable for business, particularly the hospitality industry. If you are a hotel businessowner, tablets can add much value to as many of your services as you can imagine!Below are some great ideas on how tablets can be used in hotel business:www.pdgroup.co
  2. 2. 1. Multipurpose Control Panel inside a Hotel RoomTablets replace old-fashioned devices like climate control panels, lighting control systems, alarm-clocks, etc. This multiporpose control panel concept allows guests to get remote access to anydevice inside their hotel rooms, connect to Internet, watch TV and listen to their favourite music on-line.All the 270 rooms of the Mondrian SoHo in New York are equipped with Apple iPads. Along withRoyalton, its the second Morgans Hotel Groups establishment in New York where iPads areprovided in every room. 2. Electronic ConsiergeTablets are at the disposal of guests during the entire period of stay. Using this device guests can,for example, order food and beverages, call a waitress, set a «please, dont disturb» status, book atable in a cafe, reserve hotel cleaning time, request any additional information from a concierge.Moreover, a tablet PC can be taken away to town for an excursion or to a meeting, fully used as acommunication and navigation facility with a pre-installed micro SIM card. Obviously, such aservice gives tiangible benefits to a client like saving on external calls and finding his bearings in anunknown town due to an embedded GPS navigator.www.pdgroup.co
  3. 3. InterContinental Hotels was the first hotel network to supply their concierges with tablets in April,2010 in order to provide rapid response to their clients requests.www.pdgroup.co
  4. 4. It can be noted that guests often arrive at hotels with their own mobile devices. In this case hotelsshould think of giving their gests access to all the above mentioned services from their own devices.And what is more important here, all the information about clients tastes and preferences can besaved for further analysis. This is an extra opportunity to improve client service! 3. Tablet PCs for managersIts essential for managers at any level to track business processes in real-time. The idea of a mobileoffice emerged long ago, but only now it can be fully implemented due to mobile technologies andparticularly tablet computers. Unlike laptops and netbooks, they are much more convenient forviewing documents, managing your data and assigning tasks online anytime and anywhere. Thatswhat is called «just in time» - a rather small-sized mobile device that can easily fit into any bag,with a screen wide enough to view any kind of content.A well-known hotel network Hyatt Hotels & SPA equipped hundreds of its employees with AppleiPads in order to improve interaction between its subdivisions (watch video). 350 Hilton topmanagers received iPads for their everyday work. Waldorf Astoria Orlando has a project tointroduce 2500 iPads for its employees.www.pdgroup.co
  5. 5. Hotel personell can demonstrate room interior, showcase suggested services and their advantages toclients with higher efficiency. In the past this kind of data could only be displayed on a screen froma reception desk. Now a guest can make himself comfortable and be served by a hotel worker withthe help of a tablet PC.As The Establishment Hotels CEO Justin Hemmes said, with iPad as the main manager toolcapacities of your hotel business are limited only to your imagination and your developers skills.www.pdgroup.co
  6. 6. In conclusion, it would be a good thing to give some quick facts from Eye for Travels researchshown at the Online Marketing and Social Media conference: • 50-90% tourists all over the world pre-arrange their trips using Internet; • 10% such tourists use mobile devices for that, 75% of which are smartphones and 25% tablets; • 70% all bookings are online; • 17% hotels already have mobile versions of their web sites.What is your opinion? How can tablet PCs change hotel business? Run our quick survey.Like this article?Share the link with your friends:http://pdgroup.co/2012/01/10/tablet-pcs-revolution-in-hotel-business/www.pdgroup.co

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