Christian Knell (Snap Consulting)
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Herausforderungen einer SAP S/4HANA Umstellung: Was haben Führungsstil, agiles Projektmanagement, Ausbildung und der richtige Umgang mit der „Generation Y“ mit einer erfolgreichen SAP-Umstellung gemeinsam? Christian Knell (Snap Consulting)
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Christian Knell (Snap Consulting)
- 1. Was haben Führungsstil, agiles Projektmanagement, Ausbildung und der richtige Umgang mit der Generation Y mit einer erfolgreichen SAP-Umstellung gemeinsam? Herausforderungen einer SAP S/4HANA Umstellung
- 2. Ihr Vortragender Ing. Christian Knell Geschäftsführender Gesellschafter Christian.Knell@snapconsult.com +43 699 161 757 90
- 3. Herausforderungen S/4HANA Umstellung Wohin entwickelt sich SAP? SAP Industry Cloud SAP BTP – Business Technology Platform Unsere Beobachtungen Generationen und der Fachkräftemangel Angepasstes Führungsverhalten Wie wir bei snap darauf reagieren… „Der Griller“
- 4. Unsere Kernkompetenzen snap Tochterunternehmen/Softwareprodukt- entwicklung SAP basierte- bzw. integrierte Lösung zur Digitalisierung Ihrer Freigaben- und Unterschriftenprozesse. Mobilisieren Sie Ihre AnwenderInnen, gestalten Sie Ihre Prozesse rechtssicher, fälschungssicher und nachvollziehbar. digital - sicher - einfach! SAP Quality Award Gewinner 2010, 2012, 2013, 2014, 2016, 2019, 2021 Seit 22 Jahren am Markt, 90 MitarbeiterInnen, Standorte in und bei München Apotheke, Pflege und Materialwirtschaft Waren- und Gerätelogistik Verpflegungsmanagement Instandhaltung und Service Healthcare – Logistik SAP Dienstleister S/4HANA / ERP SAP Beratung SAP Logistik (SAP TM, SAP E(WM), SAP PM) SAP Technologie SAP Entwicklung snapWARE – Best Practice Software Technologie und Beratung
- 5. SAP S/4HANA „Roadmap“ – wohin sich SAP entwickelt.. Die Industry Cloud von SAP vereinfacht den branchenübergreifenden Zugang zu innovativen vertikalen Lösungen. Diese von SAP und unseren Partnern auf einer offenen Plattform entwickelten Lösungen sind mit unserer intelligenten Produktreihe kompatibel. On-Premise S/4HANA Wechsel Bestandskunden Hybride Szenarien (BTP, CPI) Neu/Bestandskunden Private Cloud Neukunden Public Cloud SAP Industry Cloud Stark zunehmender Shift Richtung Cloud/SaaS
- 6. The Intelligent Enterprise BUSINESS PROCESS APPLICATIONS TECHNOLOGY INTELLIGENT SUITE INDUSTRY CLOUD SAP BUSINESS TECHNOLOGY PLATFORM SUSTAINABILITY MANAGEMENT EXPERIENCE MANAGEMENT BUSINESS NETWORK INFRASTRUCTURE SAP DATA CENTER HYPERSCALER ACROSS ALL FUNCTIONS BUSINESS PROCESS INTELLIGENCE
- 7. Business Intelligence Augmented Analytics Predictive Analytics Collaborative Planning Data Warehousing Data Storage Data Processing Data Integration Data Orchestration Information Governance Master Data Management Integration Extensibility Business Process Optimization Business Services User Experience Artificial Intelligence Machine Learning Intelligent Robotic Process Automation Blockchain Internet of Things Cloud, On-Premise, hybrid, edge Any data store connectivity Open runtime Open API Open environment Foundational services SAP BTP, the Platform for the Intelligent Enterprise Analytics Intelligent Technologies Application Development and Integration Database and Data Management SAP BUSINESS TECHNOLOGY PLATFORM
- 8. „Schockierend – die ABAP Cloud Platform“ – das geht jetzt bald wirklich gar nicht mehr…
- 9. Unsere Beobachtungen I Shift On-Premise Welt => Cloud Welt ist da! SAP selbst beschleunigt immer mehr die Transformation in Richtung Cloud Damit einhergehende Kompetenzen und „Cloud-Mindset“ Komplexe Technologien, andere Betriebsmodelle („Outsourcing“) Einige Public Cloud bzw. Private Cloud SAP S/4HANA Projekte in Österreich Fachkräftemangel - Neue Arbeitsmodelle, neue Wertvorstellungen Generationswechsel (viele Pensionierungen von fundierten SAP KennerInnen) Arbeitsumfeld und Methodiken => Homeoffice und Teilzeit ist gekommen um zu bleiben – Work Life Balance Andere berufliche Erwartungshaltungen, andere Kommunikationsformen und Arten / generationsübergreifendes Arbeiten Attraktivität der Arbeitgeber / „Arbeitnehmermarkt“ Aus- und Weiterbildung, Förderung von EinsteigerInnen ist notwendig Wir müssen massiv in Ausbildung junger KollegInnen investieren, der Fachkräftemangel ist da und wird bleiben!
- 10. Unsere Beobachtungen II - Keep the digital Core Clean On-Premise S/4HANA ABAP RAP Modell S/4HANA Cloud Private / Public SAP BTP ABAP Cloud Platform RAP Modell Java, node.js CAP Modell Anforderungen An „Standard SAP“ Prozesse für alle ist schwer zu glauben Erweiterungen erfolgen NICHT mehr im Kern SAP Hybride S/4HANA Szenarien (Private Cloud mit Integration) Eine „Unzahl“ von Technologien kommt auf uns alle zu Mehr Open Source Technologien ziehen in das SAP Tagesgeschäft ein (CI/CD aka „Transportwesen“) Best Practice Modelle mit agilen Vorgehensmethoden etablieren sich weiter (SCRUM, SAP ACTIVATE)
- 12. Fragen, die zu beantworten wären… Gibt es bei Ihnen schon eine zeitliche Planung für Ihr S/4HANA Vorhaben? Ist Ihnen schon klar, welche Kompetenzen (fachlich, sozial) notwendig sind und welche organisatorischen Änderungen damit auf Sie zukommen? These: Es fehlen gerade in den „neuen Technologien“ Kompetenzen und Kapazitäten These: Kapazitätsmangel an SAP BeraterInnen (Inhouse und Extern) in den nächsten Jahren (Alle Prognosen sagen das voraus) Unser Ansatz: Aufbau und Nutzung „neuer“ KollegInnen aus der Generation Y oder bald Z!
- 13. Generationen ( +/- fünf Jahre) Tradtionellen Bis 1955 Baby Boomer 1955 -1965 Generation X 1966 - 1980 Generation Y 1981 - 1995 Generation Z 1996 - 2010 Generation Alpha Ab 2011
- 14. Wertewandel über die Generationen „Traditionellen“ Bis 1955 Babyboomer 1955-65 X 1966-80 Y – „Trophy Kids“ 1981-95 Z Ab 1996 Prägendes 2.Weltkrieg, Wiederaufbau, harte Arbeit Wirtschaftswunder, gesellschaftlicher Wandel, 68er Rev Fernsehzeitalter, Mauerfall, Ende kalter Krieg Digitale Revolution, weltweiter Terror YouTube Generation, Globalisierung, Covid, Krieg, Erderwärmung Arbeitseinstellung Beruf zum Zweck des Lebensunterhalt Arbeit hat hohen Stellenwert „Workoholic“ Berufliches ist ebenso wichtig wie Work-Life-Balance Job muss Spass machen, Karriere nicht so wichtig, Arbeit und Job werden nicht so getrennt Feste Abgrenzung Arbeit / Beruf, Lebenseinstellung Gehorsam und Respekt vor Autoritäten Idealismus, Protest, Durchhaltevermögen Unabhängigkeit, Sinnsuche, Freiheitsliebe Streben nach Selbstverwirklichung, Leben im Hier und Jetzt Selbstverwirklichung im Privaten und Beruf, Authentizität Technologienutzung Wenig bis gar kein Bezug zur neuen Technik Neue Technik eher im Arbeitsumfeld Technologischer Wandel von Analog zu digital – Technikaffin und versiert Digital Natives, 24x7 „ON“ Technoholics, Cloud, Virtual Reality, Musik und Filmstreaming Kommunikation Face-2-Face Face-2-Face, Telefon SMS, E-Mail, Messenger, Social Media, Messenger FaceTime, Social Media Bevorzugte Kanäle Klassische Medien E-Mail, Tageszeitung, Radio, TV, Facebook E-Mail, Facebook, TV, Online Nachrichten Twitter, Instagram, TV mit zweitem Bildschirm Snapchat, Spotify, Youtube, Signal,… „Typisches Produkt“ Auto Fernseher Computer Tablet oder Smartphone Wearables - Google-Glass, 3D Drucker, autonomes Fahren Arbeitsstil Eine Aufgabe nach der anderen Wenn nötig Multitasking Multitasking FOMO – Fear of Missing Out MOTTO LEBEN UM ZU ARBEITEN ARBEITEN, UM ZU LEBEN LEBEN BEIM ARBEITEN ???
- 15. Neue Anforderungen an Führungskräfte & MitarbeiterInnen Anforderungen Kommunikation Art der Zusammenarbeit Informations- und Wissensmanagement Bedeutung der Netzwerke (z.B. soziale Medien) Führung bedeutet u.a. Stärken und Besonderheiten der Generation berücksichtigen Wissenstransfer zu fördern (Umgang mit digitalen Werkzeugen vs. langjährige Erfahrung) Generationsübergreifende Zusammenarbeit sicherstellen Führung muss mehr für „Orientierung“ sorgen (statt top-down Information/Anweisungen) Command and Control funktioniert nicht mehr Führen durch Motivation, Offenheit, Ehrlichkeit, Verantwortung vermitteln,..
- 16. Ein wenig plakativer Eine Geldprämie am Jahresende kommt manchmal „gar nicht mehr“ an Ein eher widerwilliges „OKAY“ für ein paar Wochen Vaterkarenz motiviert nicht Mitarbeitergespräche 1x Jahr beim Vorgesetzten sind zu wenig, laufendes Feedback ist gefragt Teamorientierter Führungsstil Menschlichkeit statt Sachkompetenz Führen durch Motivation Fragen verkraften, die „komisch“ für die Generation Babyboomer X sind wie z.B. Was kann die Firma für mich tun, nicht, was kann ich für die Firma tun…
- 17. Wie gehen wir das an? Profil SAP EntwicklerIn
- 18. Arbeitgeber Attraktivität – Büroverdopplung und Neugestaltung
- 19. Die „Griller“ Geschichte zum Schluss Feedbackgespräch nach 3 Monaten bei snap mit einem neuen Mitarbeiter der Generation Y Was war am Schluss ausschlaggebend warum du dich für snap entschieden hast? Mach es zu deinem Projekt… „Der Griller auf der Terrasse“
- 20. Vielen Dank Freue mich auf ein Gespräch mit Ihnen…
Hinweis der Redaktion
- snapWARE Jubiläum - snap Strategie - SAP Technologien Vorstellung der Tools - Navigation mit der snapMAP Positionierung snapWARE und Vorstellung des Lösungsansatzes App-Trends im SAP Universum, inkl. Zukunftsausblick Begrüßung Organisatorisches & Agenda für Tag, Markus GERDENICH snapWARE Jubiläum Einführung in unser Jubiläum Markus GERDENICH Was bedeutet das für die Kunden? Wie können sie davon profitieren? Übergabe an Christian KNELL - "Warum ist snapWARE wichtig für die snap?" Wir befinden uns in einer Übergangsphase - On Premise → Cloud. Mobilität wird wichtiger → Fiori snapWARE Geschichte Entwicklung snapWARE Alexander AIGNER Wie haben wir gestartet? Was waren die Anfänge? 2019 - SnapWARE auf neue Beine Gestellt Rebranding in 2020 snapWARE mit neuem Look Informative- & Produkt-Videos snapWARE Team bei snap Alexander AIGNER Positionierung snapWARE Markus GERDENICH Navigation mit der snapMAP, Bereiche, grobe Tool Vorstellung Wie wird snapWARE am Markt wahrgenommen Abschluss Gewinnspiel Markus GERDENICH
- We believe that the future belongs to intelligent enterprises, which are integrated enterprises that use data to feed their intelligence. At SAP, we are enabling our customers to become Intelligent Enterprises by integrating data and processes, building flexible value chains, innovating with industry best practices, providing our customers the ability to understand and act on their customer, partner, and employee sentiment, and how to manage their environmental impact — to grow more resilient, more profitable, and more sustainable. As an intelligent enterprise, you can keep your workforce engaged and increase organizational agility. You can deliver the products and services your customers need and deliver personal, trusted, and connected customer experiences. You can control every source and category of spend. You can increase efficiency and gain insight to guide your business. And you can make decisions confidently and drive continuous innovation. Key dimensions of intelligent enterprises include: Assisted and automated business process execution Actionable business insights Innovative business models and practices Collaborative networks Experience management Intelligent enterprises can show: Lead to Cash – includes all aspects of the customer journey – from the initial interaction, to order fulfillment and service delivery. Design to Operate – capturing all processes in manufacturing and the supply chain. Experience management – use the power of human insight to improve business processes. Sustainability management – track your carbon footprint in all operations to ensure we leave a habitable planetfor generations to come. ----- Intelligent enterprises are comprised of (from top / down): Business Network The SAP business network will help you to digitalize cross-company business processes. The network builds on current procurement, travel, and contingent workforce solutions to help intelligent enterprises work together to create flexible value chains. Experience Management Understanding what people want, and how they feel is critical to making the right decisions. Experience management solutions give insight on the sentiments and feelings of customers, employees, and other business stakeholders. Intelligent Suite SAP offers an integrated suite of applications that support your end-to-end business processes. The suite helps manage every part of your organization – employees, customers, products, spend, finance, and IT. With embedded analytics, we provide a 360-degree view of your business. Industry Cloud SAP’s industry cloud will enable you to discover and deploy vertical solutions from SAP and partners. These help you to apply leading-edge industry best practices and extend your current business processes. Sustainability Management Being best-run means running sustainably. SAP solutions for sustainability will help customers understand and manage their impact on people and the environment. SAP Business Technology Platform The platform provides data management and analytics, supports application development and integration, and allows you to use intelligent technologies – such as artificial intelligence, machine learning, and the Internet of Things – to drive innovation. ---- Improve business processes enterprise-wide: Human Resources In an Intelligent Enterprise, HR and people engagement play a key role in the organization’s success through cohesive experiences that improve engagement. You can link people strategies to business priorities and gain full organizational visibility into talent and related finances. Business analytics drive day-to-day and long-term decision making. Supply Chain The digital supply chain plays a key role in the success of an Intelligent Enterprise, with the customer at the center of the business. With full transparency across networks, you can improve reliability and performance. You can sense and respond to changing conditions by using embedded AI and real-time insights from smart products and services. Customer Experience An Intelligent Enterprise is capable of delivering personal, trusted, and connected customer experiences. Customer relationship management (CRM) and customer experience play a key role in the organization’s success, through in-depth customer understanding, effective engagement across every touchpoint, and exceptional delivery of a personal experience. Achieving this requires a unified customer profile incorporating customer interests, feedback, and preferences, and the ability to deliver timely, relevant campaigns and rich, intuitive, mobile-first experiences. Customers today expect a frictionless experience and unparalleled service with sales, marketing, commerce, and service working together as a unified brand. Spend Management As an Intelligent Enterprise, you can improve decision making, control, and efficiency company-wide by embedding intelligent technologies and analytics across global spend processes. Enable procurement teams to adapt processes to their own needs, and deliver comprehensive compliance and supplier management by capturing spend data from all sources. Finance For the Intelligent Enterprise, Finance plays a key role by equipping the entire organization with the ability to understand the financial context and profitability impact of decisions and plans. You can achieve new levels of productivity through intelligent automation and reimagined user experiences and workflows. IT As the pace of innovation accelerates, Intelligent Enterprises are approaching disruptive technologies holistically. For example, they are implementing AI in increasingly expansive ways, moving from edge experiments into enterprise operations to break down geographic and operational barriers. Automation is an imperative, both to increase operational efficiency enterprise-wide and improve employee satisfaction. Toward that end, IT is becoming a true partner in defining their organization’s digital transformation road maps.
- SAP BTP four solution areas: Database and Data Management: Capture, manage, and govern your data to drive better business outcomes Analytics: Analyze all your data to accelerate insights and transform the data you have into the answers you need Application Development and Integration: Integrate and extend applications – build new ways to access and interact with your data Intelligent Technologies: Data is the fuel propelling intelligent technologies forward – optimizing processes, and igniting innovation Database and Data Management: SAP HANA SAP HANA Cloud SAP Data Intelligence SAP Master Data Governance SAP Adaptive Server Enterprise Analytics: SAP Analytics Cloud SAP Data Warehouse Cloud SAP BusinessObjects BI SAP Business Planning and Consolidation SAP BW/4HANA Application Development and Integration: SAP Integration Suite SAP Extension Suite SAP Process Orchestration Intelligent Technologies: SAP Intelligent Robotic Process Automation SAP Conversation AIL SAP Internet of Things SAP AI Business Services SAP Ruum SAP BTP will be the unified, business-centric and open data and development platform for the entire SAP ecosystem. With unrivaled development efficiency, it will empower SAP developers, customers and partners alike to integrate, create value from data and extend in SAP landscapes. To achieve this, we bring our existing technology products (e.g. SAP HANA, SAP Integration Suite, or SAP Analytics Cloud) together with new capabilities (e.g. low-code/no code, marketplace) in one place for consumption. All built on a stable multi-cloud, multi-runtime foundation. Unified Platform: We integrate all platform solutions by unifying data and processes, technology, functionalities, and user experience … to avoid unnecessary data movement between different technology stacks to reduce customers’ total cost of ownership Business Centricity: SAP has unique industry and business process knowledge that we’re bringing to our technologies and tools Our customers can plug our technologies into their business processes SAP takes care of the technical “plumbing” in the background It is the fastest way from data to business value Our aim is to provide customers with re-usable business components and pre-packaged content that helps turn data into business value Open Architecture: Move from on-premise to the cloud at their own speed: Supports cloud, on-prem and hybrid scenarios Seamless interoperability with hyperscaler technologies Provides scalability and choice for our customers and partners: they can easily extend their IT landscapes and make use of our ecosystem SAP BTP is key to our effort to providing customers the foundation of fully integrated intelligent suite: One set of master data Seamless user experience Embedded intelligence and analytics Aligned APIs, a common domain model, aligned release cycles of cloud applications and automated provisioning A common data foundation to apply intelligence in integrated applications Form the basis for custom extension use cases ----- High-level messaging: SAP BTP is the platform for the intelligent enterprise. It includes database and data management solutions, analytics, application development & integration, as well as intelligent technologies – from on-premise to the cloud. SAP BTP technologies provide substantial value individually (such as SAP HANA), however, the real power of the platform lies in leveraging a combination of technologies to solve your business challenges and create innovative outcomes Our customers can run SAP BTP in any cloud environment, to achieve ultimate flexibility and choice to drive agility & speed. This is a big differentiation offered only by SAP. We take care of the technology so you can focus on your business outcomes. SAP has a unique position to address your challenges with in-depth insight and access into business data and processes. This allows organizations to focus on business outcomes, instead of on the technical building blocks. SAP BTP integrates and extends SAP Intelligent Suite as well as third-party applications with innovative capabilities. With SAP’s strong business and technology assets, and our close collaboration with customers and partners, SAP is uniquely positioned to deliver a business technology platform that helps enterprises achieve data-driven innovation --- Customer needs and solutions Businesses need to respond to ever-changing environments in their own way. By combining the available technologies in these four market categories customers can build, integrate and extend business applications with development agility and speed. SAP BTP helps them respond to multiple challenges, using one or, more often, several SAP BTP products and services: 1) Integration – Compose End-to-End Business Processes with One Seamless Experience Complex IT landscapes include on premise and cloud systems, SaaS applications, and hyperscaler technology. Integration is essential to enhance business operations across the entire value chain by connecting all applications, data, and processes seamlessly. Customers operate in increasingly complex IT environments. The system landscapes in most enterprises today range from everything between on-premise to cloud, across multiple vendors, platforms and open source technologies, creating friction for users. New niche applications are emerging every day. With the SAP BTP, customers can refine and enhance their business operations along the entire value chain by connecting processes, data, and experiences across SAP and third-party solutions with our integration capabilities. Customer Benefits: • Unified processes across the business from one single trusted enterprise foundation • Accelerated implementation and maintenance of integration scenarios through predefined connectors and prepackaged business content for far richer interactions between apps Related Products & Services: • SAP Integration Suite incl. SAP API Business Hub • SAP Process Integration / SAP Process Orchestration (on-prem) • SAP Graph 2) Data-to-Value – Create advanced insights and decide with confidence Data is ubiquitous It’s essential that organizations have a consolidated view across all their data assets and are able to achieve insight and make real time decisions, especially during times of rapid change Data sources, types and volumes continue to increase as the drive to digitalization becomes more urgent in today’s climate. Companies want a single insight layer across all their data sources and applications. SAP BTP enables customers to perform all necessary steps to make sense of data in a business context, combining SAP’s market leading data management, database, data warehousing, and analytics capabilities as well as embedded intelligent technologies. Customer Benefit: • Access, harmonize, and manage any set of data - regardless of whether it is on-premise or in the cloud, SAP or non-SAP • Get real-time and accurate insights across the business network • Embed machine learning, artificial intelligence capabilities into applications to drive automation, insights, and simplified interaction with systems Related Products & Services: • SAP HANA Cloud for real-time processing and storage of data, and data lake capabilities (incl. SAP HANA data lake) • SAP Data Warehouse Cloud • SAP Analytics Cloud incl. Planning • SAP Data Intelligence • SAP BusinessObjects, SAP Business Planning and Consolidation • SAP AI Business Services 3) Extensibility – Personalize and Innovate Rapidly Companies need to stay agile and adapt rapidly to new business conditions and changing customer demands. Extension allows companies to build and enhance all their application investments to meet their customer’s dynamic needs and provide continual value. Markets keep changing, new business models are emerging, and companies are winning through differentiation – but only if they can adapt swiftly. Enterprises must be able to act quickly, intelligently refining and enhancing their business processes just as needed, with software following the business logic – and not vice versa. With SAP BTP’s application development capabilities, business process management, and AI business services, companies are empowered to build, extend and enhance SAP applications according to their needs and without disrupting their core. Customer Benefit: • Extend SAP applications easily and with a seamless look and feel and consistent user experience • Automate and improve business processes for efficiency, resilience and optimization • Increase user engagement and productivity of your overall software landscape with personalized digital experiences for customers, employees and partners • Reduce cost with an enterprise framework for lifecycle management • Enable low maintenance costs by separating SAP application customizations from the core software code Related Products & Services: • SAP Extension Suite incl. o SAP Workflow Management o SAP Mobile Services o SAP UI5 o SAP Launchpad o Programming models for different environments (e.g. Cloud Application Programming…) o Etc. • SAP Intelligent Robotic Process Automation • SAP Ruum 4) Agility and Speed – Making development as easy and intuitive as possible With the ongoing digitalization of every industry, rapid engineering and fast time-to-value have become prerequisites for companies to differentiate and implement new business models. Customers require Development Agility & Speed as they tailor their IT systems to the changing needs of their business. As developers become scarce resources, development efforts must be as efficient as possible. SAP BTP covers the entire development continuum ranging from no code, low code to pro code tools that match the user’s individual development skillset. Moreover, by establishing intuitive low code models and providing pre- defined and pre-built business content, business users can adapt and configure software themselves. Ultimately, enterprises will be able to do more with less. Customer Benefit: • Increase efficiency and satisfaction among development and user workforce • Save costs for tedious onboarding or upskilling • Spare development workforce with simple tasks as they can be performed by users themselves Related Products & Services: • Runtimes for various developer personas with different skillsets o Neo runtime o Cloud Foundry runtime o Kyma runtime (Kubernetes-based) • Low-code/No-Code capabilities (LCNC) o SAP Ruum o LCNC iRPA Bot builder o SAP Workflow Management • Openness to market-leading development services and tooling o Easy access and interoperability with cloud infrastructure providers o VS Code integration with SAP Business Application Studio