Operational Comparatives Study<br />of <br />Indian Telecom Service provider<br />BY<br />Praveen Sidola<br />CHRIST UNIVE...
Scope Statement<br />	“Operational Comparatives Study of Indian 	Telecom Service provider”<br />	Subscriber perception is ...
Data collection<br />109 respondents are interviewed for survey, to identify that what factor play a critical role in the ...
Data interpretation<br />Interpretation–<br />Network Coverage, Service & Cost Effectiveness play a critical role, when th...
BhartiAirtel<br />Interpretation-<br />Service		            -	Liner<br />Cost effectiveness	-	Poor<br />Network Coverage	-...
Reliance Communication<br />Interpretation-<br />Service		          - 	Poor<br />Cost effectiveness	-	High<br />Network Co...
TATA Teleservices<br /> Interpretation-<br />Service		 -	 Liner<br />Cost effectiveness	-	High<br />Network Coverage	-	Bel...
Vodafone<br />Interpretation-<br />Service	       -	         Liner<br />Cost effectiveness	-        Liner<br />Network Cov...
“Network Coverage” is a critical factor; create significant difference, when the subscriber goes to choose the service pro...
Operational comparative study of indian telecom service provider
Operational comparative study of indian telecom service provider
Operational comparative study of indian telecom service provider
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Operational comparative study of indian telecom service provider

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Operational comparative study of indian telecom service provider

  1. 1. Operational Comparatives Study<br />of <br />Indian Telecom Service provider<br />BY<br />Praveen Sidola<br />CHRIST UNIVERSITY INSTITUTE OF MANAGEMENT<br />Hosur Road, Bangalore 560 029<br />
  2. 2. Scope Statement<br /> “Operational Comparatives Study of Indian Telecom Service provider”<br /> Subscriber perception is highlighted & core competency of service provider is identified.<br />
  3. 3. Data collection<br />109 respondents are interviewed for survey, to identify that what factor play a critical role in the selection of Service Provider, factor are divided into 7 major category<br /> • Services<br /> • Cost-effectiveness<br />• Network coverage (Post)<br /> • Low Cost is a major factor that attracts me to a service provider<br /> • Network Coverage (Pre)<br /> • Advertisements<br /> • Value added<br />
  4. 4. Data interpretation<br />Interpretation–<br />Network Coverage, Service & Cost Effectiveness play a critical role, when the subscriber goes <br />to choose the service provider.<br />
  5. 5. BhartiAirtel<br />Interpretation-<br />Service - Liner<br />Cost effectiveness - Poor<br />Network Coverage - Full fill the customer acceptance<br />
  6. 6. Reliance Communication<br />Interpretation-<br />Service - Poor<br />Cost effectiveness - High<br />Network Coverage - Poor as well as below then customer acceptance<br />
  7. 7. TATA Teleservices<br /> Interpretation-<br />Service - Liner<br />Cost effectiveness - High<br />Network Coverage - Below then customer acceptance<br />
  8. 8. Vodafone<br />Interpretation-<br />Service - Liner<br />Cost effectiveness - Liner<br />Network Coverage - Liner & more than customer acceptance<br />Note- Vodafone has a perfect combination of all 3 critical parameter which is an ideal situation<br />
  9. 9. “Network Coverage” is a critical factor; create significant difference, when the subscriber goes to choose the service provider. <br />

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