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Hello plant

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Curing "dissociative" digital life of Industrial workforce

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Hello plant

  1. 1. 1 Did you ever wonder searching for the SOP – “Why don’t we have a google at work” Have you never thought – “well can I just not ask my “phone” what is the production and why it is low instead of calling someone at control room” Did you ever think – “why I have one application for quality management, other for production and one more for inventory? Can’t I have just one screen” When you get a “WhatsApp” messages at work from your wife asking when you will be back home and think why is it not possible to ask through message the “mixer” till when the “preventive shutdown” is ? ………….. Well most of us who ever had worked in a factory floor would agree to it. Have you ever thought - How good is your “digital” life as soon as you enter the factory floor ?
  2. 2. 2 VS At Home At Factory Floor
  3. 3. 3 VS At Home At Factory Floor Getting share price is simple & easy Getting total production for the day is not as easy Way of searching for the exact information is different at home and at work
  4. 4. 4 VS At Home At Factory Floor Asking “Siri” if you need an umbrella is easy Knowing if the team is meeting the target is not as easy Information through Natural language conversation is a distant dream at work
  5. 5. 5 VS At Home At Factory Floor Flight to shopping “Google” as ONE touch point Different app for different functionalities and domain User touch points & experience is awesome at home and just okay at work
  6. 6. 6 Workforce in manufacturing organizations are going through a practical “dissociative digital personality” between home and work VS At Home At Factory Floor • Huge number of vendor applications in OT space • One third apps based on legacy technology • Less than 10% apps truly mobile enable • Only 30% apps have similar internal navigation style • 75% apps are purpose built for a domain • None of the apps have a response design yet • None of the apps have Q&A,NLQA capability • None of the apps can understand user behavior • None of the apps have location/ context awareness • None of the apps have an wearable / hands-free interface Current generation of industrial apps were never designed for a consumer like experience
  7. 7. 7 This “dual” digital personality is affecting the engagement & productivity of manufacturing industries workforce Workers and executives in manufacturing organizations are seeking more humanized and democratized employment experience. They want a friendly, multimodal way of interacting with devices, which includes dialogue services between people and machines, and people-literate technology, reducing the need for people to learn technology , systems and applications. Experience Hands Free System Navigation Less UIs Always ON
  8. 8. 8 VS At Home At Factory Floor Can technology innovation help manufacturing industries bridge the digital gap between personal and professional life of industrial workers The backward looking industrial apps are there to stay for sometime. Topping up the “intelligence” of consumer apps into existing industrial apps is the key.
  9. 9. 9 Hello Plant – experience “plugged in” Hello Plant aims to introduce the “intelligence” to extend the consumer like “experience” expected by the industrial workforce through an ecosystem of applications. Everything else in the enterprise IT landscape remains unaffected. Enterprise App Rack OT App Rack Crawler Agents Enablers Deep Learning Industrial Apps Industrial Apps
  10. 10. 10 Hello Plant – experience “plugged in” Personalized Always connected Proactive Single UI Multi channel Natural language Improves Automatically Hands Free Consumer like Experience Get the consumer app like experience without upsetting the existing industrial app landscape. Enterprise App Rack OT App Rack Just “Plug it in” to your Enterprise rack Crawlers Agents Enablers Manufacturing Deep Learning Hello Plant Industrial Apps Hello Plant Ecosystem Hello Plant aims to introduce the “intelligence” to extend the consumer like “experience” expected by the industrial workforce through an ecosystem of applications. Everything else in the enterprise IT landscape remains unaffected. Industrial Apps
  11. 11. 11 HelloPlant – curing the “dissociative digital life” of industrial workforce Current demo version of HelloPlant is trained to answer questions in a factoid format related to: 1. Quantity Produced in a shift or day 2. Information related to planned production vs. actual production 3. Justification for low production 4. Answer to quality issues arise during the production shift 5. Provide information about the operating crews 6. Information related to equipment downtimes in the shift User can ask questions to the trained model in natural language, in their own preferred way and style of conversation, to get the required information. The model is trained to understand the context of the conversation, so users don’t need to be explicit while asking questions or use key words. Semantic Understanding Context UnderstandingUnderstands Who is asking Understands What to query Self Learning Omni Channel
  12. 12. 12 VS At Home At Factory Floor Getting share price is simple & easy Getting total production for the day is not as easy Now with Hello Plant - Searching for the exact information
  13. 13. 13 VS At Home At Factory Floor Asking “Siri” if you need an umbrella is easy Knowing if the team is meeting the target is not as easy Now with Hello Plant - Information retrieval through conversation
  14. 14. 14 At Home At Factory Floor With Hello Plant - Life is no different at home and work Hello Shop Floor
  15. 15. 15 Hello Plant – “digitally” delighted the new liquid industrial workforce Workers and executives in manufacturing organizations are seeking more humanized and democratized employment experience. They want a friendly, multimodal way of interacting with devices, which includes dialogue services between people and machines, and people-literate technology, reducing the need for people to learn technology , systems and applications. FROM: TO: System Focus Business Focus Offline Transactions In the moment Formal Collaboration Informal Conversation Work-life balance Convergence of personal & professional Outdated, isolated working spaces Modern, efficient & engaged working spaces Unified ExperienceSystem of Records System of Information System of Interactions
  16. 16. Copyright © 2016Accenture All rights reserved. 16 Hello Plant – bringing the consumer like experience to the shop floor Any User Any Device PC Mobile Wearable Tablet Terminals Web App IM Email Hello SF Ecosystem Back end IT/OT systems Hello Plant is a “low friction” conversation eco-system that intelligently enables the existing, tested and proven industrial apps and touch points to extend a consumer like experience for the new generation of industrial workforce. • Deep Learning • Natural Language Q&A • Context Understanding • Low Friction design • Automatic Source / Action Identification • Proactive Search • Personalized Channels Enablers Deep Learning Web Voice Email Chat

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