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Tech Lead - Cognizant_Tech_Solutions_ 8 yrs exp in Unix Shell scripting, Oracle PL SQL, Websphere applications-_Prod_Support_ - Copy
1. Pranesh T R
PRANESH T R
E-mail: mailtopranesh@gmail.com
Phone : +44 7867349638
Objective
To strive for Excellence in the field of IT Infrastructure Management – with dedication,
focus, positive attitude and hard work. And to utilize my skills, knowledge and experience
in various Infrastructure Management products and operations in the best possible way for
the fulfillment of organizational goals, thus ensuring personal & professional growth
simultaneously.
Experience Summary
• A highly motivated and goal oriented software engineer with 8 Years of Experience in
Enhancements & Production Support.
• Have hands on Experience in Unix Shell Scripting, Oracle PL/SQL for 8 years
• Currently working in Cognizant Technology Solutions as Technical Lead for past 5
year (Swiss Re - Insurance Domain)
• Worked in HCL Technologies for around 3 yrs in Application Production Support,
Maintenance and Development. – (British Telecom - Telecom Domain)
• Hands on experience in UNIX, SUN Cluster, Oracle 9i, 10g, 11g, SQL and PL/SQL
• Oracle Certified Associate
• Currently working at Onsite from May 2015 (Swiss Re – Client office @ London)
and have 3 years visa until end of 2017
• Already worked from same office for period of 1 year (Mar 2013 – Mar 2014) –
London, United Kingdom
• Leading onsite team of 3 members and entire offshore team.
• Certified in ITIL® V3 foundation
• Received Many Customer appreciation for resolving user issues on time
• Having good communication skills and client interactive skills.
• Microsoft Certified Profession in SQL 2007
• Cognizant Certified Professional in ITIL V3 & IT IS Yellow Belt.
• Got 2nd
place in RFT (Right First Time) – Technical White Paper presentation and
awarded cash prize of Rs 30,000 at HCL Technologies, India
• Presented Technical Whiter Paper at Cognizant under the topic Query Optimizer. Paper
2. Pranesh T R
has been short listed for final round and awaiting for results.
Technical Experience
Operating System SUN SOLARIS 8.0 ,UNIX, Windows NT, Windows 2K,Vista
Scripting Shell scripting, Basics of Java
Databases Oracle 9i,10g, 11g, MySQL, Toad, PL/SQL, MS-ACCESS,
Tools Informatica Powercenter Monitor / Developer, Toad, Tivoli Work
Scheduler, Snow,
Amdocs CB Toolkit, UI Editor, Amdocs Bridge Clarify,
Software Development Amdocs Clarify, HTML, XML
Strengths
• Posses sound knowledge in all steps of Software Development Life Cycle like Analysis,
Design, Development, Testing and Deployment.
• Strong Customer Service Orientation, Skilled at independently analyzing customer problems
and coordinating analysis and fixing it. Effective in customer communications, including
understanding changes and new requirements, and providing effective problem resolutions.
• Analyze and Design to serve the purpose of the company and contribute myself to the
company’s growth.
• Good analytical and technical problem-solving skills. Flexible and readily adaptable to shift
priorities. Proven track record providing emergency programming services. Demonstrated
experience working on multiple applications simultaneously.
Work Experience
Total Experience 8 Years
Current Role Technical Lead
Current Organization Cognizant Technology solutions
3. Pranesh T R
Technical Certifications
• Microsoft Certification training (MCP) in Sql 2007
• Oracle Certified Professional (OCP) in Oracle 10g
• IBM AIX Admin 6.1 Certification
• ITIL @ V3 Foundation
• Cognizant Certified Professional in IT IS V3 & ITIS Yellow Belt
• Bridge Clarify Training at HCL Technologies, India
• GNIIT – Software Engineering course – 80%
• RFT White Paper Training at HCL Technologies, India
• Completed HCL Scholar Examination and secured 70%
Achievements
• Got client appreciations from Customer Support Operations team.
• Got 2nd place in RFT (Right First Time) – Technical White Paper presentation and awarded
cash prize of Rs 30,000 at HCL Technologies, India
• Completed HCL Scholarship Exam conducted by HCL and secured First Class
• Presented Technical Whiter Paper at Cognizant under the topic Query Optimizer. Paper has
been short listed for final round and awaiting for results
• Completed Cognizant Certified Professional (CCP) Exams
Project Details : Swiss Re (Sep 2010 – til date)
Company : Cognizant Technology Solutions
Client : Swiss Re
Role : Production support / Development
Technology : Unix shell Scripting, Oracle 10g, , Sun
Solaris 8.0, SQL and PL SQL, WebSphere applications, Informatica
Tivoli Work Scheduler, Informatica Powercenter
Team Size : 10
Duration : Sep 2010 – til date
4. Pranesh T R
Swiss Re – Project
Swiss Re is a reinsurance company. It is the world’s second-largest reinsurer, after having acquired
GE Insurance Solutions
As Technical Lead at Cognizant I head a team of 8 members. I am handling Business Critical
application L&H Application.
Roles and Responsibility
• I handle and provide technical support for around 18 applications in which 8 applications are
business Critical applications.
• Being senior member working from London office, my responsibility includes providing
technical solution for any production problems that impacts business.
• I lead end to end major Releases which involves lot of manual effort, complete planning,
coordinating with various stake holders, and drive the entire release.
• As an Oracle PL/SQL and UNIX resource, I have to provide technical solutions during batch
failures with less turnaround team.
• Provide 24 * 7 support to all application and primary point of contact between Cognizant and
client.
• Fix all UNIX & Database related technical issues.
• On regular intervals I join meetings with Infrastructure experts to discuss on any new technical
implementations along with development team.
• I need to understand new business requirement and interpret to technical language and work
closely with development team to take it further.
• Provide Data fix in minimum time such that business users are not affected.
• Provide Service improvement ideas and minimize manual effort by implementing automation
tasks using Unix and Oracle concepts.
• Handle all critical servers located at Armonk and Zurich
• Handling both OLTP (Online Transaction Processing)& IE (Information Exploitation)
Databases.
• Day to day monitoring on the servers, processes & Business batch Jobs
• To resolve user related issue.
• Provide Technical Solutions to users and other Interface teams
• Handle and Raise RFC(Request for Change), RFD(Request for Defect)
• Handle Incident Management, Change Management, Problem Management, Service
Management.
• Trouble shooting server, database related issues.
• To Maintain all the 8 environments (Production, Quick Fix, Model Office, UAT, Testing env,
Stress cells)
5. Pranesh T R
• Being ITIL certified resource, I need to make sure that all resources in the project follow ITIL
standards in service delivery.
• Have control over Databases and ensure they are available 24*7
• Coordinating with different teams to resolve technical / support issues whenever needed.
• Attending major impact conference calls with Business Owner involving various teams.
• Change Management & Problem Management using Snow Tool
• Attending weekly calls with the customer to analyze performance of associates and get their
feedback.
Project Details : NFMTH & PEW Clairfy (Nov 2007 to Sep 2010)
Company : HCL Technologies Ltd
Client : British Telecom (BT)
Role : Production support / Development
Technology : Amdocs CRM Clarify13.1, XML, Oracle 9i, Toad, Unix Sun
Solaris 8, SQL and PL SQL, Unix Shell scripting, MQ
Team Size : 4
Duration : Nov 2007 to Sep 2010
British Telecom – Project
BT is one of the world's leading providers of communications solutions and services
operating in 170 countries. BT principal activities include networked IT services, local,
national and international telecommunications services, and higher-value broadband and
internet products and services. BT consists principally of four lines of business: BT Global
Services, Openreach, BT Retail and BT Wholesale.
• Provide 24 * 7 support to the NFMTH application which is business critical.
• Maintain all application related processes for both NFMTH and PEW Clarify.
• Maintain Database and Unix servers for these applications and troubleshoot issues.
• Provided deployment support in deploying unix related packages in system.
• Day to day monitoring on the servers and processes
6. Pranesh T R
• To resolve user BT user related issue.
• Handled and raising bridge cases based on the issues.
• Trouble shooting server related issues.
• To Maintain all the 6 servers through remote connectivity.
• Handled 6 critical application servers located at Derby and Harmondsworth.
• Have control over Database
• Coordinating with different teams to resolve technical / support issues.
• Attending major impact conference calls with customer involving various teams.
• Change Management & Problem Management using Bridge Clarify Tool
• Attending weekly calls with the customer.
Professional Qualification
• B.Sc Computer Science (2007) R.K.M Vivekananda College affiliated to University
of Madras with 70%.
• Completed MBA Systems in University of Madras (IDE) – Chennai and attained
70%
• NIIT – GNIIT Soft Engineering course. (80%)
DECLARATION:
I announce that the above mentioned information given by me is accurate and true
according to my knowledge.
Place: London, United Kingdom
Date: 11-Dec-2015
(Pranesh T R)
7. Pranesh T R
• To resolve user BT user related issue.
• Handled and raising bridge cases based on the issues.
• Trouble shooting server related issues.
• To Maintain all the 6 servers through remote connectivity.
• Handled 6 critical application servers located at Derby and Harmondsworth.
• Have control over Database
• Coordinating with different teams to resolve technical / support issues.
• Attending major impact conference calls with customer involving various teams.
• Change Management & Problem Management using Bridge Clarify Tool
• Attending weekly calls with the customer.
Professional Qualification
• B.Sc Computer Science (2007) R.K.M Vivekananda College affiliated to University
of Madras with 70%.
• Completed MBA Systems in University of Madras (IDE) – Chennai and attained
70%
• NIIT – GNIIT Soft Engineering course. (80%)
DECLARATION:
I announce that the above mentioned information given by me is accurate and true
according to my knowledge.
Place: London, United Kingdom
Date: 11-Dec-2015
(Pranesh T R)