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There is no better  way to learn!
C.V. <ul><li>Prof. Dr.  Roland Boettcher </li></ul><ul><li>University of Applied Science Bochum (Organizational Behaviour,...
What is Fort Fantastic? <ul><li>Fort Fantastic  is a flexible, interactive business simulation that is available for provi...
Common goals & division of labour Information-dissymmetry Leadership Internal communication at work Behavior under Stress ...
General Information <ul><li>1-4 Groups of 5-9 Players are in charge for identical Fun Parks </li></ul><ul><li>Duration:  f...
Amusement Park Simulation <ul><li>Computer-supported group simulation for 6-36 participants in 1 to 4 competing teams </li...
Benefits of FortFantastic <ul><li>FortFantastic can be used to: </li></ul><ul><li>Provide a dynamic environment for leader...
ITIL Processes covered by Fort Fantastic
Unique Fort Fantastic Features Each Gaming option has a clearly defined bottom line impact Dashboard provides real-time tr...
First hand experience provides substantial insights <ul><li>ITIL Foundation classroom teaching may provide necessary knowl...
Seminar Structure <ul><li>Enable participants: </li></ul><ul><li>Introduction of the scenario </li></ul><ul><li>Rules </li...
Seminar Structure Briefing Simulation Debriefing Rd1 Rd2 30 min 1,5 h 45 min REFLECTION <ul><li>Basic reflections spark aw...
The Scenario: Fun Park <ul><li>Operating in summer months from April to September   </li></ul><ul><li>14 Attractions,  </l...
Fields of Application <ul><li>Organizational Behaviour. </li></ul><ul><li>Organization Theory </li></ul><ul><li>Process Ma...
Learning Objectives Learning  Outcomes  of  FF – Seminars include Target  Audience <ul><li>Understanding the need for Proc...
T E A M S Competition Competition Context of the Simulation
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Fort Fantastic introduction

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Business Simulation introduced by TASMAC TRAINING in India.
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Fort Fantastic introduction

  1. 1. There is no better way to learn!
  2. 2. C.V. <ul><li>Prof. Dr. Roland Boettcher </li></ul><ul><li>University of Applied Science Bochum (Organizational Behaviour, IT-Management, Project Management) </li></ul><ul><li>Publication ITIL V3 </li></ul><ul><li>Development of Fort Fantastic since 2008 </li></ul><ul><li>BuGaSi Labs 2010 </li></ul>
  3. 3. What is Fort Fantastic? <ul><li>Fort Fantastic is a flexible, interactive business simulation that is available for providing management education & training. </li></ul><ul><li>Fort Fantastic is a haptic business simulation partly system supported </li></ul><ul><li>Originally designed to familiarize students with the complexities of IT Service Management, it now proves to be a unique and flexible training simulation. </li></ul><ul><li>Suitable for 6-36 participants in 1 to 4 teams </li></ul><ul><li>Common Application </li></ul><ul><ul><li>Kick-off for IT Service Management projects </li></ul></ul><ul><ul><li>Demostrate behavioral efficiency in operational processes </li></ul></ul>
  4. 4. Common goals & division of labour Information-dissymmetry Leadership Internal communication at work Behavior under Stress Resistance against change Barriers of knowledge transfer Conflict handling in teams Malpractice <ul><li>Soft Skills </li></ul><ul><li>Group dynamics </li></ul><ul><li>Leadership </li></ul><ul><li>Communication Design </li></ul><ul><li>Prozess Design </li></ul><ul><li>Management of Organizational Interfaces </li></ul><ul><li>Change Management </li></ul>Optional Learning Targets What can be expierenced
  5. 5. General Information <ul><li>1-4 Groups of 5-9 Players are in charge for identical Fun Parks </li></ul><ul><li>Duration: from ½ - 3 Days (depending on the degree theoretical input and reflection) </li></ul><ul><li>The management team consists of the following roles: </li></ul><ul><ul><li>Park Manager </li></ul></ul><ul><ul><li>Control Room </li></ul></ul><ul><ul><li>Technical Support </li></ul></ul><ul><ul><li>Operating Business </li></ul></ul><ul><li>Overall objective within the Game: Maximize profit by optimizing operational availability </li></ul><ul><ul><li>Success Drivers: customer satisfaction, appeal of park attractions </li></ul></ul>
  6. 6. Amusement Park Simulation <ul><li>Computer-supported group simulation for 6-36 participants in 1 to 4 competing teams </li></ul><ul><li>Participants step in the role of the management team of an amusement park. </li></ul><ul><li>Full flexibility to tailor simulation process and challenge levels to specific target groups </li></ul>Error Message Solution Code Activity Control Room Technical Support Park Manager Operating Business <ul><ul><li>Managerial Responsibility </li></ul></ul>
  7. 7. Benefits of FortFantastic <ul><li>FortFantastic can be used to: </li></ul><ul><li>Provide a dynamic environment for leadership and team building seminars. </li></ul><ul><li>Improve collaboration within organizations. </li></ul><ul><li>Demonstrate the value of process management. </li></ul><ul><li>Add an exciting game component to your training programmes </li></ul><ul><li>Provide a number of light bulb moments for the participants. </li></ul>
  8. 8. ITIL Processes covered by Fort Fantastic
  9. 9. Unique Fort Fantastic Features Each Gaming option has a clearly defined bottom line impact Dashboard provides real-time transparency of results Motivation & Engagement Different teams compete under comparable conditions Day wise simulation of periods Interesting & challenging scenario Competition & Fun Pressure & Drive Visibility of Cause and Effect Learning Success Teambuilding Role based interaction
  10. 10. First hand experience provides substantial insights <ul><li>ITIL Foundation classroom teaching may provide necessary knowledge transfer but rarely firm convictions to change operational routines </li></ul><ul><li>Compared to “tell & test” teaching, Fort Fantastic provides a 'fun' way to get people understand what ITIL is, why it is necessary and to appreciate the benefits. </li></ul><ul><li>Fort Fantastic illustrates challenges of operating a technical infrastructure in a real life situation </li></ul><ul><li>Practical experience and positive encounter helps to establish broad organizational support and overcome resistance to change </li></ul>“ Fort Fantastic gave me a better understanding ITIL than the entire ITIL Foundation classroom course!” Feedback from Otto Betz (T-Systems GmbH, Germany, September 2010)
  11. 11. Seminar Structure <ul><li>Enable participants: </li></ul><ul><li>Introduction of the scenario </li></ul><ul><li>Rules </li></ul><ul><li>Material </li></ul><ul><li>Logic </li></ul><ul><li>Ensure sustainable learning outcomes: </li></ul><ul><li>What was experienced? </li></ul><ul><li>How does that relate to Reality? </li></ul><ul><li>What can be taken away? </li></ul><ul><li>How to proceed to improve? </li></ul><ul><li>… </li></ul>1 h 4 h 1 h Overall Group Discussion Rd1 Rd2 Rd6 R E F L E X I O N . . . Briefing Simulation Debriefing
  12. 12. Seminar Structure Briefing Simulation Debriefing Rd1 Rd2 30 min 1,5 h 45 min REFLECTION <ul><li>Basic reflections spark awareness </li></ul><ul><li>Suggestions for improvement </li></ul>Rd1 Rd2 Rd3 Rd4 1 h 5 h 4-6 h Briefing Simulation Debriefing R E F L E C T I O N <ul><li>In-depth analysis lead to understanding </li></ul><ul><li>Input by the Facilitator </li></ul><ul><li>Focus on individual behavior pattern </li></ul><ul><li>Strategies for improvement </li></ul>
  13. 13. The Scenario: Fun Park <ul><li>Operating in summer months from April to September </li></ul><ul><li>14 Attractions, </li></ul><ul><li>Capacity appr. 22.000 Rides / Day </li></ul><ul><li>5.500 Visitors daily </li></ul><ul><li>Entrance fee 16,- </li></ul><ul><li>Customer Satisfaction: 75% </li></ul><ul><li>Margin P 0 : appr. 10% </li></ul>
  14. 14. Fields of Application <ul><li>Organizational Behaviour. </li></ul><ul><li>Organization Theory </li></ul><ul><li>Process Management </li></ul><ul><li>Communication </li></ul><ul><li>IT-Management </li></ul><ul><li>Leadership </li></ul>
  15. 15. Learning Objectives Learning Outcomes of FF – Seminars include Target Audience <ul><li>Understanding the need for Process Management </li></ul><ul><li>Antecedents of task-related communication </li></ul><ul><li>Challenges connected with team leadership </li></ul><ul><li>Methods to handle interfaces of administrative processes </li></ul><ul><li>Value of IT Service Management </li></ul><ul><li>Benefits resulting from adopting Best Practice Frameworks (ISO 20000, ITIL, MOF, Cobit) </li></ul>All levels of employees who actively participate in teams and/or experience the need for effective task-related communication in business processes Industries Information Technology Financials Health Care Telecom Services Energy Trans-portation
  16. 16. T E A M S Competition Competition Context of the Simulation

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