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Customer Delight & Management Skills_Eagles Learning


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Customer Delight & Management Skills_Eagles Learning

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Customer Delight & Management Skills_Eagles Learning

  1. 1. ©Eagles Learning, All rights reserved Customer Delight & Management Skills Program Overview: In today’s highly competitive markets where products and services are similar, putting the customer first is a key strategy for building the business. Managing relationships with customers has become a critical organizational competency. This program takes participants through winning strategies for acquiring and retaining customers by leveraging the latest technologies. Satisfied customers are generally loyal customers who give repeat business and recommend your business to others. However, while most businesses attempt to provide good service, they may not achieve this. This course will teach participants how to select the right tools for the business so it can grow. It will challenge participants to address these issues in a practical way that clarifies the relationship between customer care and overall business strategy. Program Objectives: After attending this program, participants will be able to: 1) Appreciate the importance of customer service 2) Build rapport and communicate with customers 3) Identify the components of good customer service 4) Use active listening techniques while handling customer queries 5) Demonstrate capability of identifying and handling different types of customers 6) Recognize the business implications of building positive relationships with clients 7) Recognize how outstanding customer service can be a source of competitive advantage Suggested Program Duration: Modular Offering – 4 days (8 modules of 4 Hrs each) Participant Profile: New induction, Managers with 3 to 7 years of experience