CRT: Top 25 Reasons, Why buyers
are cautious about eCommerce
By Prabhjot Singh Sood
eCommerce Trainer from New Delhi, Indi...
1. Credibility, Refer-ability & Trust
2. Lack of complete details of seller address
& telephone/mobile number
3. About Us ...
5. Secured transactions assurance,
6. Seller terms & conditions not clear, either
vague or too complicated/legalistic
7. R...
9. Product images are not clear, small/lack
of clarity
10.Limited view-angles of product
11.Images are heavily edited usin...
13.Content & description is not complete
14.Product attributes are not mentioned as a
priority in sequence
15.Ask seller a...
17.There is no feedback
18.Complaints & negative feedbacks are not
addressed
19.The name of owner, partners, proprietor
is...
21.The product sold are cheap replicas or
duplicates
22.Discount on bulk buying is not available
23.Look & Feel of website...
By Prabhjot Singh Sood
eCommerce Trainer from New Delhi, India
www.PrabhjotSood.co.in
Mail: PrabhjotSood@gmail.com
Tel: +9...
CRT Credibility Referability Trust Top 25 Reasons Why buyers are cautious about eCommerce
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CRT Credibility Referability Trust Top 25 Reasons Why buyers are cautious about eCommerce

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CRT Credibility Referability Trust Top 25 Reasons Why buyers are cautious about eCommerce

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CRT Credibility Referability Trust Top 25 Reasons Why buyers are cautious about eCommerce

  1. 1. CRT: Top 25 Reasons, Why buyers are cautious about eCommerce By Prabhjot Singh Sood eCommerce Trainer from New Delhi, India www.PrabhjotSood.co.in Mail: PrabhjotSood@gmail.com Tel: +91 85 1004 2055
  2. 2. 1. Credibility, Refer-ability & Trust 2. Lack of complete details of seller address & telephone/mobile number 3. About Us page is either non-existent, difficult to find, incomplete or too confusing & complicated. 4. Lack of multiple payment options (acceptance of credit cards, gift cards, netbanking, NEFT, COD, EMI, Cheque/Draft, PayPal)
  3. 3. 5. Secured transactions assurance, 6. Seller terms & conditions not clear, either vague or too complicated/legalistic 7. Return policy & shipping charges are not explained 8. Time to dispatch product, delivery time, shipping courier logistics partner is not mentioned
  4. 4. 9. Product images are not clear, small/lack of clarity 10.Limited view-angles of product 11.Images are heavily edited using Photoshop 12.Distracting & inappropriate inclusion of other elements in images
  5. 5. 13.Content & description is not complete 14.Product attributes are not mentioned as a priority in sequence 15.Ask seller a question involves lot of steps 16.Language; Any language/English is not correct
  6. 6. 17.There is no feedback 18.Complaints & negative feedbacks are not addressed 19.The name of owner, partners, proprietor is not mentioned 20.Easy to reach mobile no is not mentioned
  7. 7. 21.The product sold are cheap replicas or duplicates 22.Discount on bulk buying is not available 23.Look & Feel of website is not good 24.Website is too slow to open on broadband & mobile 25.Assurance about genuine authentic product purchase from seller is not there
  8. 8. By Prabhjot Singh Sood eCommerce Trainer from New Delhi, India www.PrabhjotSood.co.in Mail: PrabhjotSood@gmail.com Tel: +91 85 1004 2055

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