IT at HSBC Bank


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IT at HSBC Bank

  1. 1. )
  2. 2.  The Honkong and Shanghai Banking Corporation Ltd (HSBC) was founded by Scot Thomas in 1865. HSBC is one of the largest banking and financial service organization with its headquarter in London. It has more than 3 lakh employees and is present across 87 countries. It was established to finance growing trade between Europe, India and China.
  3. 3.  Lack of integration among different branches. High customer service lag time. High service delivery cost. Less Customer centricity.
  4. 4.  Clear information regarding the organizational structure of the company to the employees. Clarity of the factors which define the organizational structure of the company, such as- Personal financial services Commercial banking, Global banking and markets, Private banking
  5. 5. Global Payments and Cash ManagementIt pertains on 4 important features- Integrated receivables solutions (IRS) National Network Collections (NNC) Wholesale Lockbox (WLB) Integrated Payments Solutions (IPS) Liquidity Management Solutions Integrated Delivery Channels (IDC).
  6. 6. Cheque Outsourcing Service (COS) It allows full outsourcing of check disbursement requirements and offers producing local and cross- border cashier‟s orders and company checks.Marketing management system It focuses on integrated delivery channels, for example internet banking platform.
  7. 7. Host-to-host connection It enables the corporate and institutional clients to manage transmission of huge volumes of information and transaction instruction to the company. This helps the company to cater the ever changing environment of global banking.
  8. 8. Features of desktop management are- Deployment of new software. Distribution of software updates. Support for roaming user desktops. Billing of IT asset to business unit.
  9. 9.  Proactively monitoring “Critical Window Services”. Microsoft operation manager subjects active directory to highly granular levels of continuous monitoring. Operation manager management packs system management server and Active directory. Easy to implement.
  10. 10.  High reliability and security. Reduction in desktop cost of ownership. Improved customer service. Strong integration with the rest of the infrastructure.
  11. 11. HSBC adopted the CRM system in order to maximize customer convenience and provide anytime, anywhere and anyhow banking.Features- Streamlining the collection of data Segmentation and targeting of potential customer. Suggestion for improvement Instant communication service on web. Technology and infrastructure enhancement.
  12. 12.  HSBC actively relies on data warehousing for business intelligence in the risk analysis area. It aimed at creating the concept of „One Data‟ in the organization. The exponential use of the warehouse by a large number of employees which led to collapse of warehouse in 2007. To resolve the issue, strategy of duplicate warehouse for reporting used but unsuccessful. Thus tie up with Teradata to redeploy its warehouse on the new server technology.
  13. 13.  It is extensively used by marketing segment to cross-sell products. Data mining combined with historical data is used to predict customer‟s future needs. It is also used to present new ideas to people. Its impact is seen in increased customer loyalty. Besides, data mining has also led to reduced direct mail costs.
  14. 14.  Integrated management system, it enables the company to adopt quality management and avoid duplicating efforts and conflicting objectives. Real time communication between different department was insured. This technology enables all of the decision-maker to be connected at anytime. This unified communication is considered as key for operating One HSBC.