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Giving feedback

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Slides to accompany a bite-size training session on giving feedback in a balanced and constructive way. Full training materials including Session Leaders Notes, Delegate Workbook and any Activity handouts can be purchased licence-free from http://www.power-hour.co.uk/trainingmaterialsshop. Prices start from £30 + VAT

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Giving feedback

  1. 1. Give Effective Feedback Http://www.power-hour.co.uk – Bite Size Training Materials Give Effective Feedback
  2. 2. Give Effective Feedback Http://www.power-hour.co.uk – Bite Size Training Materials 2012 By the end of the Power Hour you will be able to: • Describe the characteristics of effective feedback • Identify what stops you from giving regular feedback to others • Structure feedback to ensure that it is useful, and delivered fairly
  3. 3. Give Effective Feedback Http://www.power-hour.co.uk – Bite Size Training Materials 2012 Why DON’T we Give Feedback? It’s not my place to give feedback. The other person might not welcome the feedback. I don’t know how to give feedback well. People should know what they should be doing. I don’t want the person to react angrily. It’s not up to me to decide what is/is not right. It’s not that important. If I say nothing, it will probably sort itself out. People know when they’ve done a good/bad job. They shouldn’t need telling. I like the person, and don’t want to upset them.
  4. 4. Give Effective Feedback Http://www.power-hour.co.uk – Bite Size Training Materials 2012 Characteristics of Effective Feedback Balanced Observed Objective Specific Timely
  5. 5. Give Effective Feedback Http://www.power-hour.co.uk – Bite Size Training Materials 2012 Structuring Feedback Positive Constructive Moving Forward
  6. 6. Give Effective Feedback Http://www.power-hour.co.uk – Bite Size Training Materials 2012 Structuring Feedback Incident • What actually happened • What did you see or hear? Result • The impact this had on you, others or the objective. • Focus on FACTS or the effect it had on you – no-one can argue with this Suggestion • What the person should keep doing (for positive feedback), or do differently next time (for negative feedback)
  7. 7. Give Effective Feedback Http://www.power-hour.co.uk – Bite Size Training Materials 2012 Above all else…. Tackle the Ball…Not the Player!
  8. 8. Give Effective Feedback Http://www.power-hour.co.uk – Bite Size Training Materials 2012 Make it Work at Work What are you going to DO as a result of this Power Hour Session?
  9. 9. Give Effective Feedback Http://www.power-hour.co.uk – Bite Size Training Materials 2012 These slides have been produced as an optional resource to support a Bite-Size Training session on this subject. A full set of materials, including detailed Session Leader’s Guide, Delegate Workbook and supporting activities can be purchased from our Training Shop Our Training materials are licence-free, but are for use by the purchaser only. They CANNOT be passed or sold on.

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