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Jade Alsop
Policy in Practice
How data can help identify
people at risk of homelessness
Westminster Briefing
21 November 2...
Agenda
• Introduction
• How we get insights from data
• Case studies:
1. Croydon Council
2. Luton Council
3. Barking and D...
3
Give the best support you
can to help people
A team of
professionals
with extensive
knowledge of the
welfare system
who are
passionate about
making social
policy work
...
Risks to financial resilience
Unknown:
• General election
• Brexit
Known:
• Current welfare reforms programme
• Current le...
Building financial resilience
EngageIdentify Track
people who need your
support the most
the impact of policy and
effectiveness of
interventions
your re...
We work with household-level data
Housing Benefit / Council Tax data, household
level arrears / debt data from local autho...
Our analytics
We analyse the living
standards of households
now, and model their
predicted living
standards in 2023
This a...
101010
How Croydon Council are using their data
to uncover vulnerability
Step 1.
34,186
low-income
households in
Croydon
www.policyinpractice.co.uk
Step 2.
6,108
are
unemployed
with children
www.policyinpractice.co.uk
Step 3.
316
live in the
Thornton
Heath ward
www.policyinpractice.co.uk
Step 4.
93 are on
Universal
Credit,
15 will be
worse off
www.policyinpractice.co.uk
Step 5.
Focus on one
household
Step 6.
Engage
through
tailored
support
Step 7. Track the impact of your intervention
778 households (10.5% of 7,413) moved into work
181818
Some other case studies
Prevention and reducing homelessness
Activity
HRA puts new
responsibilities on
councils… but 56 days is
too late.
Luton us...
Understanding and tackling arrears
Activity
Identified people in rent
and Council tax arrears
Outreach campaign
targeted s...
Growing financial resilience
Activity
Analysed Housing Benefit
and Council Tax Reduction
data
Identified £20 million in
un...
Proactive tenant support
Activity
Lettings team: tenancy
affordability
Collections and Prevention
team: evidence and
arrea...
www.policyinpractice.co.uk
Thank you
Jade Alsop
jade@policyinpractice.co.uk
07551 165172
0330 088 9242
hello@policyinpract...
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How data can help identify people at risk of homelessness

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Jade Alsop, Commercial Director of Policy in Practice was invited to speak at the Westminster Briefing in November 2019 to illustrate 'How data can help identify people at risk of homelessness'.

This presentation focused on how our Benefit and Budgeting Calculator helps our clients to draw valuable insights from their datasets.

Jade highlighted client case studies to show how Croydon Council, Luton Council, Barking and Dagenham Council, Royal Borough of Greenwich Council and the Guinness Group have all used their data to uncover vulnerability and proactively target support to those at risk.

For further information visit www.policyinpractice.co.uk, call 0330 088 9242 or email hello@policyinpractice.co.uk.

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How data can help identify people at risk of homelessness

  1. 1. Jade Alsop Policy in Practice How data can help identify people at risk of homelessness Westminster Briefing 21 November 2019
  2. 2. Agenda • Introduction • How we get insights from data • Case studies: 1. Croydon Council 2. Luton Council 3. Barking and Dagenham Council 4. Royal Borough of Greenwich Council 5. Guinness Group
  3. 3. 3 Give the best support you can to help people
  4. 4. A team of professionals with extensive knowledge of the welfare system who are passionate about making social policy work We help local authorities use their household level data to identify vulnerable households, target support and track their interventions We develop software that engages people. We identify the actions people can take to increase their income, lower their costs and build their financial resilience
  5. 5. Risks to financial resilience Unknown: • General election • Brexit Known: • Current welfare reforms programme • Current levels of financial resilience
  6. 6. Building financial resilience
  7. 7. EngageIdentify Track people who need your support the most the impact of policy and effectiveness of interventions your residents with targeted support
  8. 8. We work with household-level data Housing Benefit / Council Tax data, household level arrears / debt data from local authorities Data is processed by our Benefit and Budgeting Calculator Detailed view of household-level financial circumstances now and in the future Councils identify and engage households at risk before a crisis occurs
  9. 9. Our analytics We analyse the living standards of households now, and model their predicted living standards in 2023 This allows us to identify households who are coping now, but will be struggling in the future
  10. 10. 101010 How Croydon Council are using their data to uncover vulnerability
  11. 11. Step 1. 34,186 low-income households in Croydon www.policyinpractice.co.uk
  12. 12. Step 2. 6,108 are unemployed with children www.policyinpractice.co.uk
  13. 13. Step 3. 316 live in the Thornton Heath ward www.policyinpractice.co.uk
  14. 14. Step 4. 93 are on Universal Credit, 15 will be worse off www.policyinpractice.co.uk
  15. 15. Step 5. Focus on one household
  16. 16. Step 6. Engage through tailored support
  17. 17. Step 7. Track the impact of your intervention 778 households (10.5% of 7,413) moved into work
  18. 18. 181818 Some other case studies
  19. 19. Prevention and reducing homelessness Activity HRA puts new responsibilities on councils… but 56 days is too late. Luton use their data to identify those e.g. in arrears, in shortfall, worse off on UC. Pooled with other data to enhance predictive capability “It makes no sense at all to wait until someone is in crisis. Interventions become less effective & engagement harder.” Data insights Return on investment 78 households identified initially Proactive outreach engaged 52 people in the first wave of calls. 42% of people took up the offer of support to increase their income. Fewer homelessness applications (£7.5k) and 10% fall in TA.
  20. 20. Understanding and tackling arrears Activity Identified people in rent and Council tax arrears Outreach campaign targeted support Changes tracked over time “Data is central to building the case for change. We need to understand how well we’re doing.” Data insights Return on investment 87% were prevented from increasing their total arrears 38% reduced their arrears by £645 avg per household Based on June and Nov data sets, arrears position improved by £39,984.61
  21. 21. Growing financial resilience Activity Analysed Housing Benefit and Council Tax Reduction data Identified £20 million in unclaimed benefits Outreach programme to encourage benefit take up Data insights Return on investment Food bank usage +1% in Greenwich vs +20% benchmark. Better use of limited support Measurable increase in living standards Services designed around prevention “LIFT has given us the opportunity to do targeted take-up work to increase the income of our residents.”
  22. 22. Proactive tenant support Activity Lettings team: tenancy affordability Collections and Prevention team: evidence and arrears collection Customer support team: maximise income and support appeals “The Benefit and Budgeting Calculator has been fundamental in preparing our customers for UC.” Data insights Return on investment “The customer will be £7,000 a year better off. Without the BBC we wouldn't have known as the customer wasn’t in arrears, she was paying and didn't know she could claim any benefits.”
  23. 23. www.policyinpractice.co.uk Thank you Jade Alsop jade@policyinpractice.co.uk 07551 165172 0330 088 9242 hello@policyinpractice.co.uk

Jade Alsop, Commercial Director of Policy in Practice was invited to speak at the Westminster Briefing in November 2019 to illustrate 'How data can help identify people at risk of homelessness'. This presentation focused on how our Benefit and Budgeting Calculator helps our clients to draw valuable insights from their datasets. Jade highlighted client case studies to show how Croydon Council, Luton Council, Barking and Dagenham Council, Royal Borough of Greenwich Council and the Guinness Group have all used their data to uncover vulnerability and proactively target support to those at risk. For further information visit www.policyinpractice.co.uk, call 0330 088 9242 or email hello@policyinpractice.co.uk.

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