Policy in Practice’s analysis estimates that the average hit faced by low income households, on top of existing pressures, will be over £40 per week by 2020. More households are now ‘can’t pay’s rather than ‘won’t pay’s.
Income collection teams have a responsibility to help both their clients and their customers, both of whom are feeling the pinch. As an ethical enforcement agency, Phoenix recognises that they can support people by helping them to better understand their financial position and find ways to increase income and lower expenditure, prior to enforcement action.
Using Policy in Practice’s Benefit and Budgeting Calculator they are bringing welfare support together, around the customer. Early results after 4 months are extremely promising.
For more details visit www.policyinpractice.co.uk, call 0330 088 9242 or email email@example.com.