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Designing effective data-led local authorities


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In this Policy in Practice webinar Deven Ghelani and Louise Murphy were joined by Mark Fowler, Community Solutions Director for London Borough of Barking and Dagenham to talk about designing effective data-led local authorities.

Today's forward thinking local authorities are adopting a data led approach to deliver the highest quality, people-centred services for their residents. By applying smart analysis techniques to their data, councils are developing big ideas for change that are working in their areas.

In the latest of our webinars showcasing how public sector administrative data is being used for good, join us to hear how our guest speakers are using data to transform their organisations intelligently.

Listen back to hear how data analysis has:

- Helped redesign corporate strategy
- Enabled services to be redesigned around residents
- Evidenced service need that's driven decision making

To find out more visit, email or call 0330 088 9242

Published in: Data & Analytics
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Designing effective data-led local authorities

  1. 1. Designing effective data-led local authorities Wednesday 29 January Policy in Practice webinar
  2. 2. Housekeeping ● Audio check ● Please ask questions ● Polls and a survey ● Aim to finish by 12:00
  3. 3. Today’s speakers Deven Ghelani Director and founder Policy in Practice Mark Fowler Director of Community Solutions London Borough of Barking & Dagenham Louise Murphy Policy & Data Analyst Policy in Practice
  4. 4. Give the best support you can to help people on their way
  5. 5. We help organisations in three ways Policy Software Analytics Use our policy expertise to drive change Grow the financial resilience of the people you help Get the right support to those who need help most
  6. 6. 666 Over to Deven
  7. 7. Agenda ● The background to working with London Borough of Barking and Dagenham ● How Barking and Dagenham use data strategically and operationally to: ○ Re-organise services around residents ○ Identify and engage low income households proactively ○ Track the impact of policy and effectiveness of interventions You will learn: ● The rationale for Community Solutions and the outcomes achieved to date ● Tools used to identify vulnerability, target support and track change ● The barriers to change faced by other councils and how to overcome them ● Questions and next steps
  8. 8. Background to working with Barking and Dagenham ● Policy in Practice has been working with Mark Fowler since 2015 ● Mark moved to the London Borough of Barking and Dagenham in 2017; leading Community Solutions ● Identify vulnerability and target support to prevent crisis before it happens ● Track the impact of policy and effectiveness of interventions ● Cabinet Office sponsored Re-imagine Debt programme ● Tracking the impact community solutions has on outcomes; to a ‘Treasury / FD’ level of robustness “Data is central to building the case for change. We need to understand how well we’re doing. Policy in Practice are helping us to track outcomes to evidence the impact of our new approach.” Mark Fowler Community Solutions Director LB Barking and Dagenham
  9. 9. 999 Poll 1: Where are you on your data transformation journey?
  10. 10. 111111 Over to Mark
  11. 11. A borough not standing still ● 16 million people have less than £100 in savings ● 15% of the UK population have no savings at all ● 1 in 10 of us spend more than we earn ● In LBBD the problem is particularly serious ● Poverty is higher here than anywhere else in London ● More than 1 in 10 people in the borough owe money to the council ● Youngest population in London ● Dynamic and diverse population “Too many of our residents experience high levels of debt. It causes a massive problem for them and it's one of the root causes of why they end up in distress and then need help more widely.” Chris Naylor Chief Executive LB Barking and Dagenham
  12. 12. Homes and Money Hub ● Set up in April 2018 ● Multi agency team of 20 officers from the council and partners (JCP, CAB) situated within learning centre in Barking ● Invite people in, all sit round the table, discuss the person’s journey out of the situation ● That journey could take 12, 18, 24 months ● Intervene now to avoid crisis where no one wins “Debt doesn't discriminate. You may go through life thinking it's never going to affect you and then suddenly it does. People who come in here talk about how a weight has been lifted off their shoulders.” Gill Wilson Service Manager Homes and Money Hub
  13. 13. Data driven strategic reorganisation ● Rising demand for services driving up costs, coupled with falling budgets ● Internal restructure aligning teams to ○ look outwards and ○ focus resources around helping people to help themselves ● Community Solutions looks after 16 key service areas including: ○ Housing ○ Money ○ Debt ○ Children ○ Families ○ Health
  14. 14. 151515 Over to Louise Using LIFT to track the customer journey for the Cabinet Office
  15. 15. The ReImagine Debt Project followed 39 households. Keeping in touch with them and tracking their arrears and other outcomes proved labour intensive. This approach was unlikely to scale. The LIFT platform was introduced to ReImagine Debt in 2017. Both Newcastle and Barking and Dagenham councils were using it to pool debt data, identify and engage vulnerable households, and track outcomes for individuals and cohorts. They used LIFT to understand the effectiveness of their debt advice interventions. Reimagine Debt reduced arrears Newcastle and Barking and Dagenham use LIFT to track the outcomes of low income residents following an intervention
  16. 16. The project shows what we can learn from tracking households over two years ● Huge credit goes to the teams at Newcastle and Barking and Dagenham, along with the Cabinet Office. They stuck with the project through its various iterations, investing in both the support and evaluation throughout that time. LIFT was able to successfully find 90% of households through benefits administration data, and to track 70% of them for a full year. ● 16 households saw their arrears fall; 7 saw their arrears rise; ● There was a positive impact on a wider range of other outcomes including employment and benefit take-up; ● The project achieved better outcomes when compared to a control group. ● The sample size was not large enough to show with certainty that the intervention drove the improved outcomes. The next step is to scale this out to Community Solutions Findings and next steps
  17. 17. Identify Engage Track People who need your support the most Your residents with targeted support The impact of policy and effectiveness of interventions
  18. 18. 191919 Poll 2: What's stopping you implementing prevention activity?
  19. 19. What’s happening now in Community Solutions? • 15 residents have been approached, 11 by phone, 4 by text. • 5 have met with a Hub worker. • 2 are meeting with the worker next week. Of these • 3 have had an SDP award of £65.85 per week plus backdates totalling £20,018. • 1 has had ESA uprated from £73.10 per week to £102.15 plus backdate of £2,000 • 1 has had a PIP award of £87.65 mobility and £61.20 disability (SDP not eligible, but Carers Allowance to be checked) Mr S met with a Hub worker to discuss his entitlement to SDP. The Hub worker undertook a full income and expenditure assessment with him in addition to a benefit entitlement calculation. Mr S has been awarded SDP of £65.85 per week and had £2,018 backdated. Mr S also received support to access • a Blue Badge • a different energy provider • a foodbank voucher • the Community Food Club His Council Tax arrears have been cleared and his rent arrears that were £2,920 is now down to £1,899.98 with a payment plan in place of £60 every fortnight which he is keeping up-to-date with. Mr S and his sister were very grateful, he said had we not intervened with the SDP they would never have known about it. Mr S had been struggling and could not afford food and went hungry at times.
  20. 20. Low Income Financial Tracker (LIFT) Through the use of LIFT ComSol and Elevate have been able to target low income households who have been identified as eligible for welfare benefits, but are not claiming. Pension Credit Online Pension Credit calculations undertaken for 361 customers who were of Pension Credit age but hadn’t claimed. Bespoke letters were sent to each customer telling them what they could receive if they claimed Pension Credit as an additional income. 72 invitations were sent prior to the introduction of the mixed age couple legislation change. The combined effect is that 42 households are now claiming pension credit of these 7 of these households were mixed-age couples that have claimed before the deadline. ● £925 on average per month in extra income has been received by each of the 42 households who have claimed Pension Credit ● £11,100 on average per annum per household ● Combined total average for 42 households per annum is £466,200.
  21. 21. 232323 Questions and answers
  22. 22. ● BBC Radio 4’s ‘The Fix’ looking at Debt and Poverty in Barking and Dagenham ● Share the LIFT dashboard demonstration - tracking the effectiveness of an intervention ● Download LIFT flyer ● Follow up email with webinar recording and slides, with links Short survey to follow: ● We value your feedback ● Ask further questions ● Find out more about LIFT ● Sign up for our next webinar Hear more
  23. 23. 252525 Thank you Mark Fowler Community Solutions Director London Borough of Barking and Dagenham Deven Ghelani Louise Murphy 0330 088 9242