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Digital Transformation: Is Public Sector Following the Enterprise 2.0 Paradigm

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  1. 1. Panagiotis Kokkinakos Ourania Markaki Sotirios Koussouris John Psarras DSSLAb , National Technical University of Athens DTGS 2016 - St. Petersburg, Russia
  2. 2. Facts  State of the art technologies, like cloud-based services, mobile computing, social software and data analytics revolutionize the everyday operations of modern organizations in every possible level and way.  Organizations increasingly invest money and effort in order to digitize processes, products and offerings. Related Concepts Digital Supply Chain Application Integration Mobility Management Knowledge Work Automation e-Service Design Digital Artefact 24 June 2016 DTGS 2016 - St. Petersburg, Russia Digital transformation is “the realignment of, or new investment in, technology and business models to more effectively engage digital customers at every touchpoint in the customer experience lifecycle” (Altimeter Group, 2014)
  3. 3.  The Digital Business/Enterprise …is the creation of new business designs by blurring the digital and physical worlds …enables and unprecedented convergence of people, business, and things that disrupts existing business models (Gartner, 2014) …leverages a range of digital technologies to drive revenue and create value for customers via innovative business strategies, processes and interactive experiences …empowers buyers and sellers through data and collaboration, enabling analytics-based insights and behaviors, and the on-going creation (and enhancement) of digital offerings. …optimizes how, when, and where business is done using a dynamic array of Cloud- enabled resources – with improved means of managing and monetizing those resources and the processes in which they are used • Digital Skills, Capabilities & Infrastructure • Digital Culture & Mentality • Defining Aspects • Digital Marketplace / Economy / Value Chain • Digital Leadership / Strategy  The Digital Business/Enterprise 24 June 2016 DTGS 2016 - St. Petersburg, Russia
  4. 4. Steps towards digitization Phases of the digital enterprise (Accenture, 2014) (Deloitte, 2014) 24 June 2016 DTGS 2016 - St. Petersburg, Russia
  5. 5. 24 June 2016 Early Developing Maturing Strategy Aimed at cost reduction Aimed at improving customer experience and decision making Aimed at fundamental transformation of processes Leadership Lacks awareness and skills Digitally aware Digitally sophisticated Workforce development Insufficient investment Moderate investment Adequate investment User focus Absent Gaining traction “Central” to digital transformation Culture Risk averse; disintegrated Risk tolerant; accommodates innovation and collaboration Risk receptive; fosters innovation and collaboration DTGS 2016 - St. Petersburg, Russia
  6. 6. Indicators’ Selection Countries’ Sample Selection Data Import and Visualization Results’ Elicitation  Open  Credible  Diachronically available and recent  Germany  Greece  Spain  United Kingdom  Russian Federation  Digital Adoption Index  Digital Evolution Index 24 June 2016 DTGS 2016 - St. Petersburg, Russia
  7. 7.  Issued by the World Bank  Measure of digital technology diffusion across three segments of the economy: businesses, people and governments  Reflects the extent to which digital technologies are available and adopted by all three key agents in an economy  Robust, based on actual data  Addressed to policy makers to benchmark countries and design nuanced digital strategies with differentiating policies to promote digital adoption across different user groups Digital Adoption Index (DAI) Business DAI Business Websites (%) Secure Servers (per million) Download Speed (Kbps) 3G Coverage (%) People DAI Internet Access at Home (%) Mobile Access at Home (%) Government DAI Core Administrative Systems Digital Identification Online Public Services 24 June 2016 DTGS 2016 - St. Petersburg, Russia
  8. 8.  Created by The Fletcher School, in collaboration with MasterCard Worldwide and DataCash  Analyses the key underlying drivers and barriers that govern a country’s evolution into a digital economy  Digital evolution is not governed by just one, two or few silver bullets (e.g. technology, government regulation, consumer behavior or fulfilment networks); instead digital readiness is the result of the interplay of several factors. Supply Conditions Demand Conditions Institutional Environment Innovation and Change Access Infrastructure Consumer Profile Government Effectiveness Ecosystem Attractiveness & Competitive Landscape Transaction Infrastructure Financial Savviness Government and Business Environment Extent of Disruption Fulfillment Infrastructure Internet and Social Media Savviness Government and Digital Ecosystem Startup Culture 24 June 2016 DTGS 2016 - St. Petersburg, Russia
  9. 9. 0 0.1 0.2 0.3 0.4 0.5 0.6 0.7 0.8 0.9 1 Germany Greece Russia Spain United Kingdom Business DAI Government DAI 24 June 2016 DTGS 2016 - St. Petersburg, Russia
  10. 10. 20.00 25.00 30.00 35.00 40.00 45.00 50.00 55.00 60.00 2008 2009 2010 2011 2012 2013 Germany Greece Russian Federation Spain United Kingdom 24 June 2016 DTGS 2016 - St. Petersburg, Russia
  11. 11.  The shift towards digitized processes and offerings is nowadays a core quality of modern and competitive enterprises  Is the public sector eventually following the Enterprise 2.0 paradigm?  Digital Adoption Index: in order to be able to state that the public sector does follow the Enterprise 2.0 paradigm, more specific types of information have to be taken into account.  Digital Evolution Index: interesting assumptions accrue - the digital trajectory of the countries under consideration has to be analyzed over a longer time frame  The analysis can be broadened towards  considering more countries  updating the results over time  constructing, calculating and visualizing additional indicators  The public sector needs to extend its role from one that that is expected to ensure stability, resilience and continuity to one that additionally embraces a strategic and systematic effort to manage emergence of and create positive change, or simply put to innovate. 24 June 2016 DTGS 2016 - St. Petersburg, Russia
  12. 12. 24 June 2016 DTGS 2016 - St. Petersburg, Russia