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Sustainable fine finishing and cosmetic repair for facilities management


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Specialising in Facilities Management - Maintenance and Repairs, Plastic Surgeon can restore almost any damaged interior or exterior surface in buildings across the UK.

Established for over 20 years, the company was one of the founders of the fine finishing sector, now employing over 100 staff based at its headquarters in Devon and operating from seven regional centres throughout the UK.

Thanks to specialist training the company’s finishers are expert in repairing and fine finishing practically any material including;

• Facilities Management Window Repairs
• Facilities Management UPVC Repairs
• Facilities Management Bath Repairs
• Facilities Management Worktop and Work Surface Repairs
• Facilities Management Plastic Repairs
• Facilities Management Wood Repairs
• Facilities Management Stainless Steel Repairs
• Facilities Management Ceramic Repairs
• Facilities Management Laminate Repairs
• Facilities Management Enamel Repairs

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Sustainable fine finishing and cosmetic repair for facilities management

  1. 1. Sustainable fine finishing and cosmetic repair for facilities management<br />
  2. 2. Accidental wear and tear is a significant factor for facilities managers in the running costs of almost all establishments.<br />
  3. 3. Damage can occur to almost any surface in a building including:Doors, windows, worktops, tiles, cladding panels, pillars, plasterwork etc.<br />Fixtures such as desks, counters, bathroom suites and appliances can all suffer damage which may render them unserviceable.<br />
  4. 4. Plastic Surgeon’s specialist cosmetic repairs help facilities managers:<br />save time rapid response and immediate on site repairs<br />save money no need to replace, simply repair<br />save hassle replacement often requires considerable organisation and disruption<br />save face helping you deliver on time and within budget<br />
  5. 5. Cosmetic repair doesn’t interfere with the normal operational life of a building.<br />Doesn’t result in costly downtime usually caused by traditional maintenance work.<br />Repairs are carried out in-situ, so no need for disruptions and costs associated with replacing damaged items.<br />
  6. 6. Repairing items such as windows, work-surfaces, wash-basins and fitted furniture, avoids the need to make good or replace surrounding plasterwork, tiles or other substrates.<br />Cosmetic repair is the fast, straightforward and cost-effective solution. <br />
  7. 7. Plastic Surgeon can sort out ‘snagging’ issues in new build premises<br />Rectify wear and tear in existing premises<br />All finishers trained in Health & Safety and customer care – very experienced at working in occupied properties<br />
  8. 8. It is significantly cheaper to use our repairs rather than replace.<br />For every £1 spent on repairs with Plastic Surgeon, save £3 on material replacements, excluding labour costs<br />
  9. 9. Facilities managers use our sustainable cosmetic repairs in:<br /><ul><li>Schools, Colleges, Universities
  10. 10. Councils & Housing Trusts
  11. 11. Hospitals & Care Homes
  12. 12. Heritage and modern properties
  13. 13. Leisure and sports facilities
  14. 14. Commercial offices & premises
  15. 15. Factories & warehousing
  16. 16. Retail premises and so on...</li></li></ul><li>We repair chips, dents, scratches, holes, gouges and other types of surface damage<br />
  17. 17. Plastics and GRP repair<br />Including: acrylic, fibreglass, melamine, laminate, uPVC and vinyl<br />
  18. 18. Woods and Veneers repair<br />Including: edgings, hardboard, laminate, MDF and worktops<br />
  19. 19. Ceramics & Enamels repair<br />Including: porcelain, tiles, worktops and grouting<br />
  20. 20. Metals and Foils repair<br />Including: aluminium, stainless steel and steel<br />
  21. 21. Stone and Brick repair<br />Including: Concrete, granite, marble, mortar, render and reconstituted stone<br />
  22. 22. Other surface repair<br />Including: painted items, powder coated items, specialist/bespoke effects<br />
  23. 23. Specialist repair services<br />Glass and Glazing<br />Including: mirrors, safety and toughened glass<br />Graffiti Removal and Surface Restoration<br />
  24. 24. How?<br />In-house training and product development:<br /><ul><li>Full time Senior Training Tutor
  25. 25. Residential training courses for all new finishers, followed by 6 months training in the field
  26. 26. Comprehensive product development
  27. 27. Repair materials manufactured for our specific requirements
  28. 28. In-house logistics distribute specialist repair materials from our central warehouse to finishers around the country </li></li></ul><li>Digital, paperless order process<br /><ul><li>Fully automated job control system with complete audit trail
  29. 29. Jobs delivered to finishers in ‘real time’ using our unique Mobile Finisher hand held computer software
  30. 30. Full EDI (Electronic Data Interchange) capability from order to invoice
  31. 31. Dedicated and custom reporting</li></li></ul><li>Customer Care<br />Dedicated services for occupied properties<br /><ul><li> Complete booking and fulfilment services
  32. 32. Automated letters
  33. 33. Text Message reminders
  34. 34. Detailed job control and history system
  35. 35. Dedicated reporting for customer service and aftercare teams
  36. 36. Specific occupier training for our finishers</li></li></ul><li>All occupier appointment confirmation letters include:<br /><ul><li>Full details of the confirmed appointment
  37. 37. Photograph of the finisher attending
  38. 38. Vehicle make, model and registration number</li></li></ul><li>Sustainability<br />Our cosmetic repairs significantly reduce waste going to landfill and therefore help cut your carbon footprint. <br />Uniquely, we’ve developed our VisibilITy reporting system which records details of every repair, to help customers with waste management planning.<br />
  39. 39. Our VisibilITy reporting system helps facilities managers eliminate waste by identifying the causes and the areas for improvement<br />
  40. 40. See which of your facilities are saving the most items from landfill waste by repairing rather than replacing<br />
  41. 41. Plastic Surgeon has saved over 17,000 tonnes of waste from landfill since 2005<br />
  42. 42. Cathy Hayward, Former editor of FM World<br />“Plastic Surgeon’s service will be of real interest to most people responsible for property maintenance, especially I would believe for the smaller companies, where having someone capable of undertaking cosmetic repair will be very valuable.”<br />“The fact that Plastic Surgeon can save items from being ripped out and replaced, with all the implications for landfill is very important. Most facilities managers are keen to demonstrate to their organisations they are helping enhance their sustainability credentials: so it will be a big plus. Reducing the need to buy new fittings - repairing basins and furniture - has got to be better than replacing them every couple of years.”<br />
  43. 43. About Plastic Surgeon<br />“The founders and market leaders in Cosmetic Repair and Finishing Services to facilities management, construction, housebuild, social housing and a growing number of sectors. We remain the only truly national provider of our service”<br />
  44. 44. <ul><li> Full UK Coverage (Excluding NI)
  45. 45. Over 80 UK wide fully employed finishers
  46. 46. Further 24 finishers being recruited in 2011/12
  47. 47. 7 Regional Operations Managers
  48. 48. 5 Field Sales Support</li></li></ul><li>All Plastic Surgeon’s fine finishers are fully trained in Health & Safety. Plastic Surgeon is accredited by the following bodies:<br /><ul><li>CHAS
  49. 49. SAMS
  50. 50. SSIP
  51. 51. SAFEcontractor
  52. 52. Constructionline
  53. 53. NHBCSAFEMARK</li></li></ul><li><br />