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Joan Winchester - Usability testing on a dime

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Presented by Joan Winchester MEd, on September 6, 2012 at the third annual Center for Health Literacy Conference: Plain Talk in Complex Times.

Published in: Technology, Health & Medicine
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Joan Winchester - Usability testing on a dime

  1. 1. Usability Testing on a DimeWhat, Why and How Plain Talk in Complex Times September, 2012 Joan Winchester, Lead Researcher 1
  2. 2. What? http://video.google.com/videoplay?docid=-7301605255558498262# 2
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  6. 6. Why? 6
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  9. 9. Please indicate for EACH person listed on this application any healthcoverage, including Medicare or Medicaid, in effect within 24 months prior tothe proposed effective date of this coverage. Each person applying forcoverage must be listed below. If no health care coverage was in effectwithin the past 24 months, please indicate NONE. If coverage isprovided for a dependent from a previous marriage or relationship,please attach a copy of the court documentation showing who isresponsible for the dependent(s)’ health care coverage so that theinsurer can determine whose coverage is primary. 9
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  12. 12. Please answer the questions on the enclosed redetermination form and signit.You may ask another person to help you complete this form. If you do, makesure both you and the other person sign it.You must also send us certain things to prove your eligibility. Be sure you giveus up-to-date information.We need proof of your current income, such as copies of checks, check stubsor a letter from the people who give you the money. If you have assets, weneed proof of their current value, such as copies of updated bank books, latestbank statement, copies of bonds, car registration, and life insurance policies. 12
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  15. 15. If we determine that having to pay a premiumresults in extreme hardship for a member,we may, at our sole discretion, waive paymentof the premium or reduce the amount ofthe premiums assessed for a particular family. 15
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  30. 30. Please indicate for EACH person listed on this application any healthcoverage, including Medicare or Medicaid, in effect within 24 months prior tothe proposed effective date of this coverage. Each person applying forcoverage must be listed below. If no health care coverage was in effectwithin the past 24 months, please indicate NONE. If coverage isprovided for a dependent from a previous marriage or relationship,please attach a copy of the court documentation showing who isresponsible for the dependent(s)’ health care coverage so that theinsurer can determine whose coverage is primary. 30
  31. 31.  Can you find… Please fill in… Pretend you are applying for… What if you need to… You are trying to… 31
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  33. 33. What would you do here?notCan you complete the section below? 33
  34. 34. DO 34
  35. 35. DON’T 35
  36. 36. “It takes only five users to uncover 80% of high-level usability problems.” Jakob Nielsen 36
  37. 37. TESTING INTERVIEW SCHEDULE TIME ROOM 1 ROOM 2.............................................................................. 9:00 Sally Jones Sam Smith.............................................................................. 10:00 Meg Green Bill Taylor.............................................................................. 11:00 Ralph Garcia Ty Willis.............................................................................. 12:00 Lunch Lunch.............................................................................. 1:00 Mrs. Elliott Harry Lauder.............................................................................. 37
  38. 38. Who? 38
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  43. 43. Good testers getgood results! 43
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  45. 45. Where? 45
  46. 46. When? 46
  47. 47. “Perfection is achieved not when there is nothing more to add, but when there is nothing left to take away.” Antoine de Saint Exupery 47
  48. 48. Thank you! 48

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