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© Copyright 2019-2020 VMware, Inc. All rights Reserved.
The Brilliant Practice of
Balanced Platform
Teams
Christie Lynam
C...
Taj Moore (he/him) is a product management
player-coach in VMware Pivotal Labs. He has helped
customers like Pepsi, StubHu...
We help customers modernize their
infrastructure, applications, and
processes.
Disciplines
● Lean product management
● Agi...
Agenda
What will we be talking about?
● Balanced teams
● Why platforms?
● Platforms need balance
● How to: theory and prac...
Intro to balanced teams
Users
product management
design
engineering
Users
product management
design
engineering
research
Users
product management
design
engineering
design requirements
research
Users
product management
design
engineering
business priorities design requirements
research
Users
product management
design
engineering
build and ship
business priorities design requirements
research
time
unvalidated
effort
design
time
unvalidated
effort
product managementdesign
time
unvalidated
effort
product managementdesign engineering
time
unvalidated
effort
product managementdesign engineering
Build it!
time
unvalidated
effort
Ship it!
usersproduct managementdesign engineering
The area under
the curve …
time
unvalidated
effort
The area under
the curve …
Let’s rearrange the
pieces!
product management
design
engineering
users
product management
design
engineering
users
Balanced Team
product management
design
engineering
users
Balanced Team
product management
design
engineering
users
Infrastructure
Security
Change
ManagementNetworking
Balanced Team
product management
design
engineering
users
Infrastructure
Security
Change
ManagementNetworking
Balanced Team
Platform
Balanced
Platform Team
Platform
Balanced
Platform Team
Platform
Expanding on the Balanced Team: Platform Teams
product management
design
engineering
The makeup of your balanced team is dependent on what
the most critical values of your product are.
What does a successful product look like to you?
● Secure?
● Easy to use and understand?
● Eliminates pain points?
● Stabl...
Expanding on the Balanced Team: Platform Teams
product management
design
engineering
Expanding on the Balanced Team: Platform Teams
product management
design
infosec
engineering
Expanding on the Balanced Team: Platform Teams
product management
design
engineering
infosec
SRE
SRE
SRE
Expanding on the Balanced Team: Platform Teams
product management
design
engineering
infosec
SRE
lawyer
infrastructure SRE...
The makeup of your balanced team is dependent on what
the most critical values of your product are.*
* but this is just on...
“True north is a direction, not a destination.” - Taj
● Document toil
● Retro
● Demo
● Pairing/Rotation
● Consider psych safety
● Re-evaluate, together
How to cultivate balance...
How do you know if your team is balanced?
● Multi-discipline collaboration
● Trust throughout the team
● Less friction
● Things go faster
● The team feels empowered...
Thank you! Please join us now for Q&A: a link is
posted in the breakout session Slack channel.
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The Brilliant Practice of Balanced Platform Teams

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SpringOne 2020
The Brilliant Practice of Balanced Platform Teams

Samah Majadla, Solutions Architect at VMware
Christie Lynam, Solutions Architect at VMware
Christopher Pittman, Product Person at VMware
Taj Moore, Product Manager at VMware

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The Brilliant Practice of Balanced Platform Teams

  1. 1. © Copyright 2019-2020 VMware, Inc. All rights Reserved. The Brilliant Practice of Balanced Platform Teams Christie Lynam Christopher Pittman Samah Majadla Taj Moore
  2. 2. Taj Moore (he/him) is a product management player-coach in VMware Pivotal Labs. He has helped customers like Pepsi, StubHub, American Eagle Outfitters, and ResMed build better platforms. Taj began his career in product management while an acupuncture school administrator, spent ten years in enterprise SaaS, and now works in platform services. Introductions Christie Lynam (she/her) is a Solutions Architect on the Platform Services team at VMware Pivotal Labs. She is a student of Agile/XP and enjoys working closely with enterprise customers to drive innovation, transformation and business outcomes. Prior to joining VMware Pivotal Labs, Christie taught software engineering at a non-profit coding school in Denver, CO. Christopher Pittman (he/him) is a product person at VMware Pivotal Labs. Christopher loves helping very large organizations move at the speed of very small ones; identifying critical risks and delivering value through continuous iteration. He is currently focused on scaling product practices across client platform portfolios. Samah Majadla (she/her) has found her way to Product Management at VMware by way of a journey in software development and software education. She is passionate about equity, representation, and accessibility in education, the tech industry and beyond.
  3. 3. We help customers modernize their infrastructure, applications, and processes. Disciplines ● Lean product management ● Agile development ● User-centered design ● Site Reliability Engineering We are VMware Pivotal Labs
  4. 4. Agenda What will we be talking about? ● Balanced teams ● Why platforms? ● Platforms need balance ● How to: theory and practice ● Acceptance criteria
  5. 5. Intro to balanced teams
  6. 6. Users product management design engineering
  7. 7. Users product management design engineering research
  8. 8. Users product management design engineering design requirements research
  9. 9. Users product management design engineering business priorities design requirements research
  10. 10. Users product management design engineering build and ship business priorities design requirements research
  11. 11. time unvalidated effort design
  12. 12. time unvalidated effort product managementdesign
  13. 13. time unvalidated effort product managementdesign engineering
  14. 14. time unvalidated effort product managementdesign engineering Build it!
  15. 15. time unvalidated effort Ship it! usersproduct managementdesign engineering The area under the curve …
  16. 16. time unvalidated effort The area under the curve …
  17. 17. Let’s rearrange the pieces! product management design engineering users
  18. 18. product management design engineering users Balanced Team
  19. 19. product management design engineering users Balanced Team
  20. 20. product management design engineering users Infrastructure Security Change ManagementNetworking Balanced Team
  21. 21. product management design engineering users Infrastructure Security Change ManagementNetworking Balanced Team Platform
  22. 22. Balanced Platform Team Platform
  23. 23. Balanced Platform Team Platform
  24. 24. Expanding on the Balanced Team: Platform Teams product management design engineering
  25. 25. The makeup of your balanced team is dependent on what the most critical values of your product are.
  26. 26. What does a successful product look like to you? ● Secure? ● Easy to use and understand? ● Eliminates pain points? ● Stable? ● Continually improving? ● Supported? ● Legally compliant?
  27. 27. Expanding on the Balanced Team: Platform Teams product management design engineering
  28. 28. Expanding on the Balanced Team: Platform Teams product management design infosec engineering
  29. 29. Expanding on the Balanced Team: Platform Teams product management design engineering infosec SRE SRE SRE
  30. 30. Expanding on the Balanced Team: Platform Teams product management design engineering infosec SRE lawyer infrastructure SRE SRE
  31. 31. The makeup of your balanced team is dependent on what the most critical values of your product are.* * but this is just one of many ways to determine your recipe of balanced team.
  32. 32. “True north is a direction, not a destination.” - Taj
  33. 33. ● Document toil ● Retro ● Demo ● Pairing/Rotation ● Consider psych safety ● Re-evaluate, together How to cultivate balance in your team
  34. 34. How do you know if your team is balanced?
  35. 35. ● Multi-discipline collaboration ● Trust throughout the team ● Less friction ● Things go faster ● The team feels empowered and accountable ● Improved metrics How do you know you’re balanced?
  36. 36. Thank you! Please join us now for Q&A: a link is posted in the breakout session Slack channel.
  • fasoulas

    Nov. 7, 2020

SpringOne 2020 The Brilliant Practice of Balanced Platform Teams Samah Majadla, Solutions Architect at VMware Christie Lynam, Solutions Architect at VMware Christopher Pittman, Product Person at VMware Taj Moore, Product Manager at VMware

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