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The Bright Ops Future - Reinventing Operations in the Age of Cloud-Native IT

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In the whirlwind of digital business where web, mobile and now line-of-business app growth is exploding across every industry, how should operations teams respond? Do you add more people, automate what your experts already do, or is there another way?

Join​ ​​guest speaker​ Forrester Principal Analyst Dave Bartoletti and John Allwright from Pivotal for an interactive discussion of how leading companies have successfully transformed their operations function​s to accelerate digital transformation.​​

They will share​ ​data and research on how operations​ ​​teams are moving from being cost centers to the engine powering modern app development -- and how modern apps delivers value to the business beyond infrastructure efficiency.​

Presenters: Guest Speaker Dave Bartoletti, Forrester Principal Analyst and John Allwright, Pivotal

Published in: Technology

The Bright Ops Future - Reinventing Operations in the Age of Cloud-Native IT

  1. 1. The Bright Ops Future: Reinventing Operations In The Age Of Cloud-Native IT Presented by: John Allwright, Product Marketing, Pivotal and guest Dave Bartoletti, Principal Analyst, Forrester Featuring:
  2. 2. 2© 2017 FORRESTER. REPRODUCTION PROHIBITED. Hello Dave Bartoletti, Principal Analyst Serving Infrastructure and Operations Pros •  Virtualization and cloud veteran, advising clients on public cloud platforms, cloud transformation, cloud management, cloud economics and modern app platforms •  IBM, TIBCO, Fidelity, Enigmatec (EMC)
  3. 3. Our mission is to transform how the world builds software
  4. 4. 4© 2017 FORRESTER. REPRODUCTION PROHIBITED. Discussion Agenda › The need for speed as enterprises move to cloud platforms › The strain on existing IT Pros to keep up › The way forward •  Automation – pursue relentless automation, not point solutions •  Culture – dev and ops must learn from each other •  Platform – admins must become platform engineers
  5. 5. 5© 2017 FORRESTER. REPRODUCTION PROHIBITED. Explosive growth in new cloud web/mobile apps has driven hypergrowth in cloud adoption… Sources: Forrester’s Forrsights Hardware Survey, Q3 2013 (n=1253); Forrester’s Global Business Technographics Infrastructure Surveys [2014, N=3190; 2015, N=3592; 2016, N=3503]. 2013 2014 2015 2016 10% 19% 25% 33% 49% 0% 10% 20% 30% 40% 50% % of global companies who use a public cloud IaaS/PaaS platform What are your firm’s plans to adopt public cloud pay-per-use IaaS/PaaS platforms? 2013 2014 2015 2016 2017 (est)
  6. 6. 6© 2017 FORRESTER. REPRODUCTION PROHIBITED. Source: “Cloud Migration Tops The Applications Modernization Agenda” Forrester Report …but here come the enterprises. Migration of existing applications + promoting speed and innovation with cloud platforms now top the CIO’s app modernization agenda
  7. 7. 7© 2017 FORRESTER. REPRODUCTION PROHIBITED. Development teams want to release much faster than IT infrastructure and operations teams can handle Source: “The Need For Speed: Drive Velocity And Quality With DevOps” Forrester Report.
  8. 8. 8© 2017 FORRESTER. REPRODUCTION PROHIBITED. Discussion Agenda › The need for speed as enterprises move to cloud platforms › The strain on existing IT Pros to keep up › The way forward •  Automation – pursue relentless automation, not point solutions •  Culture – dev and ops must learn from each other •  Platform – admins must become platform engineers
  9. 9. 9© 2017 FORRESTER. REPRODUCTION PROHIBITED. The new IT pro cloud balancing act: balancing the need for speed with the demand for platform stability Business and Dev Want IT Pros Must Deliver Security Control Stability Consistency Choice Speed How the IT role is shifting: ›  From system admin to cloud engineer ›  From server builder to service designer ›  From h/w lifecycle to app lifecycle ›  From custom-built to standardized ›  From manual to automated processes ›  From help desk to self-service
  10. 10. 10© 2017 FORRESTER. REPRODUCTION PROHIBITED. Agile development and testing is at odds with traditional “release and run” or Day 2 operations
  11. 11. 11© 2017 FORRESTER. REPRODUCTION PROHIBITED. Creeping complexity kills efficiency. Complex toolchains hinder faster software delivery… ..especially Day 2 operations. Source: “The Quest For Speed-Plus-Quality Drives Agile And DevOps Tool Selection” Forrester Report.
  12. 12. 12© 2017 FORRESTER. REPRODUCTION PROHIBITED. Summary – the strain on IT pros to keep up › IT teams are still measured on uptime and cost reduction › Lack of skill and budget for automation – 24% of enterprise IT teams never use change/configuration mgmt tools. › Unclear ROI from incremental automation efforts to date › Release cadence will continue to accelerate › Multiple cloud deployment endpoints further stymie standardization
  13. 13. 13© 2017 FORRESTER. REPRODUCTION PROHIBITED. Discussion Agenda › The need for speed as enterprises move to cloud platforms › The strain on existing IT Pros to keep up › The way forward •  Automation – pursue relentless automation, not point solutions •  Culture – dev and ops must learn from each other •  Platform – admins must become platform engineers
  14. 14. 14© 2017 FORRESTER. REPRODUCTION PROHIBITED. Source: “A Dangerous Disconnect: Executives Overestimate DevOps Maturity” Forrester Report You are not as automated as your leaders think you are, or as automated as you need to be
  15. 15. 15© 2017 FORRESTER. REPRODUCTION PROHIBITED. Only 29% of releases have complete lifecycle automation Change and configuration management are still mostly manual or partially automated Source: “The Need For Speed: Drive Velocity And Quality With DevOps” Forrester Report.
  16. 16. 16© 2017 FORRESTER. REPRODUCTION PROHIBITED. Source: “DevOps: The CIO’s Guide To Velocity” Culture: Create integrated product teams, not project or technology silos of expertise
  17. 17. INFRASTRUCTURE SITE RELIABILITY PLATFORM Agile Operations with Pivotal Cloud Foundry ▪  A Notional, High-Level Model Innova6on; Plan, design, develop and test business capabili4es as deployable ar4facts Produc6on Apps; config, deployment, QA, monitoring, scaling App Pla>orm; upgrade PCF, capacity planning, service mgmt., scale pla?orm Infra Pla>orm; Rack and stack, networking, data storage, etc. ROLES Cross-Func4onal (Prod. Owner, Dev, QA) Applica4on Operators Pla?orm Operators Engineering (Storage, Security, Network, etc.) AREAS OF FOCUS BUSINESS CAPABILITY
  18. 18. Roles That Support Pivotal Cloud Foundry APPLICATION DEVELOPER build new apps and re-platform legacy apps PLATFORM DEVELOPER Configure, build and enhance PCF platform and services to maximize developer experience APPLICATION OPERATOR manages continuous delivery process for apps; deploy and operate apps in DevOps sync with developer PLATFORM OPERATOR Deploy, upgrades, scales, operates PCF underlying infrastructure, and supporting systems OPERATING CODING APPS PLATFORM PRODUCT OWNER responsible for the overall PCF platform and acts primarily as an agent of change driven to modernize practices These roles may be filled by individual people or by a smaller / transi4onal team wearing mul4ple hats as the service is ramped up
  19. 19. Pivotal Cloud Foundry Teams
  20. 20. 20© 2017 FORRESTER. REPRODUCTION PROHIBITED. Culture: Don’t create fast and slow teams. Think fast and faster teams. Source: May 6, 2016, “Vendor Landscape: Public Cloud Platforms Consolidate, But New Disruptions On The Way” Forrester report
  21. 21. Pivotal Cloud Foundry Experiences !  50% improvement in development velocity !  90% reduction in technical debt !  900+ developers, 150 organizations supported on PCF !  50% reduction in reported incidents !  Reduced server farms by 75% !  “We stood up PCF the same day” !  “We can provision an environment in 15 minutes” !  “We get to drive the company as a technology company not an old insurance company driven by actuaries” !  “Moving from 100 days to minutes” !  Developer productivity increased from 20% to 80% !  Physical infrastructure reset shortened from 2 months to 6 hours and with no customer impact !  New environment provisioning 60 hours down to 30 mins !  Innovation capacity up from 5% to 80% “People have taken notice of the rapid rate at which we’re now able to deliver applications. We’ve transitioned to a situation where ops people who were moving files before are now managing Cloud Foundry, ops is now seen as a partner instead of a barrier.”
  22. 22. 22© 2017 FORRESTER. REPRODUCTION PROHIBITED. Dev Pros “Build” DevOps “Deploy” I&O Pros “Operate” PLAN BUILD/CODE TEST RELEASE DEPLOY MONITOR GOVERN PLATFORM-AS-A-SERVICE CONTINUOUS INTEGRATION TOOLS PUBLIC/PRIVATE CLOUD DEVELOPMENT SERVICES Database Analy4cs Mobile IAM Web IoT Media … SERVICE DISCOVERY AND BROKERAGE PUBLIC/PRIVATE CLOUD INFRASTRUCTURE SERVICES VM Container Bare Metal Func4on Container Cluster Storage Network … CONTINUOUS DELIVERY/ ARA TOOLS MULTI-CLOUD MANAGEMENT TOOLS CONFIGURATION DEPLOYMENT PROVISIONING LOAD BALANCING MONITORING EXTERNAL SERVICE INTEGRATIONS SECURITY Platform: PaaS expands beyond CD tools to support Day 2 operational tooling as well
  23. 23. 23© 2017 FORRESTER. REPRODUCTION PROHIBITED. Summary – the way forward › New project spending will continue to outpace traditional IT ops spending – you can’t hire your way out of complexity › The skills gap will get worse. You’re not just competing with your competitors for IT talent. › You need an automation strategy, not just tactics › You need new metrics to measure IT Ops “success” › Your sys admins must become platform engineers › Find a platform partner to teach you – you can’t go it alone
  24. 24. Learn More Questions? Cloud-Native Blog Series: Cloud-Native Operations in 6 Parts. Super Suit Not Required Pivotal Website: http://Pivotal.io Resources: http://Pivotal.io/resources
  25. 25. Pivotal Cloud Foundry D Y N AM I C R O U T E S E R VI CE S / AP I M AN AG E M E N T AP P M I CR O S E R VI CE S T E CH N O L O G Y Spring Boot Steeltoe Spring Cloud Services D AT A M I CR O S E R VI CE S T E CH N O L O G Y Spring Cloud Data Flow Cloud Cache RabbitMQ MySQL YOU R A PPL I C ATI ONS PL A TF ORM Elastic Runtime Concourse App Autoscaler PCF Metrics CredHub Orgs, Spaces, Rolesand Permissions E M B E D D E D O S CL O U D O R CH E S T R AT I O N CO N T AI N E R O R CH E S T R AT I O NWindows Linux Amazon Web Services Microsoft Azure Google Cloud Platform Open Stack VMWare S E R VI CE B R O K E R AP I PIVOTAL CLOUD FOUNDRY APPLICATIO N RUNTIME PIVOTAL CLOUD FOUNDRY BOSH MULTI CLOUD
  26. 26. forrester.com Thank you Dave Bartoletti +1.415.294.8136 dbartoletti@forrester.com @davebartoletti

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