Improving JPMorgan Chase’s Developer Experience on the Cloud - Nadi Awad

1. 1
22/June/2022
Global Technology Infrastructure
IMPROVING JPMORGAN CHASE’S
DEVELOPER EXPERIENCE
ON THE CLOUD
Nadi Awad
VP, DevRel Lead, Runtime Compute, JPMorgan Chase

2. JPMorgan Chase
Technology Investments Support Significant Business Scale
$12bn
invested in technology annually
50,000
+ technologists
21
Global technology centers
We’re not just a financial institution, we’re one of the world’s biggest technology-driven
companies

3. JPMorgan Chase
Hybrid Multi-Cloud
“To deliver a scalable, secure and stable cloud-based platform, that every developer at the firm leverages, because it offers them
appropriate innovation, the least friction and the best experience.”

4. JPMorgan Chase
Gaia Kubernetes Platform Speeds and Feeds
GLOBAL CLUSTERS
>100
>345
PRODUCTION APPS
~300
OS REPAVES
PER DAY
SERVERS SUPPORTED
>4000
>700 TB
Memory Capacity
Deployed

5. JPMorgan Chase
Gaia Application Platform Speeds and Feeds
Production
Applications
>1522 >206k
Container
Workloads
~15k
Deployments /Day
Running Memory
>331k 16 Data Centers
/ 3 regions
37 Pools

6. JPMorgan Chase
A Successful Developer Experience (1/2)
1. Customer Focus: Treat internal developers like clients
2. Build, nourish and embrace a community around your platforms
3. Focus on end-to-end & deliver an integrated experience
4. Culture is critical
5. Cloud Blueprints
6. Cloud Parties
7. Self-service everything
Build a customer-centre culture.
“15 Proven Techniques to Improve Customer Experience (CX)”
Blog by Snigdha Patel on the revechat.com platform

7. JPMorgan Chase
A Successful Developer Experience (2/2)
8. Clear responsibility model, boundaries and platform contract
9. Operationally stable, reliable, and has well-defined SLOs
10. Inherently secure
11. Streamline tooling for CI/CD
12. Enable innovation through managing risk
13. Automate, automate, automate!
14. Short time to Hello World!

8. JPMorgan Chase
Thanks for listening!