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DevOps Loop - Jeffrey Hammond.pptx.pdf

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DevOps Loop - Jeffrey Hammond.pptx.pdf

  1. 1. © 2022, Amazon Web Services, Inc. or its affiliates. © 2022, Amazon Web Services, Inc. or its affiliates. A Cloud CxO's Guide To Driving Value From DevOps Investments Jeffrey Hammond (he/him) Head of WW ISV Product Management Transformation
  2. 2. © 2022, Amazon Web Services, Inc. or its affiliates. What Putting The “Dev” In DevOps Means To Me: 1. Write “Code that matters” 2. Get “Fast feedback” 3. Maximize “Time in flow” But CxOs don’t intrinsically care about any of that… • CFO: ARR, COGS, margin, revenue growth • CPO: Differentiation, new features, TTV • CCO: CLV, NRR, NPS 2
  3. 3. © 2022, Amazon Web Services, Inc. or its affiliates. How Do Dev-ops Principles Align With What CxOs Want? Principle CxO Alignment When it works Anti-patterns Collaboration Revenue growth Ownership Silos + Duplication Automation TTV, OpEx Acceleration Lots of LOCS Continuous Improvement TTV, New Features Reduced time to value Shorter dev windows Customer–centric action NPS, CLV, Revenue Growth Fast feedback Bias toward tactical action Create-with the end in mind Differentiation, New features “Working backwards” Harder to hire/cross train 3 Source: https://www.atlassian.com/devops/what-is-devops
  4. 4. © 2022, Amazon Web Services, Inc. or its affiliates. Drive CxO Alignment With Cloud Computing • Focus on operational excellence: Does the code we maintain drive growth and differentiate us? • New levers and capabilities: Can we leverage new services to reduce our time to market? • Teams can develop new applications in weeks: Does our technical debt slow our innovation? AS THE CLOUD EVOLVES IT CHANGES THE CODE WE WRITE AND MAINTAIN 4 Innovation vs commodity paradox
  5. 5. © 2022, Amazon Web Services, Inc. or its affiliates. Align Dev-ops Investments Using Newton’s Second Law 5 F = ma What resources do we have to invest? (m) How quickly can we apply our resources? (a) How much market impact can we generate? (F) https://aws.amazon.com/executive-insights/content/lessons-from-digital-native-businesses/?executive-insights-cards.sort-by=item.additionalFields.sortDate&execu tive-insights-cards.sort-order=desc
  6. 6. © 2022, Amazon Web Services, Inc. or its affiliates. Going Faster (a): Acceleration vs. Drag 6 Sources of Drag: Technical debt Manual processes Verification & validation Dependencies Governance & Risk Compliance Accelerators: Automation Managed services & APIs Experimentation (Low-code) Tools Deployment pipelines Patterns & Templates Frameworks For any.. n LOCs
  7. 7. © 2022, Amazon Web Services, Inc. or its affiliates. Where Are We Applying Our Resources (m)? An Example 7 Front-end APIs Backend Data Option 2: Componentized front end Amazon API Gateway Microservices Amazon EKS Amazon RDS for PostgreSQL Option 1: Monolithic front end OSS API Gateway Monolithic backend Deployed on EC2 PostgreSQL DBMS
  8. 8. © 2022, Amazon Web Services, Inc. or its affiliates. What Capabilities Are Differentiating? Table stakes? 8 Front-end APIs Backend Data Differentiated Commodity • DBMS Server Maintenance • Replication • Schema design • Predictive models • API design • Access plans • Documentation • API Server Maintenance • Traffic management • Access control • Throttling • Version management • Control plane orchestration • Autoscaling • Security • Image repository • Service architecture • Business logic • Load balancing • WAF • Content acceleration • Identity management • Routing • Personalization • Customer experience
  9. 9. © 2022, Amazon Web Services, Inc. or its affiliates. Alignment Increases Mass Available For Differentiation 9 From To Customer Story Building a bespoke code management & deployment system Common deployment system, shifting 80% of reclaimed resources to new feature development Coinbase Updating open source databases on prem and on EC2 servers Fully managed and scalable relational databases Domo Multiple data ponds, difficult to manage and control quality of analytics A single data lake on managed infrastructure, provisioning analytics tools with quality data Intuit Monolithic web app serving dynamic web pages High-scale, performant static site with a shared file system Spokeo Self-managed Kubernetes control plane Fully-managed control plane Lacework Bespoke development environments and data access for data science teams Unified enablement of data science teams across a global organization Janssen Pharmaceuticals (part of J&J)
  10. 10. © 2022, Amazon Web Services, Inc. or its affiliates. Recommendations • Identify your customer(s), and work backward from them • Automation is great – but don’t forget continuous improvement • Adjust DevOps tactics in step with evolution of cloud computing • Use the F=ma formula to drive ongoing CxO alignment: • What are our acceleration investments? How are we reducing drag? • Are we writing differentiated code? Really? • Where can we use managed cloud services to free up resources? • Are we attacking technical debt that is a drag on innovation? 10
  11. 11. © 2022, Amazon Web Services, Inc. or its affiliates. Thank you! © 2022, Amazon Web Services, Inc. or its affiliates. Jeffrey Hammond jshammon@amazon.com @jhammond

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