The website allows me to reserve a parking spot in advance:
I am guaranteed availability and I enjoy reduced prices.
Seen at : Los Angeles, Atlanta, Brussels or Rome
In the parking lot, my car is parked by a fully
Seen at: Roissy, Brussels, Chicago
2 I check in
Check-in is fully automated:
in the terminal, I print my boarding pass (if it isn’t already downloaded
on my smartphone) and I leave my luggage at the ‘self service drop off’.
Seen at: more than 60% of the studied airports already offer this service
I go through border
The waiting times at the security gates are estimated:
I go directly to the fastest security desk.
Seen at: Toulouse, Atlanta
Border control is fully automated:
I no longer wait for a border control officer to be available.
Seen at: more than 80% of the studied airports offer this service
The security check is fully automated and simplified:
• I no longer need to remove liquids from my hand luggage at security.
Seen at : Dubai
• Fully equipped body scanners improve the flow of passengers (i.e. less mistakes due
to manual instructions such as belt and shoe removal…).
Seen at: Singapore, Brussels, Chicago
I enjoy available
I receive current offers and promotions:
I can find them directly on my smartphone when I pass shops
with designated beacons and thanks to the airport’s loyalty program.
Seen at: Nice, Hong Kong
Click and collect:
I can go immediately to the relevant shop to pick up the products
that I have ordered online before my arrival at the airport.
Seen at: London, Singapore, Paris
Maintenance and cleanliness of the airport:
is continuously monitored and performed by robots
Seen at: Seoul, Hong Kong, Singapore
I’m notified when it is time to board:
based on my location, I receive a personalized route to go
to the relevant gate thanks to beacons around the airport.
Seen at: Helsinki, Hong Kong, Brussels, Paris
The boarding passage way is fully automated:
I simply need to scan my boarding pass.
Seen at: More than 60% of the studied airports already offers this service
6 I take off The newest technologies (drones, radars…)
constantly monitor the security
and detect any obstacles on the runway.
Seen at: Hong Kong, Los Angeles
Collaborative airport decision making…:
ensures the improvement of the punctuality of flight times (reduction of taxiing
times), and globally ensures a better operational performance by airports.
Seen at: Paris, Lyon, Singapore, Hong Kong
The interactive kiosks at the terminal allow me
to choose my preferred mode of transport:
At my destination, based on the current situation (traffic, availability of public
transport…) I choose the transport option which suits me best.
Seen at: London
The embedded technologies of ‘smart airports’ also permit airports
to reduce their ecological footprints, for instance:
• Escalators automatically stop when there is no activity and lights are also switched off when there is no one in the room
• Installation of photovoltaic panels, taking advantage of large areas (roofs) which are currently not utilized by airports
• Current ‘light trails’ across the airport can be replaced with LED technologies
• Disposed food can be recycled and turned it into water to irrigate plants
• Green roofs can naturally reduce the temperature in the terminals
Benchmark includes 29 airports of which 16 airports are in Europe, 5 in Asia, 4 in the Middle east and 4 in the United States.
1I arrive at the airport
at my destination
How will it impact passenger experience and the overall airport performance?