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Agile
Culture&Org
Human relations over processes and tools
People don’t have a propensity for LAZINESS,
people have a propensity for HARD WORK,
it just needs to be WORK THAT MATTERS...
Agileisnotjustamethodology,a
process,aculture,amindset,it’sa
behaviorsupportedby
techniquesandtools.
4
whatisthisallabout?
5
HumanRelationsover
processesandtools
6
let’stakeacase
7
8
WH AT ’S ZA L A N DO ?
9
10
I DON’T SAY THAT ZALANDO IS AGILE. BUT THAT CAN BE HOW RECRUITMENT
CAN LOOK. TECH COMPANY, CHALLENGING,MODE NERD…
beinghumanisthevariable
isthe❤ ofevolution
13
ISN ’T AGILE SOME THING ELSE?
14
TIME TO PLAY PI ER RE
AGILE ANIMAL FARM
UNDERSTANDING AGILE BEHAVIOUR
15
AGILE COACH
CO-CREATOR #PLAY14
CO-CREATOR AGILE4HR
16
LET’S START WITH A
METAPHOR
BASED ON MARIO MOREIRA’S
WORK
H TTP :// CMFORAGILE.BLOGSPOT.FR/2011/08/AGILE-AN IMA L- FARM.H ...
18
IMPACT OF THIS METAPHOR
19
ONLY CHICKEN
GIVES THEIR EGGS
20
PIGS HAVE TO PUTTHEIR FLESH ON
THE TABLE
21
WE HAVE A GAME!
22
PERSONAS &
BEHAVIOURS
23
AGILE ANIMAL FARM
PIGS
▸ They are involved, engaged to the project. In Scrum, it’s the
purpose of the Scrum Team (Delivery...
AGILE ANIMAL FARM
EXAMPLE OF « PIGS »
▸ These are
passionate
people,
engaged in
their work
25
ACCORDING TO THE GALLUP REPO...
AGILE ANIMAL FARM
SOME FIGURES
26
China
26 %
68 %
6 %
Engaged
Not Engaged
Act. Disengaged
India
31 %
60 %
9 %
Engaged
Not ...
AGILE ANIMAL FARM
CHICKEN
▸ They come and go on the project.
▸ While chickens are mostly helpful, because they are contrib...
AGILE ANIMAL FARM
EXAMPLE OF « CHICKEN »
▸ « Chicken » are usually people bringing resources to the
work:
▸ environment: f...
AGILE ANIMAL FARM
FOXES
▸ They like to stealthily move into and through the team seeing
who has certain skills and ideas.
...
AGILE ANIMAL FARM
EXAMPLE OF « FOXES »
▸ a manager asking a pig to estimate a project outside of pigs engagement. Here
the...
AGILE ANIMAL FARM
SEAGULLS
▸ They like to fly around the project and not really contribute in any
manner.
▸ They enjoy “ta...
AGILE ANIMAL FARM
EXAMPLE OF « SEAGULLS »
▸ Coaches and consultants are often seen as Seagulls during pigs activities in a...
AGILE ANIMAL FARM
RATS
▸ They are deceiver types who will use the trust of the team to
gain insight into topics so they ca...
AGILE ANIMAL FARM
EXAMPLE OF « RATS »
▸ business people willing to get their stuff done before other business people
▸ In ...
AGILE ANIMAL FARM
CATS
▸ They are a lazy type on an Agile team that really do not pitch in
but instead like to sleep inste...
AGILE ANIMAL FARM
EXAMPLE OF « CATS »
▸ typically someone established in the organisation since a long time
▸ this is the ...
AGILE ANIMAL FARM
BULLS
▸ They are command-and-control types who think they can
continue to tell their folks what to do ev...
AGILE ANIMAL FARM
EXAMPLE OF « BULLS »
▸ this is the standard of « Mediterranean » management style
▸ listen to « Daddy »
...
AGILE ANIMAL FARM
SHEPHERD DOG
▸ And finally no farm is complete without the Shepherd Dog.
▸ However, on an Agile farm, it...
AGILE ANIMAL FARM
EXAMPLE OF « SHEPHERD DOG »
▸ this is the purpose of an agile coach
▸ a lot of people can play the « She...
LET’S TRY A GAME!
41
DEBRIEFING & CLOSING
42
DEBRIEFING AND CLOSING
RULES OF THE GAME - ROUND 1
▸ let’s make 3 teams
▸ each team seats around a table
▸ come to each te...
DEBRIEFING AND CLOSING
… WHAT HAPPENED AFTER 5 MINUTES ?
▸ According to the « animal » played, you will have a result or n...
DEBRIEFING AND CLOSING
RULES OF THE GAME - ROUND 2
▸ Let’s keep the 3 teams
▸ Each team seats around a table
▸ Come to eac...
DEBRIEFING AND CLOSING
… WHAT HAPPENED AFTER 5 MINUTES ?
▸ from each team, team members tried to identify who
played what ...
DEBRIEFING AND CLOSING
RULES OF THE GAME - ROUND 3
▸ Make 1 big team
▸ Come to each team member with
« animals » cards and...
DEBRIEFING AND CLOSING
… WHAT HAPPENED AFTER 5 MINUTES ?
▸ from each team, team members tried to identify who
played what ...
DEBRIEFING AND CLOSING
WE DISCOVERED THAT…
▸ A Large group is regressing the engagement.
▸ Some people were « cats » just ...
… FOR WHAT IS IT
GOOD FOR ?
50
USING POSTERS IN RETROSPECTIVE
FOR FUN TO UNDERSTAND HOW WE
WERE TOGETHER AND WITH OTHERS
51
AGILE ANIMAL FARM
WE HAVE ALLTHESE ANIMALS INSIDE US…
DON’T FIGHTAGAINST…
DISCOVER WHEN AND IN WHAT CONDITIONS YOU USED TO...
IF YOU WANT TO CHANGE A SYSTEM,
YOU ONLY CAN CHANGE HOW YOU ARE
INTERACTING WITH THE SYSTEM.
Pierre
LAST THOUGHTS 53
AGILE ANIMAL FARM
USING CARDS IN RETROSPECTIVE
▸ sometimes being « nice and gentle » is making people angrier
because they...
55
56
… HOW TO BUILD A
PIGPEN ?
57
AGILE ANIMAL FARM
ORGANISATIONAL DEVELOPMENT: « HOW TO BUILT A PIGPEN »
▸ Pigs gives their best when living in a pigpen.
▸...
CROSSING THE CHASM
pigs & the rest pigs &
chicken
only pigs we didn’t see
the fox coming
only rats, the
pigs have left
TEC...
ORGANISATIONAL
CHALLENGES
60
61
KI N G
FARM ER
KING
RECRUITED
BY GOD
THE FARMER HAS 3 BEEFS
THE KNIGHT WANTS 2 BEEFS
THE FARMER KEEPS 1 BEEF
WHERE SHOU...
62
JUNIOR
JASON IS A J UNIOR. HE IS VERY PASSIONATE
ABOUT HIS NEW JOB. WHERE CAN HE GOT THE
RIGHT INFORMATION. HOW LONG SH...
63
JAS ON
JASON LOVE TO DANCE. HE MEET ELISA,
ASSISTANT OF THE CEO, AT THE SALSA COURSE.
THEY BECOME CLOSER . THEY TALK AL...
conclusion
64
Agileiseasy
65
66
D ELI V ER AT LEA ST ONCE
A MONTH
IN SPE CT A ND ADAP T
TREAT PEOPLE LIKE
ADULTS
ASK THE TEAM
Agileis
67
68
THANK Y O U
W W W. A G I L E S Q R . C O M
« shaping you bold »
70Mob. +49 (0)160 998 724 49 - pierre.neis@agilesqr.com - @elpedromajor
Enterprise Scrum Business Agility Conference Chicago 2017
Enterprise Scrum Business Agility Conference Chicago 2017
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Enterprise Scrum Business Agility Conference Chicago 2017

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The agile animal farm as a metaphor to build a pigpen aka "agile everywhere"

Published in: Leadership & Management

Enterprise Scrum Business Agility Conference Chicago 2017

  1. 1. Agile Culture&Org Human relations over processes and tools
  2. 2. People don’t have a propensity for LAZINESS, people have a propensity for HARD WORK, it just needs to be WORK THAT MATTERS TO THEM. Jane McGonigal, Reality is Broken
  3. 3. Agileisnotjustamethodology,a process,aculture,amindset,it’sa behaviorsupportedby techniquesandtools. 4
  4. 4. whatisthisallabout? 5
  5. 5. HumanRelationsover processesandtools 6
  6. 6. let’stakeacase 7
  7. 7. 8 WH AT ’S ZA L A N DO ?
  8. 8. 9
  9. 9. 10 I DON’T SAY THAT ZALANDO IS AGILE. BUT THAT CAN BE HOW RECRUITMENT CAN LOOK. TECH COMPANY, CHALLENGING,MODE NERD…
  10. 10. beinghumanisthevariable isthe❤ ofevolution
  11. 11. 13 ISN ’T AGILE SOME THING ELSE?
  12. 12. 14 TIME TO PLAY PI ER RE
  13. 13. AGILE ANIMAL FARM UNDERSTANDING AGILE BEHAVIOUR 15
  14. 14. AGILE COACH CO-CREATOR #PLAY14 CO-CREATOR AGILE4HR 16
  15. 15. LET’S START WITH A METAPHOR BASED ON MARIO MOREIRA’S WORK H TTP :// CMFORAGILE.BLOGSPOT.FR/2011/08/AGILE-AN IMA L- FARM.H TML 17
  16. 16. 18
  17. 17. IMPACT OF THIS METAPHOR 19
  18. 18. ONLY CHICKEN GIVES THEIR EGGS 20
  19. 19. PIGS HAVE TO PUTTHEIR FLESH ON THE TABLE 21
  20. 20. WE HAVE A GAME! 22
  21. 21. PERSONAS & BEHAVIOURS 23
  22. 22. AGILE ANIMAL FARM PIGS ▸ They are involved, engaged to the project. In Scrum, it’s the purpose of the Scrum Team (Delivery Team, Scrum Master and Product Owner). ▸ They are committed to the work. They are working in a pigpen with other pigs who love their work. ▸ When Agility is well set, they are all willing to put they « flesh-on- the-set » each day because they feel ownership of the work. ▸ They are assertive and accountable for the success of the project and have a majority (if not all) of their performance goals linked directly to the success of the project and their specific Agile team. 24
  23. 23. AGILE ANIMAL FARM EXAMPLE OF « PIGS » ▸ These are passionate people, engaged in their work 25 ACCORDING TO THE GALLUP REPORT 2013 ON GLOBAL PERSONAL ENGAGEMENT
  24. 24. AGILE ANIMAL FARM SOME FIGURES 26 China 26 % 68 % 6 % Engaged Not Engaged Act. Disengaged India 31 % 60 % 9 % Engaged Not Engaged Act. Disengaged USA 18 % 52 % 30 % Engaged Not Engaged Act. Disengaged Germany 24 % 61 % 15 % Engaged Not Engaged Act. Disengaged
  25. 25. AGILE ANIMAL FARM CHICKEN ▸ They come and go on the project. ▸ While chickens are mostly helpful, because they are contributing their eggs, they don’t always understand the full context because they are not a dedicated team member. ▸ So occasionally they may accidentally contribute a rotten egg. ▸ They are not accountable for the success of the project, although they may have a small portion of their performance goals linked to the success of the project. 27
  26. 26. AGILE ANIMAL FARM EXAMPLE OF « CHICKEN » ▸ « Chicken » are usually people bringing resources to the work: ▸ environment: facilities, working environment ▸ structure: organisation layers, « safe-to-fail containers », time-boxes ▸ organisation: working agreement, communication plans ▸ a customer is usually seen as a chicken bringing requirements, budget (time & money), users, etc… ▸ Users are also chicken, he gives feedback. ▸ Management is also a chicken bringing the environment, the structure, the organisation where pigs can evolve and create value ▸ Typically others: subject matter experts, PMO, trainers, providers… ▸ In a « pig pen », Chicken are outsiders that pigs keep informed and consulted on-demand. ▸ The risk is when Chicken think they are committed to work, then can evolve to seagulls or bulls. This reaction is called « chicken run » and it’s considered as a distraction or an impediment of pigs work. 28
  27. 27. AGILE ANIMAL FARM FOXES ▸ They like to stealthily move into and through the team seeing who has certain skills and ideas. ▸ Then they like to steal not only resources (Agile team members) for their own teams, but they also steal ideas. ▸ They are not necessarily negative, because they are often so quiet in their manipulative work. ▸ They are dedicated to their own success. 29
  28. 28. AGILE ANIMAL FARM EXAMPLE OF « FOXES » ▸ a manager asking a pig to estimate a project outside of pigs engagement. Here the manager is « stealing » resources and budget of the running project of the pig aka « impediments ». ▸ all impediments are « Foxing » pig activities… ▸ Contract Managers, Cost Killers, Resource Managers, Interim Managers are often Foxes because of focusing on details and not of the whole value creation flow. ▸ The « do-you-have-just-5-minutes » is the most usual phrase used by « Foxes » to troll pig’s work. 30
  29. 29. AGILE ANIMAL FARM SEAGULLS ▸ They like to fly around the project and not really contribute in any manner. ▸ They enjoy “talking” (mostly hearing themselves speak) and pretend they are adding value, but they are only annoying the pigs (Agile team members). ▸ Often, they like to swoop in so it can look like they are involved (and they’ll tell others this). ▸ They are often quite negative, squawk a lot in a “know it all” manner, and often poop on people and their ideas. 31
  30. 30. AGILE ANIMAL FARM EXAMPLE OF « SEAGULLS » ▸ Coaches and consultants are often seen as Seagulls during pigs activities in a working loop (sprint, iteration) because they disrupt the interaction of the pig in their « complex-interaction-stage » (ref.Cynefin). ▸ Experts are definitively Seagulls if they just tell and judge ▸ Evangelists, Technology Consultants…. 32
  31. 31. AGILE ANIMAL FARM RATS ▸ They are deceiver types who will use the trust of the team to gain insight into topics so they can then “rat” on what is going on to others. ▸ Often on Agile teams, they are really deceivers because they are really anti-Agile or just plain negative people. ▸ They often know the decisions that are made based on certain contexts that the team is in, but will twist the truth in order to bring the project down. ▸ It is important to identify these deceivers as quickly as possible and get them off the team. 33
  32. 32. AGILE ANIMAL FARM EXAMPLE OF « RATS » ▸ business people willing to get their stuff done before other business people ▸ In a large organisation, some Product Owners are « rats » when they are provided from different tiers than the pigs. ▸ Some Agile coaches using the power of their image for politics ▸ all kind of people unable to manage power for the group and sliding in personal interest… 34
  33. 33. AGILE ANIMAL FARM CATS ▸ They are a lazy type on an Agile team that really do not pitch in but instead like to sleep instead. ▸ They are almost purposefully not assertive, have been used to just “getting by” on projects for years, and are not really interested in feeling ownership of the work. ▸ They typically neither positive nor negative and simply like to be left alone. ▸ The other team members will begin to notice this behaviour and realise they are not really interested in becoming part of the team. 35
  34. 34. AGILE ANIMAL FARM EXAMPLE OF « CATS » ▸ typically someone established in the organisation since a long time ▸ this is the purpose of « poor consulting », keeping the place as long it’s possible and only focus on how much to charge and not the value to deliver ▸ … 36
  35. 35. AGILE ANIMAL FARM BULLS ▸ They are command-and-control types who think they can continue to tell their folks what to do even though they are dedicated to their Agile teams. ▸ Sometimes referred to as bullies, they charge right into the team and attempt to direct them to their own work and often deviate the team from building product functionality. ▸ Typically, they are not interested in the Agile mindset because they see it as a challenge to their authority (technical or managerial) or don’t really understand or care about the business benefits of Agile, but instead want to maintain their own status. 37
  36. 36. AGILE ANIMAL FARM EXAMPLE OF « BULLS » ▸ this is the standard of « Mediterranean » management style ▸ listen to « Daddy » ▸ don’t think, act, apply the process ▸ some Agile coaches and trainers are acting badly that way ▸ a lot of people are waiting for this kind of behavior because their DNA has been programmed for this since centuries ▸ Masters & servants/slaves ▸ they are people to think and people to execute ▸ etc… 38
  37. 37. AGILE ANIMAL FARM SHEPHERD DOG ▸ And finally no farm is complete without the Shepherd Dog. ▸ However, on an Agile farm, it cannot be just any Shepherd Dog but instead a benevolent Shepherd Dog who is good to his animals and ensure the animals have what they need to grow and prosper. ▸ The Agile Animal Shepherd Dog encourages, inspires, and allows for team autonomy and self organisation. 39
  38. 38. AGILE ANIMAL FARM EXAMPLE OF « SHEPHERD DOG » ▸ this is the purpose of an agile coach ▸ a lot of people can play the « Shepherd Dog » in an organisation 40
  39. 39. LET’S TRY A GAME! 41
  40. 40. DEBRIEFING & CLOSING 42
  41. 41. DEBRIEFING AND CLOSING RULES OF THE GAME - ROUND 1 ▸ let’s make 3 teams ▸ each team seats around a table ▸ come to each team member with « animals » cards and ask to choose an animal to play ▸ during 5 minutes, each team has to draw a landscape with 5 flowers in different colors. 43
  42. 42. DEBRIEFING AND CLOSING … WHAT HAPPENED AFTER 5 MINUTES ? ▸ According to the « animal » played, you will have a result or not. ▸ For Round 1, you had to identify who played what animal. TEAMMATES TRY TO D ISCOVER CHECK T H E RE SU LT S DISCUSS FINDINGS 44
  43. 43. DEBRIEFING AND CLOSING RULES OF THE GAME - ROUND 2 ▸ Let’s keep the 3 teams ▸ Each team seats around a table ▸ Come to each team member with « animals » cards and assign a « role » to each of them. ▸ Try to have Team 1(Bulls, Seagulls, and Chicken); Team 2 (Rats, Cats, and Foxes); Team 3 (only Pigs) ▸ During 5 minutes, each team has to draw a landscape with 5 flowers in different colours. 45
  44. 44. DEBRIEFING AND CLOSING … WHAT HAPPENED AFTER 5 MINUTES ? ▸ from each team, team members tried to identify who played what animal ▸ we analyzed the outcome of the round ▸ we tried to figure patterns out from each team behavior ▸ Team 3 produced a great landscape ▸ Team 2 produced…. nothing ▸ Team 1 produced … nothing TEAMMATES TRY TO D ISCOVER CHECK T H E RE SU LT S DISCUSS FINDINGS 46
  45. 45. DEBRIEFING AND CLOSING RULES OF THE GAME - ROUND 3 ▸ Make 1 big team ▸ Come to each team member with « animals » cards and assign a « role » to each of them ▸ Or better, don’t attribute any “animals” ▸ During 5 minutes, the big team has to draw or make a landscape with 5 flowers in different colors 47
  46. 46. DEBRIEFING AND CLOSING … WHAT HAPPENED AFTER 5 MINUTES ? ▸ from each team, team members tried to identify who played what animal ▸ we analyzed the outcome of the round ▸ we tried to figure patterns out from each team behavior ▸ all the behaviors have been amplified and stress has emerged ▸ we discovered that all « animal behaviors » have been amplified in a large team and it was complicated to keep permanently a « pig » position. TEAMMATES TRY TO D ISCOVER CHECK T H E RE SU LT S DISCUSS FINDINGS 48
  47. 47. DEBRIEFING AND CLOSING WE DISCOVERED THAT… ▸ A Large group is regressing the engagement. ▸ Some people were « cats » just because they were not enough extrovert. ▸ Large groups are amplifying the « bad » behaviors just because of the density and it leads to wrong interpretation. ▸ This big team performed well but only a very small part of the team mates had enough space to create « value ». ▸ It was a short demonstration of team performance: 30 people do not perform better than 5. 49
  48. 48. … FOR WHAT IS IT GOOD FOR ? 50
  49. 49. USING POSTERS IN RETROSPECTIVE FOR FUN TO UNDERSTAND HOW WE WERE TOGETHER AND WITH OTHERS 51
  50. 50. AGILE ANIMAL FARM WE HAVE ALLTHESE ANIMALS INSIDE US… DON’T FIGHTAGAINST… DISCOVER WHEN AND IN WHAT CONDITIONS YOU USED TO BE THIS ANIMAL… THEN IMPROVE YOURSELF ACCORDINGLY 52
  51. 51. IF YOU WANT TO CHANGE A SYSTEM, YOU ONLY CAN CHANGE HOW YOU ARE INTERACTING WITH THE SYSTEM. Pierre LAST THOUGHTS 53
  52. 52. AGILE ANIMAL FARM USING CARDS IN RETROSPECTIVE ▸ sometimes being « nice and gentle » is making people angrier because they do not have the possibility to express their emotions. ▸ here you can make a « private » team retrospective with closed doors. Give all team members a set of Animal-Farm—Cards and each team member can now give a card to his/her team mate or coach to express the feeling (animal) and the circumstance. ▸ Ex. Pierre, I give you the « bull » because 2 days ago you pushed me to attend the daily meeting and I had an email to answer… ▸ Ex. Team, I give us the « bull » because at last Grooming session we treated our Infrastructure Provider very badly. ▸ etc… ▸ Attention: no report, no notes, no comments on this. 54
  53. 53. 55
  54. 54. 56
  55. 55. … HOW TO BUILD A PIGPEN ? 57
  56. 56. AGILE ANIMAL FARM ORGANISATIONAL DEVELOPMENT: « HOW TO BUILT A PIGPEN » ▸ Pigs gives their best when living in a pigpen. ▸ A pigpen is a virtual safe-to-fail container enabling emergent behaviours: for problem solving, solution finding or transactional work. ▸ “How to build a pigpen” has now a brand and it is called “Enterprise Scrum”. 58
  57. 57. CROSSING THE CHASM pigs & the rest pigs & chicken only pigs we didn’t see the fox coming only rats, the pigs have left TECHIES VISIONARIES PRAGMATISTS CONSERVATIVES SKEPTICS start THE CHASM BOWLING ALLEY TORNADO MAIN STREET SOURCE: THE INNOVATIVE MANAGER FOR THE FUN, I « HACKED »THE CROSSING THE CHASM CHART DECLINEOFAGILE PERSEVERE
  58. 58. ORGANISATIONAL CHALLENGES 60
  59. 59. 61 KI N G FARM ER KING RECRUITED BY GOD THE FARMER HAS 3 BEEFS THE KNIGHT WANTS 2 BEEFS THE FARMER KEEPS 1 BEEF WHERE SHOULD HE COMPLAIN?
  60. 60. 62 JUNIOR JASON IS A J UNIOR. HE IS VERY PASSIONATE ABOUT HIS NEW JOB. WHERE CAN HE GOT THE RIGHT INFORMATION. HOW LONG SHOULD IT TAKE?
  61. 61. 63 JAS ON JASON LOVE TO DANCE. HE MEET ELISA, ASSISTANT OF THE CEO, AT THE SALSA COURSE. THEY BECOME CLOSER . THEY TALK ALL THE TIME ABOUT THE COMPANY DURING THEIR FR EE TIME. JASON HAS NOW MORE INFORMATION THAN HIS SUPERVISOR. EL S A
  62. 62. conclusion 64
  63. 63. Agileiseasy 65
  64. 64. 66 D ELI V ER AT LEA ST ONCE A MONTH IN SPE CT A ND ADAP T TREAT PEOPLE LIKE ADULTS ASK THE TEAM
  65. 65. Agileis 67
  66. 66. 68
  67. 67. THANK Y O U
  68. 68. W W W. A G I L E S Q R . C O M « shaping you bold » 70Mob. +49 (0)160 998 724 49 - pierre.neis@agilesqr.com - @elpedromajor

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