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Phon Phichit
1
RESUME
PERSONAL DETAILS
NAME Mr Phon Phichit
TELEPHONE Mobile: 0412 573 832
E-MAIL ADDRESS PhonPhichit@Gmail.com | Linkedln
CAREER PROFILE:
Phon has 6 years’ experience as Data and Reporting Analyst within IT Industry working for IBM Australia. His professional skills included
Specialty provides primary responsibility to ensure high quality and timeliness of hardware related asset management
activities. Activity responsibilities may include, but are not limited to, Input and configuration within hardware related
systems and tracking database repositories. Phon also maintaining the process documentation and training activities as
necessary to ensures audit-readiness of all processes, tasks, and activities; Interface with Support Team departments;
Monitoring of processes, data flows, and data repositories to ensure assets' data elements are being collected, handled, stored,
and reported accurately; Performance of timely asset data updates to maintain accuracy of database repositories throughout
life cycle of the asset in Asset Management.
Prior to Data and Reporting Analyst, Phon has been working as a System Administrator for 5 years, maintaining an in-house
Server for supporting Database (SMS) until it sunset, the key task included identifying possible asset discrepancies and
managing discrepancy resolution process to closure; Procedure and process documentation; Asset reporting and
measurements; Associated IMAC activities; Processing of workstation request and return transactions and technical issues
regarding to Server and SMS Database.
Achievements:
 OH1 (Operation Hardware) Metrics - Compare Active assets in Operational vs. Financial Book – achieved 98%
and above target requirement.
 Data Integrity – Successfully established and produced report to identify the inconsistency and inaccuracy of data
in asset databases.
 ATP (Asset Tracing and Planning) Database – Successfully established process and procedure to assist to reduce
SW Management Alerts (OS – Operation Software Metrics)
 Disposal - Successfully established and produced report to identify disposed assets between Operational against
Financial Book.
 Migration Data from IMS (Information Management System) to SMS (Seat Management System) – Competed data
transformation with more than 95% accuracy.
 Transfer SMS on to GNA (Global Network Architect) Platform – Assist relevant personal to perform system
migration with successfully 100% working system in GNA Platform.
KEY SKILLS
 Ability to collaborate the process activities with other departments.
 Performs multiple repetitive tasks and able to follow and complete the administrative and procedures.
 Problem solving skills and the ability to understand and communicate within the team and with all outside.
 Keeps informed and up to date about the work progress and shares all relevant information timely and precisely.
 Ability to work as part of a team or individually and pick up new systems quickly and efficiently
 Accountable for individual results, and Accuracy of work has significant and direct impact on customer satisfaction and
department results.
 Exchanges job related information through listening and clarification and Friendly and customer oriented in all contacts (e-
mail/telephone).
 Possesses a Good communication skills and negotiation skills, and Identifies routine job related problems and selects
appropriate actions for resolution.
 Team-oriented working style and a focus on objectives and achievements, and Understands how his/her work needs to be
done, Familiar with team member activities.
 Positive attitude and a self-starter who can embrace change and adapt, and Identifies routine job related problems and selects
appropriate actions for resolution.
 Able to identify cause/effect relationships and develops practical solutions with the help of others. Uses own time efficiently
and hands work over to others in a timely manner.
 Maintenace of all asset management including part of Software Management
Phon Phichit
2
CAREER SUMMARY
COMPANY: ROLES: TERM:
IBM Australia
2000 - 2016
Unisys Australia
1993 - 2000
Asset Analyst (Data & Reporting Analyst)
Data & System Analyst
Asset Administrator
Inventory Analyst
Logistic Assistance (Store Person)
2010 – 2016
2005 – 2010
2000 – 2005
1995 – 2000
1993 – 1995
Asset Analyst (Data & Reporting Analyst) @ IBM Australia
Key Duties/Achievements:
Entails the management of the physical components of computers and computer networks, from acquisition through disposal.
Practice a common business rule included request and approval process, procurement management, life cycle management,
redeployment and disposal management.
 Ensuring all requests are action within AM service time frames and when required to meet contractual and Client
requirements.
 Data extraction and drawing insights from data and Identifying data quality and integrity issues and advising on
improvement of data sets.
 Working with account teams/requestors regarding requests and Working with Client internal teams.
 Respond to a range of information and data requests from staff across the organisation within tight deadlines and Data
extraction and drawing insights from data and Identifying data quality and integrity issues and advising on improvement of
data sets.
 Development of strong working relationships with all areas of business within the Client.
 Ensure reports are produced in a timely manner as and when required to meet contractual and Client requirements.
 Maintain a strong controls and compliance posture that is audit ready.
 Maintain process and procedure documentation for associated processes & Perform issue tracking and management.
 Manage the end to end ordering process from quote/order to delivery including remediation tracking and reporting &
Initiating escalations where required and managing those escalations.
Data & System Analyst @ IBM Australia
Key Duties/Achievements:
Maintain the database for all support accounts. The asset database must be maintained in accordance with the contractual
requirements of specific account and IBM asset management requirements by:
 Improve service delivery quality, client references via a robust end-to-end quality management system
 Improve Business Controls posture, Integrity and address emerging controls risks. & Ensure Business Objectives are
attained.
 Determine reporting requirements for billing, standard and ad hoc reports & maintain and control the access and securities to
database.
 All procedures and processes in the scope of operation are observed and up to date as well as followed, No unreported
deviations of separation of duties or procedures, Support of all clients within scope.
 Produce and manage Customer Service Level Agreement monthly reporting
 Key contract and escalation point for all reporting for asset management services, for both customer requirements and
Redeployment Centre
 Maintain Asset management lifecycle reports, Provide quotes for asset collections and services to Customers.
 Manage and liaise with customers and Redeployment Centre on asset collections and services.
 Analyse and provide asset audit reports to customers, provide weekly stock holding report of assets stored at the
Redeployment Centre
 Provide monthly stock analysis report of assets movements at the Redeployment Centre
 Provide a monthly report of assets to be remarketed and disposed, Procurement of new stock requirements.
 Raising and data entry of Sales Orders for asset lifecycle services, OrderNow/OP
 To monitor, research and analyses both incoming and existing data to ensure quality issues are identified and resolved and
Set up and perform user acceptance testing on new technology as required
 Perform necessary data management functions in ISM/TAMIT
 Analyse system results and perform 1st level diagnosis and bug detection
 Verify format and record count accuracy of uploaded files
 Make recommendations for process improvements to streamline processes and eliminate manual intervention
 Schedule and perform data conversion and electronic data transmissions
Phon Phichit
3
Asset Administrator @ IBM Global Services
Key Duties/Achievements:
Maintain the asset database for the SO (Strategic Outsource) accounts. The asset database must be maintained in accordance
with the contractual requirements of specific SO account and IBM GSA’s asset management requirements. It is expected that the
database updates will be performed within the specific SLA (Service Level Agreement) applicable to relevant contracts to exceed
both internal and external customer expectations.
 Understand the customers’ SLAs
 Understand internal and customer processes, including asset management requirements
 Monitor the Call in the queue regularly and keep summary field and contents up to date
 Determine reporting requirements for billing, standard and ad hoc reports
 Maintain and control the asset database for specific SO customer
Inventory Analyst @ Unisys Australia
Key Duties/Achievements:
Effective coordinates the Service Parts Operation to achieve high service and operational levels. Responsive Customer Service,
Consistent and Reliable Operational support. Highly effective coordination, and control of Inventory.
 Fill emergency orders, either direct or from CPAC (Central Processing Action Centre) or Local Action Centre
 Escalate emergency orders (WDC/Rework/Local Purchase/Cannibalization)
 Interface with field CPAC, APT (Asia Pacific Theater) Logistics and WDC (World Wide Distribution)
 Perform GLS (Global Logistics Service) Coordination maintenance and error corrections
 Monitor subsidiary teamwork and backup to designate tasks and update Branch and Central Work Instructions to ensure
Business Management System (BMS) and ISO9000 standards are maintained
 Enhance Effective use of PC Applications, Mapper Skills and Improve Knowledge of wide range of Unisys and OEM
products, Analytical and Reporting skills, Responsive and supportive to Change Management and Process Improvement
Logistic Assistance (Store Person) @ Unisys Australia
Key Duties/Achievements:
Ensure Parts Availability to the field within the required timeframe, Timely emergency and routine orders, Outstanding defective
Parts Management and Inventory Control.
 Understanding Logistics, with computer controlled Inventory systems
 Effective communication - oral and written and Quality, Customer Service orientation and team oriented
 Effective cross functional relationships, good personal planning and organizing
 High level of accuracy, applied appropriate levels of Judgment in Decision Making, Tolerant to stress, maintain composure
and Committee to departmental goals
 Monitor parts pipeline and take continuous action to reach and maintain parts availability goals, Receiving parts from
Overseas and Local, Receiving repaired parts
 Picking /Packing parts per orders, Dispatching Parts, Mapper Systems, Computer Parts, Receiving/Dispatching Procedures
EDUCATION/QUALIFICATION
 Bachelor of Science (computing) from University of Western Sydney, Macarthur
 A Certificate of Bookkeeping and Keyboarding
 Statement of Attainment for Computing File Management & Micro Computers from Liverpool College of TAFE.
COMPUTER KNOWLEDGE
Phon has been explored to the following Software packages, Computer Systems and Computer Languages with the following
competencies.
Linkedln - https://au.linkedin.com/in/phon-phichit-238937112
Computer System Intermediate on WINDOWS, MAPPER, DOS.
Computer Languages Basic to Intermediate on PASCAL, QUICK C, DATABASE, COBOL, ADA, PROLOG, SQL
FORTRAN & ASSEMBLY.
Microsoft Office Suit Intermediate on ACCESS, EXCEL and WORDS
Database/Spreadsheet Intermediate on ISM TAMIT (MAXIMO), iTAM, AssetPlus, SMS (Seat Management System),
IMS (Information Management System), MS ACCESS, NOTES (SMS) and LOTUS 123.
Desktop Publishing Basic on PAGEMAKERS, MS PUBLISHERS
Other Intermediate to Advance on ADE, SA&D, LOTUS NOTES, CCMS, MANAGENOW
Phon Phichit
4
OTHERS
Clearance Hold an Australian Government Baseline Security Clearance issued by Australian Government Security
Vetting Agency (AGSVA).
Languages Lao and Thai
Education Completed First year of Master Information Technology at Charles Sturt University
Referees
References available upon request.

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Phon Phichit's 6+ Years IT Asset Management Experience

  • 1. Phon Phichit 1 RESUME PERSONAL DETAILS NAME Mr Phon Phichit TELEPHONE Mobile: 0412 573 832 E-MAIL ADDRESS PhonPhichit@Gmail.com | Linkedln CAREER PROFILE: Phon has 6 years’ experience as Data and Reporting Analyst within IT Industry working for IBM Australia. His professional skills included Specialty provides primary responsibility to ensure high quality and timeliness of hardware related asset management activities. Activity responsibilities may include, but are not limited to, Input and configuration within hardware related systems and tracking database repositories. Phon also maintaining the process documentation and training activities as necessary to ensures audit-readiness of all processes, tasks, and activities; Interface with Support Team departments; Monitoring of processes, data flows, and data repositories to ensure assets' data elements are being collected, handled, stored, and reported accurately; Performance of timely asset data updates to maintain accuracy of database repositories throughout life cycle of the asset in Asset Management. Prior to Data and Reporting Analyst, Phon has been working as a System Administrator for 5 years, maintaining an in-house Server for supporting Database (SMS) until it sunset, the key task included identifying possible asset discrepancies and managing discrepancy resolution process to closure; Procedure and process documentation; Asset reporting and measurements; Associated IMAC activities; Processing of workstation request and return transactions and technical issues regarding to Server and SMS Database. Achievements:  OH1 (Operation Hardware) Metrics - Compare Active assets in Operational vs. Financial Book – achieved 98% and above target requirement.  Data Integrity – Successfully established and produced report to identify the inconsistency and inaccuracy of data in asset databases.  ATP (Asset Tracing and Planning) Database – Successfully established process and procedure to assist to reduce SW Management Alerts (OS – Operation Software Metrics)  Disposal - Successfully established and produced report to identify disposed assets between Operational against Financial Book.  Migration Data from IMS (Information Management System) to SMS (Seat Management System) – Competed data transformation with more than 95% accuracy.  Transfer SMS on to GNA (Global Network Architect) Platform – Assist relevant personal to perform system migration with successfully 100% working system in GNA Platform. KEY SKILLS  Ability to collaborate the process activities with other departments.  Performs multiple repetitive tasks and able to follow and complete the administrative and procedures.  Problem solving skills and the ability to understand and communicate within the team and with all outside.  Keeps informed and up to date about the work progress and shares all relevant information timely and precisely.  Ability to work as part of a team or individually and pick up new systems quickly and efficiently  Accountable for individual results, and Accuracy of work has significant and direct impact on customer satisfaction and department results.  Exchanges job related information through listening and clarification and Friendly and customer oriented in all contacts (e- mail/telephone).  Possesses a Good communication skills and negotiation skills, and Identifies routine job related problems and selects appropriate actions for resolution.  Team-oriented working style and a focus on objectives and achievements, and Understands how his/her work needs to be done, Familiar with team member activities.  Positive attitude and a self-starter who can embrace change and adapt, and Identifies routine job related problems and selects appropriate actions for resolution.  Able to identify cause/effect relationships and develops practical solutions with the help of others. Uses own time efficiently and hands work over to others in a timely manner.  Maintenace of all asset management including part of Software Management
  • 2. Phon Phichit 2 CAREER SUMMARY COMPANY: ROLES: TERM: IBM Australia 2000 - 2016 Unisys Australia 1993 - 2000 Asset Analyst (Data & Reporting Analyst) Data & System Analyst Asset Administrator Inventory Analyst Logistic Assistance (Store Person) 2010 – 2016 2005 – 2010 2000 – 2005 1995 – 2000 1993 – 1995 Asset Analyst (Data & Reporting Analyst) @ IBM Australia Key Duties/Achievements: Entails the management of the physical components of computers and computer networks, from acquisition through disposal. Practice a common business rule included request and approval process, procurement management, life cycle management, redeployment and disposal management.  Ensuring all requests are action within AM service time frames and when required to meet contractual and Client requirements.  Data extraction and drawing insights from data and Identifying data quality and integrity issues and advising on improvement of data sets.  Working with account teams/requestors regarding requests and Working with Client internal teams.  Respond to a range of information and data requests from staff across the organisation within tight deadlines and Data extraction and drawing insights from data and Identifying data quality and integrity issues and advising on improvement of data sets.  Development of strong working relationships with all areas of business within the Client.  Ensure reports are produced in a timely manner as and when required to meet contractual and Client requirements.  Maintain a strong controls and compliance posture that is audit ready.  Maintain process and procedure documentation for associated processes & Perform issue tracking and management.  Manage the end to end ordering process from quote/order to delivery including remediation tracking and reporting & Initiating escalations where required and managing those escalations. Data & System Analyst @ IBM Australia Key Duties/Achievements: Maintain the database for all support accounts. The asset database must be maintained in accordance with the contractual requirements of specific account and IBM asset management requirements by:  Improve service delivery quality, client references via a robust end-to-end quality management system  Improve Business Controls posture, Integrity and address emerging controls risks. & Ensure Business Objectives are attained.  Determine reporting requirements for billing, standard and ad hoc reports & maintain and control the access and securities to database.  All procedures and processes in the scope of operation are observed and up to date as well as followed, No unreported deviations of separation of duties or procedures, Support of all clients within scope.  Produce and manage Customer Service Level Agreement monthly reporting  Key contract and escalation point for all reporting for asset management services, for both customer requirements and Redeployment Centre  Maintain Asset management lifecycle reports, Provide quotes for asset collections and services to Customers.  Manage and liaise with customers and Redeployment Centre on asset collections and services.  Analyse and provide asset audit reports to customers, provide weekly stock holding report of assets stored at the Redeployment Centre  Provide monthly stock analysis report of assets movements at the Redeployment Centre  Provide a monthly report of assets to be remarketed and disposed, Procurement of new stock requirements.  Raising and data entry of Sales Orders for asset lifecycle services, OrderNow/OP  To monitor, research and analyses both incoming and existing data to ensure quality issues are identified and resolved and Set up and perform user acceptance testing on new technology as required  Perform necessary data management functions in ISM/TAMIT  Analyse system results and perform 1st level diagnosis and bug detection  Verify format and record count accuracy of uploaded files  Make recommendations for process improvements to streamline processes and eliminate manual intervention  Schedule and perform data conversion and electronic data transmissions
  • 3. Phon Phichit 3 Asset Administrator @ IBM Global Services Key Duties/Achievements: Maintain the asset database for the SO (Strategic Outsource) accounts. The asset database must be maintained in accordance with the contractual requirements of specific SO account and IBM GSA’s asset management requirements. It is expected that the database updates will be performed within the specific SLA (Service Level Agreement) applicable to relevant contracts to exceed both internal and external customer expectations.  Understand the customers’ SLAs  Understand internal and customer processes, including asset management requirements  Monitor the Call in the queue regularly and keep summary field and contents up to date  Determine reporting requirements for billing, standard and ad hoc reports  Maintain and control the asset database for specific SO customer Inventory Analyst @ Unisys Australia Key Duties/Achievements: Effective coordinates the Service Parts Operation to achieve high service and operational levels. Responsive Customer Service, Consistent and Reliable Operational support. Highly effective coordination, and control of Inventory.  Fill emergency orders, either direct or from CPAC (Central Processing Action Centre) or Local Action Centre  Escalate emergency orders (WDC/Rework/Local Purchase/Cannibalization)  Interface with field CPAC, APT (Asia Pacific Theater) Logistics and WDC (World Wide Distribution)  Perform GLS (Global Logistics Service) Coordination maintenance and error corrections  Monitor subsidiary teamwork and backup to designate tasks and update Branch and Central Work Instructions to ensure Business Management System (BMS) and ISO9000 standards are maintained  Enhance Effective use of PC Applications, Mapper Skills and Improve Knowledge of wide range of Unisys and OEM products, Analytical and Reporting skills, Responsive and supportive to Change Management and Process Improvement Logistic Assistance (Store Person) @ Unisys Australia Key Duties/Achievements: Ensure Parts Availability to the field within the required timeframe, Timely emergency and routine orders, Outstanding defective Parts Management and Inventory Control.  Understanding Logistics, with computer controlled Inventory systems  Effective communication - oral and written and Quality, Customer Service orientation and team oriented  Effective cross functional relationships, good personal planning and organizing  High level of accuracy, applied appropriate levels of Judgment in Decision Making, Tolerant to stress, maintain composure and Committee to departmental goals  Monitor parts pipeline and take continuous action to reach and maintain parts availability goals, Receiving parts from Overseas and Local, Receiving repaired parts  Picking /Packing parts per orders, Dispatching Parts, Mapper Systems, Computer Parts, Receiving/Dispatching Procedures EDUCATION/QUALIFICATION  Bachelor of Science (computing) from University of Western Sydney, Macarthur  A Certificate of Bookkeeping and Keyboarding  Statement of Attainment for Computing File Management & Micro Computers from Liverpool College of TAFE. COMPUTER KNOWLEDGE Phon has been explored to the following Software packages, Computer Systems and Computer Languages with the following competencies. Linkedln - https://au.linkedin.com/in/phon-phichit-238937112 Computer System Intermediate on WINDOWS, MAPPER, DOS. Computer Languages Basic to Intermediate on PASCAL, QUICK C, DATABASE, COBOL, ADA, PROLOG, SQL FORTRAN & ASSEMBLY. Microsoft Office Suit Intermediate on ACCESS, EXCEL and WORDS Database/Spreadsheet Intermediate on ISM TAMIT (MAXIMO), iTAM, AssetPlus, SMS (Seat Management System), IMS (Information Management System), MS ACCESS, NOTES (SMS) and LOTUS 123. Desktop Publishing Basic on PAGEMAKERS, MS PUBLISHERS Other Intermediate to Advance on ADE, SA&D, LOTUS NOTES, CCMS, MANAGENOW
  • 4. Phon Phichit 4 OTHERS Clearance Hold an Australian Government Baseline Security Clearance issued by Australian Government Security Vetting Agency (AGSVA). Languages Lao and Thai Education Completed First year of Master Information Technology at Charles Sturt University Referees References available upon request.