J.W. “Bill” Marriott Jr.
J.W. “Bill” Marriott Sr.
• Established in 1927 as a root beer stand.
• Developed Hot Shoppes, drive-in restaurant
,1930.
•...
Marriott Sr.’s Style
• Took great pride in every aspect of his
companies.
• “done Efficiently, and done well”
• Ran busine...
Transition
• Opened first hotel in 1957
• Began to expand immediately
• Marriott Sr. began to mentor Marriott Jr.
• Marrio...
• 2005- Jr. described his greatest
accomplishment as ““the role I’ve played in
developing the hotel side of the business. ...
Brands
Branding
• minimal ownership so that the company can
focus on branding current hotels and improving
their functionality
• ...
Standards upheld
• commitment to customer loyalty
• Marriott Jr. also takes it upon himself to visit
his hotels regularly ...
Employee Relationships
• Instilled from Marriott Sr. a manager’s relationship
should be personal with each employee
• He c...
• Marriott Jr. is quoted as saying, “The four
most important words in the English language
are, ‘What do you think?’ Liste...
• “we know that if we treat our employees
correctly, they'll treat the customers right. And
if customers are treated right...
Conclusion
• Maintaining core ideas such as customer
loyalty, always striving to be the best, and
possessing a commitment ...
Marriott
Marriott
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Marriott

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Philip Barrett J. W. Marriott

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Marriott

  1. 1. J.W. “Bill” Marriott Jr.
  2. 2. J.W. “Bill” Marriott Sr. • Established in 1927 as a root beer stand. • Developed Hot Shoppes, drive-in restaurant ,1930. • Supplied Eastern Airlines with meals from his Hot Shoppes franchise. • Revolutionized in flight dining
  3. 3. Marriott Sr.’s Style • Took great pride in every aspect of his companies. • “done Efficiently, and done well” • Ran businesses like all employees were family. • Established health care for employees in 1930’ (virtually unheard of before)
  4. 4. Transition • Opened first hotel in 1957 • Began to expand immediately • Marriott Sr. began to mentor Marriott Jr. • Marriott Jr. takes over in 1964 • Bill Marriott Jr. made a point to follow beliefs and structure his father implemented • Opened two theme parks in 1976 and sold them in 1984.
  5. 5. • 2005- Jr. described his greatest accomplishment as ““the role I’ve played in developing the hotel side of the business. We started with one, and now we have 3,800” “ • Marriott now includes 18 different hotel brands that are now run with Marriott standards. • Even with such expansion “culture of caring for people” instilled by J.W Marriott Sr. still strong throughout.
  6. 6. Brands
  7. 7. Branding • minimal ownership so that the company can focus on branding current hotels and improving their functionality • J.W. Marriot Jr. When asked how many hotel’s he owns, Marriot responded, “Well, traditionally, we're a hotel manager. And we don't own hotels, we don't buy hotels, except in very, very few instances. Someone asked me the other day, out of your over 3,500 hotels, how many do you own? . . .seven”
  8. 8. Standards upheld • commitment to customer loyalty • Marriott Jr. also takes it upon himself to visit his hotels regularly to see how general managers operate. • He states, “A personal practice I do when I visit hotels is check if the general manager looks at their peoples name badges. If they don't, I know how well they know their people”
  9. 9. Employee Relationships • Instilled from Marriott Sr. a manager’s relationship should be personal with each employee • He cites one indicator of Marriott Internationals excellence in this capacity in describing a General Manager at the New York Marquis Hotel, which contains 2000 rooms. “Not only did he know every employee by name but he also knew their favorite sports team and what their other interests were and was able to talk individually with each one of them. And they all thought he was just terrific because he took a personal interest in them”
  10. 10. • Marriott Jr. is quoted as saying, “The four most important words in the English language are, ‘What do you think?’ Listen to your people and learn” • Marriott displays commitment to ensuring that employees are well trained and aware of the ability to grow within the company • Excellent and extensive training period • 50% of our hotel general managers started in the hourly positions in the company
  11. 11. • “we know that if we treat our employees correctly, they'll treat the customers right. And if customers are treated right, they'll come back”
  12. 12. Conclusion • Maintaining core ideas such as customer loyalty, always striving to be the best, and possessing a commitment to keep employees happy has enabled Marriott International to continue great success. • Marriott Sr. began a legacy set on making customers happy and treating employees as valued assets, and his son, Bill Marriott Jr., expanded upon his fathers dream.

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